DFM Staff Information Interchange Wagga Wagga 17 th June 2013 - PowerPoint PPT Presentation

DFM Staff Information Interchange Wagga Wagga 17 th June 2013 DIVISION OF FACILITIES MANAGEMENT

Welcome • DFM Introductions • Executive Director – Stephen Butt • Director Operational Services – Wayne Millar • Director Planning Design & Construction – Richard Barraclough • Manager CSU Green – Edward Maher • Systems Officer – Kristen Rapana • Support staff – Ruth and Nicole DIVISION OF FACILITIES MANAGEMENT

Overview • Structure of Meeting • Executive Overview of issues and initiatives • Presentation from Wayne, Richard, Kristen and Ed re various activities and items of interest • Your Questions and Answers, Queries and discussion • Sticky Notes and Feedback • Close DIVISION OF FACILITIES MANAGEMENT

Overview • Some Stats to set the scene • Assets of $700m approx under management • Approximately 100 staff • Responsible for all aspects of Facilities Management (see Web Site) • Annual Operational Budget = $24 m approx (of which big components are energy, salaries, cleaning and maintenance) • Been through a significant growth phase DIVISION OF FACILITIES MANAGEMENT

Overview University Growth 300,000 250,000 Meters Square 200,000 150,000 100,000 50,000 0 2010 2011 2012 GFA 278,795 276,450 282,402 UFA 184,400 202,804 206,979 DIVISION OF FACILITIES MANAGEMENT

Overview Wagga Wagga Growth 140,000 120,000 100,000 Meters Square 80,000 60,000 40,000 20,000 0 2010 2011 2012 GFA 124,370 126,238 130,238 UFA 85,321 95,866 98,666 DIVISION OF FACILITIES MANAGEMENT

Our Operational Plan • DFM’s key Strategies for the future • Better Consultation and communication • Consolidation of our information systems • Improved Strategic Asset Management • Increased focus on sustainability • Workforce that reflects the Strategic Asset Management methodology • New Campus at Port Macquarie DIVISION OF FACILITIES MANAGEMENT

Operational Services Building & Infrastructure maintenance University’s Environmental Sustainability Security & Access Control Emergency & Critical Response Management General Administration DIVISION OF FACILITIES MANAGEMENT

Operational Services Strategic Asset Management Divisions Knowledge Bank Grounds Management Signage & Way-finding General Cleaning & Janitorial Services Central Point of Contact DIVISION OF FACILITIES MANAGEMENT

Strategy - Operational Services Improve the efficiency and effectiveness of service delivery Accessible Service that is: • Client focused • Responsive • High quality • Value for money DIVISION OF FACILITIES MANAGEMENT

DIVISION OF FACILITIES MANAGEMENT

Strategy - Information Systems BEIMS – System Improvements • Major transformation to deliver strategic objectives • Centre of our asset management • Contracts management • Asset management DIVISION OF FACILITIES MANAGEMENT

Strategy - Information Systems BEIMS - Client Improvements • Remote request System replaced by the Service Request System (SRS) • Minor Works Request enhancement • Improve Transparency – Broaden access DIVISION OF FACILITIES MANAGEMENT

Service Standards Response Time Definitions As indicated in the following table work priorities are categorised from Critical to Planned and allocated a response and completion time. Rating Response Completion Definition of Work Request Critical 1 hour 24 hours Immediate risk to: personal safety or security; business continuity; major asset integrity; Urgent 4 hours 48 hours Immediate risk to: staff/student welfare; prevention of critical asset failure; thermal comfort in a closed facility; research project; Important 8 hours 7 days Impending risk to: teaching, learning & research activities; non-urgent OH&S work; non-urgent student/staff welfare; thermal comfort in an open facility; Routine 48 hours 28 days No discernable impact to: delivery of teaching, learning & research activities within specified timeframe Planned 14 days As agreed Work subject to planning requirements and/or a with client programmed start date. Usually of a larger scale than routine maintenance activities i.e. Minor Works, etc. DIVISION OF FACILITIES MANAGEMENT

2013 Works Requests Jobs Percentage Campus Total Jobs Outstanding Outstanding ALBURY 2143 53 2.47 BATHURST 6689 240 3.59 DUBBO 462 3 0.65 ORANGE 1415 32 2.26 WAGGA 7706 27 0.35 Totals 18,415 355 1.86% Note: Our aim (KPI) is to complete routine work requests within 28 days DIVISION OF FACILITIES MANAGEMENT

Operational Services Contact us DIVISION OF FACILITIES MANAGEMENT

Strategy - Information Systems FMCentral – Kristen Rapana (Systems Officer) http://www.csu.edu.au/division/facilitiesm/fmcentral - University’s space management system - Enables staff, students and guests to view facilities information, floor plans and photos as well as campus maps - Enables DFM to more effectively manage the University’s physical assets DIVISION OF FACILITIES MANAGEMENT

Strategy – Improved Asset Performance A move from Reactive to Planned • Quantum change required to lift assets to a standard that can then be maintained This can only be achieved through Strategic Asset Management processes to better understand the condition of our assets and make planned improvements DIVISION OF FACILITIES MANAGEMENT

Strategic Asset Management In many ways our campuses are like small regional towns or suburbs Understanding the asset • What do we own/manage • Understand asset performance: • Condition, Standard, Functionality & Utilisation • What do we need to deliver our strategy • What is our capacity to deliver growth • What should we divest, lease, etc. DIVISION OF FACILITIES MANAGEMENT

Strategic Asset Management Condition Assessments • Focuses on improving existing: • Buildings • Roads ($1m at Wagga) • Infrastructure • 5 yearly assessment process underway: • Core $41.1m • Residential $6.5m (conservative) DIVISION OF FACILITIES MANAGEMENT

Typical Works Planning The five year Residential program: Year 1 Year 2 Year 3 Year 4 Year 5 Fire Life and Safety $218,882.00 X X X X $218,882.00 Student Experience $419,233.00 $112,181.00 $249,397.00 $1,913,115.00 $1,294,293.00 $3,988,219.00 Asset Protection $201,578.00 $973,002.00 $397,357.00 $76,191.00 $23,274.00 $1,671,402.00 Building Works $15,897.00 $19,398.00 $73,712.00 $293,908.00 $175,428.00 $578,343.00 Yearly Totals $855,590.00 $1,104,581.00 $720,466.00 $2,283,214.00 $1,492,995.00 $6,456,846.00 DIVISION OF FACILITIES MANAGEMENT

Strategy – Improved Strategic Asset Management • Better Management of Space • More Relevant Capital Plan • An effective SSAF implementation and delivery plan DIVISION OF FACILITIES MANAGEMENT

Better Management of Space • Unlikely to need any extra space for the University in Gross terms (i.e. if we build something we must decommission something) DIVISION OF FACILITIES MANAGEMENT

Space Management  Principles – What does it mean? How does it work?  Audit of existing space  Do we have enough Space?  What is the Quality of Space?  Is there Equity of Space?  Rationalisation of Space for efficiency of use and running costs  No new buildings for the foreseeable future DIVISION OF FACILITIES MANAGEMENT

Capital Developments What we are doing ~ Globally and in Wagga Wagga...........  Infrastructure – Recording of existing services and facilities - 2013  Masterplanning – Determining what goes where for best effect – 2013/14  Space Analysis and Rationalisation - Maximise use of quality space & “switch off” substandard or inefficient space – 2014/15  Laboratory Space Review DIVISION OF FACILITIES MANAGEMENT

Capital Developments Master Plan....... New Link Roads New Spine New Walkways and Bike Paths EXISTING 2013 & beyond DIVISION OF FACILITIES MANAGEMENT

Capital Developments Master Plan.............. New Link Roads New Spine New Walkways and Bike Paths PROPOSED 2013 & beyond DIVISION OF FACILITIES MANAGEMENT

Capital Developments Master Plan..................... New Link Roads New Spine New Walkways and Bike Paths PROPOSED 2013 & beyond DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Student Residences 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Student Residences 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Staff Offices / Ag Campus 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Staff Offices / Ag Campus 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Staff Offices / Ag Campus 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Staff Offices / Ag Campus 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Child Care Centre 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments New Child Care Centre 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments Jack Cross Refurbishment (DIT – B15) 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments Services Precinct 2014 DIVISION OF FACILITIES MANAGEMENT

Capital Developments Services Precinct 2014 DIVISION OF FACILITIES MANAGEMENT