/ 2018 MARTIN & SERVERA RESTAURANGHANDEL / MARTIN & SERVERA LOGISTIK / MARTIN & SERVERA RESTAURANGBUTIKER CHIPSTERS / DISKTEKNIK / FÄLLMANS KÖTT / GALATEA / GRÖNSAKSHALLEN SORUNDA / STILL SPARKLING SOLUTIONS Company Presentation
The Martin & Servera Group is Sweden’s leading restaurant and commercial catering specialist. We are a Swedish family-owned group of com panies. Every day we provide beverages, fresh produce, equipment and services to restaurants, cafes, bars and caterers throughout Sweden.
Luleå The Martin & Servera Group has locations all over Sweden.We know the local market Umeå and are close to our customers, with Östersund extensive knowledge of the restaurant Sundsvall industry’s needs. Mora Enköping Stockholm Nyköping Uddevalla Norrköping Göteborg Jönköping Warehouse locations Halmstad Martin & Servera sales offices Hässleholm Martin & Servera subsidiaries Malmö What you need – every day! Whether the customer operate a restaurant, a bakery, a school canteen, or a nationwide restaurant chain, we have the products and solutions they need. Every day – year in, year out – we see to it that our customers get the goods and the service they want. MARTIN & SERVERA ’ S staff always go perspective are priority matters widest range of organic products the extra mile for our customers. to us. Martin & Servera strives to on the market. We are contin- This may involve small but increase the sales of organic and uously working to increase the important items. We locate the eco-labelled products. range of products from local organic vegetables a café needs. Martin & Servera wants to make Swedish producers. We match the vegetarian dishes a difference when it comes to We provide our customers with on the menu with the perfect important issues such as reducing inspiration, services and know- beers. We provide the premium the use of antibiotics in animal ledge. We hope to simplify our meat every chef wants. That little care, sustainable fjshing and customers every day operations. extra, of course, also applies to responsible production of both We know the local market the courses and services we offer.. soy and palm oil.. and our sales offjces are located Sustainability and the long-term We offer our customers the throughout Sweden. 3
The Martin & Servera Group The Martin & Servera Group is owned by Axel Johnson AB and the Oldmark family. Axel Johnson AB has operated in the commercial sector since 1873, and the Oldmark family since 1897. We specialise in the restaurant industry’s needs. Restaurateurs across Sweden are turning to us for help with the right items at the right price: fresh produce, beverages, equipment, service, inspiration and training. And much more. The Group's strategy is to complement our offerings with a range and expertise that add value both for the Group as a whole and for our customers. OUR AREAS OF OPERATION AND SUBSIDIARIES The organisational chart shows the Martin & Servera The Martin & Servera Group Group as of 2018. Martin & Servera Martin & Servera Martin & Servera Beverages and Dish washing and Fresh Produce Logistik AB Restauranghandel AB Finland Beverage Solutions Service Solutions Grönsakshallen Martin & Servera Chipsters Oy Galatea AB Diskteknik AB Sorunda AB Restaurangbutiker AB Cleano KGA Logistik AB Fällmans Kött AB Production AB Fiskhallen Brygghuset i Storköksteknik AB Sorunda AB Sigtuna AB Still Sparkling Lubeco A/S Solutions AB Diskteknik Oy Business concept, vision & values Martin & Servera’s mission, vision and values apply to all of our operations. They establish the overall framework and the basis for how we conduct ourselves as a group, and encompass all opera- tions, brands and target groups. BUSINESS CONCEPT Martin & Servera provide the professional food service industry with supplies, services and knowledge that make customers' lives easier and improve their business. VISION Where food and drink are served, Martin & Servera will be the obvious choice. VALUES Committed, courageous and competent. 4
Martin & Servera’s Sales customers The Martin & Servera Group’s sales 2013–2017 (SEK billion) 15 Organic 10 goals for 2020 WE ARE BUSINESS PARTNERS TO 5 over 20,000 customers. We help In 2020, 40 percent of everyone who works in the restaurant 0 and catering fjelds with the products, sales to the public sector the services and the knowledge they 2013 2014 2015 2016 2017 and 15 percent of sales to need in their operations. commercial restaurants will be organic or eco- In 2017 the turnover of the Martin Private sector restaurant customers & Servera Group was SEK 14.5 labelled. 2017 results: Public sector customers billion (SEK 13.3 billion in 2016). 30.4 and 11 percent. Restaurant and hotel chains Discover martinservera.se! You can do everything you need on one website. Make purchases, browse our range, see the company news, fjnd inspiration in our recipes, see which trade fairs we will be attending and much, much more. We are introducing a clean new lists as you like. Perhaps you need “Recipes” tab for example. design that showcases our prod- one list for lunch, one for the bar ucts. It should be easy for you, the and one for pizza and pasta. Fast chat-based support customer, to find what you are If you have questions about looking for in our range. We’ve “My pages” makes your life easier features, need some help with made the filtering options in the “My pages” is the place to adminis- e-commerce or need other types of product catalogues more clear. ter users, see previous purchases, fast support, our chat team is ready They include criteria such as make return claims and order your to assist you. Click on the small country of origin, manufacturer alcohol purchase report. talk balloon to begin a chat session. and labels. Development of our digital Now we’ve made it even easier to services is ongoing. If you have Shopping lists for your routine save your favourites suggestions for what we can do purchases In addition to saving your favour- differently, please use our feedback Use the shopping list function to ite products with a little “heart”, form and tell us what you think. make ordering more efficient. you can now also save recipes Today over 63 percent of the Your more frequently purchased and reports in a way that makes purchases made from Martin & items will appear as one shopping them easy to find. Click on the Servera Restauranghandel take list, but you can create as many heart in the menu, and select the place via e-commerce. 5
o u r fa m i ly o f c o m pa n i e s Welcome! The Martin & Servera Group consists of Martin & Servera Restauranghandel, Martin & Servera Logistik, Fällmans Kött, Galatea, Grönsakshallen Sorunda, Martin & Servera Restaurang- butiker, Still Sparkling Solutions, Chipsters and Diskteknik. 6
o u r g r o u p Martin & Servera Restauranghandel MARTIN & SERVERA RESTAURANG - HANDEL is Sweden’s leading wholesaler and business partner for restaurants throughout Sweden. We offer fresh produce, restau- rant equipment, beverages and other food items. Martin & Servera Restauranghandel is located close to our customers, with local sales offjces all over Sweden. As a busi- ness partner, we offer service and training and in addition to restau- rant distribution. Read more about our Premium- portalen restaurant services, Mor Online and GastroMerit, on page 19. Martin & Servera Logistik MARTIN & SERVERA LOGISTIK is our warehouse and logistics operation, with warehouses in four locations (Halmstad, Norrköping, Enköping and Umeå), as well as several transit points around Sweden. Each day, year round, Martin & Servera Logistik takes responsi- bility for our customers receiving exactly the products they need for their operations, through efficient and sustainable distribution from modern, energy-efficient warehouses. 7
o u r g r o u p Martin & Servera Restaurangbutiker MARTIN & SERVERA RESTAURANG - You can make additional pur- butiker offers over 12,500 items BUTIKER o ffers a broad range of chases for your most pressing in its broad range of professional professional restaurant products, restaurant needs, and purchase restaurant products. We are from vegetables and meat to everything from fresh produce to located in Gothenburg, as well as glassware and kitchen appliances. restaurant equipment, as well as in Bromma and Årsta near Stock- Browse our range of dairy prod- wine, spirits and beer for clients holm. ucts, meat, charcuterie products with an with an alcohol licence Read more at martinservera- and fruits and vegetables in our – seven days a week. restaurangbutiker.se (in Swedish) modern fresh product markets. Martin & Servera Restaurang- Chipsters CHIPSTERS is one of Finland’s leading wholesalers, and supplies both restaurant customers and the retail sector. In addition, they specialise in fish processing and fish products. Chipsters is the leading Finnish brand in the catering sector for fresh and frozen fjsh, as well as fjsh products. In addition to fjsh, their range includes game, meat and chicken, as well as mush- rooms, berries and fresh fruits and vegetables. Read more at chipsters.fj 8
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