Brandon Beale GlobalNOC/GMOC Ser3ice Desk Manager AJ Rag=sa - PowerPoint PPT Presentation

Brandon ¡Beale ¡– ¡GlobalNOC/GMOC ¡Ser3ice ¡Desk ¡Manager ¡ AJ ¡Rag=sa ¡– ¡GlobalNOC ¡Sost?are ¡Engineer ¡ 1

ü GMOC Development Project Updates? ü LLR Overview and Recent Exercise ü GMOC Service Desk Metrics 2

ü Simplified authorization to be based upon global flags on contacts instead of per organization. ü Added ability for GENI project data to be submitted on the relational API. ü Resources can now be submitted without being tied to an Aggregate ü Slivers can now be submitted without being tied to a GENI Slice. ü Improved performance of measurement data download by generation via periodic cache 3

˜ Eldar Urumbaev ˜ Jeremy Oakes 4

ü Legal, Law Enforcement & Regulatory (LLR) ü This Process is to handle inquiries regarding DMCA, Illegal downloads, Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies ü GENI needs to be proactive and prepared for requests. ü The LLR Process is designed and being refined to accomplish efficient and timely compliance to those requests. ü GMOC has taken the initiative to drive the process and facilitate the resolution with all parties. GENI LLR Procedure Workflow 5

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ü Lessons Learned ü The granularity needed to identify an offending IP is not currently available to the Service Desk ü There are a couple of solutions still being determined. ü Ops Monitoring should provide more visibility to the Service Desk ü Racks team providing a tool to automatically determine who’s resource it is. ü Determining time frame based on severity of issue when most of GENI is not 24x7 ü LLR representative and GMOC agree a next business day response is appropriate. ü Service Desk will send a response to the reporting party that we will address the issue in 1 business day. 7

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3000 2500 2000 Number of Entities Number of Contacts Active Slices 1500 Active POPs Active Aggregates Active Resources 1000 500 0 January February March April May June July August September October November December 9

ü Impr Improved Notifications oved Notifications ü Topology (for Emergency Stop and other needs) opology (for Emergency Stop and other needs) ü Cir Circuits and Nodes in GMOC-DB cuits and Nodes in GMOC-DB ü Pr Pro-active Ops monitoring/alerting o-active Ops monitoring/alerting ü Tracking outages at Regionals and other dynamic racking outages at Regionals and other dynamic VLAN service pr VLAN service providers (ION, AL2S) oviders (ION, AL2S) ü Maintenance Fr Maintenance Freeze (Scale) eeze (Scale) 10

QUESTIONS ? Contact Us ü gmoc@grnoc.iu.edu ü http://gmoc.grnoc.iu.edu ü 317-274-7783 Subscribe to Ops Calendars (Web, iCal, RSS): http://gmoc.grnoc.iu.edu/gmoc/index/support/gmoc-operations- calendars.html ü Remote NOC Tour??? Time Permitting 11

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