A NEW CONCEPT IN AGED CARE WELCOME TO A NEW STANDARD FOR THE FUTURE - PowerPoint PPT Presentation

A NEW CONCEPT IN AGED CARE

WELCOME TO A NEW STANDARD FOR THE FUTURE OF AGED CARE IN AUSTRALIA Aurrum is one of Australia’s leading residential aged care providers with a portfolio of over 1,000 operating and development places in Victoria and New South Wales. Aurrum’s operating model is built on a philosophy of delivering clinical care excellence to our residents whilst ofgering premium quality accommodation, lifestyle and dining experiences. We have partnered with internationally recognised healthcare alliance PLANETREE, whose model of care is based around person-centred care principles which have been adopted across all our facilities. Our aged care homes are designed and maintained to the highest standards, to create a welcoming environment for the care, comfort and privacy of our residents and their families. We are extremely proud of our organisation, stafg and facilities and would welcome your visit to any of our aged care residences. The decision in selecting an aged care home can be very stressful for residents and family. Aurrum aims to make that decision easier, knowing that you have chosen an organisation that endeavors to provide the best of care. ‘ OUR AURRUM FAMILY CARING FOR YOUR FAMILY’ 2

COMPANY OVERVIEW VICTORIA - FACILITY LOCATIONS FACILITY SUMMARY Operating facilities State Places Victoria 1. Aurrum Brunswick VIC 60 2. Aurrum Reservoir VIC 128 3. Aurrum Healesville VIC 120 New South Wales 4. Aurrum Erina NSW 182 5. Aurrum Kincumber NSW 102 Melbourne 6. Aurrum Wyoming NSW 60 7. Aurrum Norah Head NSW 53 Greenfield Development projects 8. Aurrum Plenty (April 2017) VIC 120 9. Aurrum Terrigal Drive 1 (April 2017) NSW 89 NEW SOUTH WALES - FACILITY LOCATIONS 10. Aurrum Rowville 1 (2018) VIC 150 Aurrum total places 1,064 places 1 2016 ACAR application pending Central Coast 3

OUR DELIVERY MODEL FOR EXCELLENCE HEALTH CARE EXCELLENCE Health Care Excellence achieved via the following Clinical & Corporate governance processes: • Board of Directors protecting the interests of residents and employees • A highly experienced Clinical Governance Committee ensuring clinical care standards are maintained • Successful implementation of leading edge clinical IT systems (eCase) and best practice procedures and policies • Independent quality function reporting to the Clinical Governance Committee WELLNESS AND LIFESTYLE • Food culture - flavoursome and nutritious seasonal menus designed by our in-house dietitian and food ambassador • Stimulating and varied lifestyle programs specifically designed for residents • Comprehensive suite of additional care services provided in-house and through leading allied health providers (e.g. – podiatrists, physiotherapists, occupational therapists) • Aurrum’s own leading memory support program AN ENRICHING ENVIRONMENT THROUGH ARCHITECTURE & DESIGN • High quality building and design standards • Superior Hotel Services and amenities (e.g. café, private family dining, on-site laundry, hairdresser, day spa, cinema) EMPLOYER OF CHOICE • Employees with passion for care “THE CLINICAL GOVERNANCE PROCESSES WILL PROVIDE INDEPENDENT CLINICAL • Continuous training, development and investment in our stafg GUIDANCE AND OVERSIGHT OF AURRUM’S • Ongoing performance assessment and feedback FACILITIES TO ENSURE THAT QUALITY AND • Efgective HR policies to ensure quality resident care; high stafg morale; BEST PRACTICES ARE MAINTAINED” and low employee turnover GLENDA WALKER CLINICAL GOVERNANCE COMMITTEE 4

AURRUM FOUNDATION THE AURRUM FOUNDATION HAS BEEN ESTABLISHED TO GIVE BACK TO OUR COMMUNITIES. THE FOUNDATION IS COMMITTED TO: • Promoting the advancement of social well being by contributing to the arts, local community events, community groups, charities, health and research. • Developing programs for our residents to continue their involvement in the community. • Inviting community groups to participate in activities and life within our Aurrum residences. For any enquiries regarding donations, please contact - foundation@aurrum.com.au MAJOR AURRUM FOUNDATION PROGRAMS: MARY SHAW • Donation to Brisbane Water Legacy located on the NSW Central Coast. The funding will be used to install DIRECTOR OF AURRUM FOUNDATION home-based personal alarm monitoring systems for 130 Legacy widows and dependents. “WE LOOK FORWARD TO WORKING WITH THE LOCAL COMMUNITIES AROUND OUR FACILITIES AND SUPPORTING THEM AS THEY HAVE OUR RESIDENTS. OUR AIM IS TO ENGAGE IN PROGRAMS TO ALLOW OUR RESIDENTS TO CONTINUE THEIR INVOLVEMENT IN THE COMMUNITY” 5

PLANETREE ALLIANCE Aurrum is Planetree’s partner in Australia. In line with the Planetree philosophy, all Aurrum residences are committed to giving residents and their families quality care that respects their needs and wishes. ABOUT PLANETREE Planetree is a not-for-profit organisation that partners with hospitals and other Today, Planetree is a growing global network of acute care hospitals, aged health care organisations to transform organisational cultures and improve the care facilities, ambulatory centres, community health centres and health resident experience. libraries, representing nearly one million annual hospital admissions, 15 million annual outpatient visits, 100,000 births, and more than 110,000 health care The Planetree philosophy was founded in 1978 by a patient, Angelica Thieriot, professionals. after several traumatic hospital experiences. Her experience left her with mixed emotions — the high-tech environment was commendable, but the lack of personalised care during her stay was abysmal. Nurses hurried in and out “AURRUM’S COMMITMENT TO EXCELLENCE of her room without becoming familiar with her as an individual, not to mention IN ALL ASPECTS OF THE CARE EXPERIENCE familiarising themselves with her medical chart. She spent hours staring at blank – FROM THE PHYSICAL COMFORT OF walls, which left her feeling lonely and afraid. RESIDENTS, TO THEIR EMOTIONAL AND INTELLECTUAL WELL-BEING IS A ROLE- She formulated her vision of a new type of hospital where patients get support MODEL FOR WHAT A TRULY HEALING and healing on all levels—a place where individuals could learn more about ENVIRONMENT CAN BE. PLANETREE IS healthcare and medicine in order to become active participants in their own care HONORED TO BE PARTNERING WITH SUCH and well-being. She founded the Planetree organisation taking its name from AN INNOVATIVE LEADER IN THE FIELD” the tree that Hippocrates sat under to teach the first medical students in ancient SUSAN B. FRAMPTON, PH.D. Greece. In 1985, with the same commitment of Hippocrates, Planetree was PRESIDENT, PLANETREE created. A 13-bed medical/surgical unit in a large San Francisco medical center became the first Planetree unit in the country. PLANETREE MEMBERS = USA, AUSTRALIA, BRAZIL, CANADA, DENMARK, MALAYSIA, NETHERLANDS & TURKEY 6

COMPONENTS OF THE PLANETREE MODEL Value human interactions Stimulate through food & nutrition Creating organisational cultures that support caring, kindness and respect Providing delicious, healthy meals and making good food choices available in all interactions between residents, families, and staff members. to residents, families, seven days a week. Include close ones Evolve through arts & entertainment Encouraging the involvement of family and friends as partners in the care Creating an atmosphere of serenity and playfulness by displaying artwork in the experience, whenever possible. resident rooms and treatment areas, having volunteers work with residents to create their own art, and inviting local artists, musicians and therapists to help lift spirits through exposing residents to the arts and entertainment. Create a healing environment Creating quiet, healing environments using evidence-based design principles that create homelike and welcoming settings that remove barriers between Support the quest for sense residents, families and caregivers. Supporting residents, families, and staff to connect with their own inner resources by providing access to dedicated physical spaces such as gardens, meditation rooms, chapels, etc. Be a partner with the community Increasing the role of social & health facilities, redefining health care to include the health and wellness of the community by working with schools Communicate through human touch and other community partners. Using caring touch to reduce anxiety, pain, and stress in residents, families, and staff members. Share the information Providing residents with information and educational resources so they can Be open to complementary therapies actively participate in their own care. Residents have access to their medical Expanding choice by offering residents access or referral to guided imagery, charts, intervention plans; can take part in collaborative care conferences therapeutic touch, acupuncture, chiropractic, Tai Chi, yoga, and other (in which the resident, family, physician, and nurse converse at the bedside). integrative modalities. AURRUM IS PEOPLE-CENTRED, QUALITY DRIVEN, AND SERVICE FOCUSED. 7