495/Metrowest Partnership March 15, 2018 495/Metrowest Network - PowerPoint PPT Presentation

495/Metrowest Partnership March 15, 2018

495/Metrowest Network The Framingham/Worcester, Fitchburg and Franklin Lines

Framingham/Worcester Line • Third longest and second-busiest line in Commuter Rail network with 44 miles of track and 18 stations. • 16,000 inbound/outbound weekday passenger journeys • T took over ownership of the track in 2012 and dispatch control in 2013. Able to prioritize passenger trains over freight • Most amount of work done on this line under Keolis operations 3

Fitchburg Line • 19 Stations with 54 route miles. • Approximately 9,500 daily round-trip journeys. • Fully accessible Wachusett Station opened in 2016. • Most amount of work done on this line under Keolis operations: • New station • Tie replacements • Elimination of heat restrictions • Brush cutting • Double-tracking 4

Franklin Line • 16 Stations with 24 route miles. • Approximately 12,400 daily round-trip journeys. • 11-month Foxborough Pilot expected to begin in 2019. • Upgrades will need to be made to the line for long term passenger service • Approved by FMCB in August, 2017. • Spring 2018 there will be no weekend train service between Forge Park/495 and Readville Station while we install PTC. • Shuttle buses will be provided. 5

Performance Reliability and seasonal preparedness

On Time Performance On Time Performance (OTP) by Week 100% 92.75% 92.50% 92.1% 92.00% 92.00% 90.5% 90.62% 90% 89.95% 88.0% 86.30% 83.84% 80% 79.51% Major storms on 3/2 - 3/3 and 3/7 - 3/8 70% Snowstorm on 68.39% January 4 th , tidal surge, and 60% extreme cold spell 50% 12/11/2017 12/18/2017 12/25/2017 1/1/2018 1/8/2018 1/15/2018 1/22/2018 1/29/2018 2/5/2018 2/12/2018 2/19/2018 2/26/2018 3/5/2018 OTP (within 5 minutes) OTP (within 10 minutes) Passenger OTP 7

Performance - Cancellations 1600 1400 1200 1000 800 1403 600 400 561 200 333 0 2015 2016 2017 8

Worcester Line: Developing and Executing a Plan Plan is being implemented on Haverhill line and then will be applied to Fitchburg Line Single action list targeted against biggest priorities Targeted studies by experienced Data analysis to identify biggest managers on key trains and platforms improvement opportunities Selected Actions  Change to track routing of express trains during AM Peak to avoid catching signals of local trains ahead  Increase of track speeds where possible based on safety  Appointment of ‘Worcester Line Superintendent’ to lead and coordinate efforts  First ever nine car set on Train 508, one of the worst performing trains  Change to freight train patterns in AM Peak  On time departure drive to ensure trains are leaving on time  Eliminate recurring signal issue between CP39 – CP42 9

Worcester Line On-Time-Performance Start of Snowstorm on January 4 th , tidal Performance Improvement surge, and extreme Plan cold spell 97.70% 100% 96.50% 94.80% 94.50% 93.50% 93.30% 92.70% 92.90% 92.60% 92.60% 92.30% 95% 90.00% 89.40% 88.70% 88.40% 90% 86.50% 84.20% 81.70% 85% 80.10% 78.10% 80% 74.30% 75% 68.60% 70% 65% Major storms 60% on 3/2 - 3/3 55% and 3/7 - 3/8 50% 10

Winter Preparation: Joint Incident Command Center (ICC) Improved Collaboration and Effectiveness of Incident Command Center New protocol established for joint ICC: ● Lessons learned from 2015 ● Snow manager position for cross-department coordination ● MBTA and Keolis co-located in one ICC; all key depts. leads in-person ● Incident Manager web-based & app-based tool fully deployed to ensure clear communications and live information flow ● Improved collaboration, response times, communication, solution development and effectiveness ● Strong relationship with, and guidance from, D. Grabauskas 11

Nor’easter storms: Learning Points Three consecutive storms brought historic flooding, widespread power outages and significant snowfall Snowbuster An internally mounted camera show’s the engineer’s view during blizzard conditions Flooding in Quincy 12

Seasonal Preparation: Slippery Rail Slippery rail is the biggest performance issue in the fall — and 2017 was our best season yet even as we operated more trains Cumulative Minutes Lost due to Slippery Rail (October 1 - November 30)  Five fewer days below 80% from 2016 (12 4000 Cumulative Time Lost (Minutes) days) to 2017 (seven days) 3500 3000  Brush cutting yielded a 48% improvement on 2500 the Newburyport/Rockport Lines 2000 1500  34% reduction in sand issues on locomotives 1000 500  Significant improvement in wash train 0 performance 41 42 43 44 45 46 47 48 49 Week Number 2014 2015 2016 2017 13

Equipment Availability Target: 67 Locomotives Available Target: 369 Coaches Available 14

Asset Improvements  Mechanical ● Highest level of equipment availability ever, consistently maintained since May 2017 ● Legacy fleet of locomotives that missed necessary mid-life overhaul ● First ever 9 car train in service on the network  Infrastructure ● PTC fleet & infrastructure program underway with minimal passenger disruption ● Extra rail capacity delivered during Comm. Ave bridge replacement project ● Most capital and state of good repair projects ever at one time across network 15

Investing in the Team: Biggest Assistant Conductor Class Ever Class of 27 new assistant conductors graduated in January 16

Revenue and Ridership

18 Name of presentation

Marketing Initiatives Leisure Reverse Commuters Travelers DIGITAL DIGITAL ● ● Microsite Digital advertising by area ● ● Geofencing digital ads Remarketing to destination page visitors ● ● Remarketing to site visitors Distribute educational content ● ● Distribute educational content Continued emailing after engagement/use ● Continued emailing after engagement/use SIGNAGE ● SIGNAGE Update signage at outbound stations to call ● Update signage at outbound stations with attention to weekend service, wayfinding TMA, emergency ride home, alternate route options MAIL ● Direct mail based on location to outbound MAIL stations ● ● Direct mail based on location to origin Direct mail to new home buyers in the area stations (North, South, Back Bay, Porter) ● Direct mail to corporate locations for corp. MEDIA ● pass based on service/walkability Comcast Spotlight targeted TV advertising ● The Sports Hub (blended messaging) ● MEDIA/PARTNERSHIPS Metro weekend issues ● TMA referral contest program ● Comcast Spotlight targeted TV advertising PROMOTIONAL PRICING ● Weekend rider special fare 19 or monthly pass bonus

Total Addressable Market Commuters Conclusion : Essex County Focus on taking share from car drivers: Drive to work alone: 74.6% • Reverse commuters leaving Boston Average Commute: 29.3 min • South of the city (esp. Plymouth County) Use public transit: 5.7% Work outside county of res: 50.4% Middlesex County Drive to work alone: 68.6% Average Commute: 29.9 min Suffolk County Use public transit: 11.8% Drive to work alone: 41.1% Work outside county of res: 44.9% Average Commute: 30.6 min Use public transit: 32.6% Work outside of county of res: 45% Norfolk County Drive to work alone: 69.3% Average Commute: 33.4 min Use public transit: 14% Plymouth County Work outside county of res: 67.6% Drive to work alone: 81.2% Average Commute: 32.6 min Bristol County Use public transit: 5.2% Drive to work alone: 82.3% Work outside county of res: 62% Average Commute: 27.8 min Use public transit: 2.7% Work outside of county of res: 52.6% *United States, Congress, “2012 - 2016 American Community Survey 5- Year Estimates: Community Characteristics by Sex.”

Looking ahead • Ten year average OTP up 2% in 2016 and 2017 • Running 6% more trains than 2014 • KCS Headcount increase of 13% since contract start • Still work to be done: sustain performance improvements, new switch at CP6, installation of wayside PTC infrastructure and testing • Working closely with MassDOT and the MBTA to mitigate any service impacts and assist with way-finding and/or provide alternate service • Revenue/Ridership agreement and marketing campaign that emphasizes both leisure travel and reverse commuting 21

Thank you @KeolisBoston