John Best, Chair, SE Waterways Partnership Annual Partnership Meeting Wednesday 15 th October 2014
Introductions – myself and the team • • Role of the Partnership / progress to date - How the Trust is organised - Partnership Strategy & Action Plan - Introduction to Boating Sub-Group • Canal & River Trust update South East Waterway update • • Key Priorities - Growth of community groups & adoptions (including youth) - Volunteering - Natural Health Service •
Water terway way Part rtner nership ship South East • John Best, Chair • Ann Davies • Ken Atack • Kerry Foster • Lynda Payton • Dick Pilkinton • Andrew Taylor • Cath Fincher • Chris Stanley • Kathryn Dodington • Neil Owen
Strategic Character Areas
Vision What we want to be Strategy How do we achieve our vision? Values
These have been selected as our values because we need to make them central to our way of working if we are to achieve our vision. Our approach is now based on active engagement with all the people who have a stake in the waterways. We need to show that we care; e; to be open in our communications; to promote local cal ideas and support local communities; and that we offer genuine invo volv lveme ment nt in our work. Underpinning all of this we must continue to strive for excell llenc nce in all that we do.
Improved ved custo tomer service ice • • Increas ased ed community engag agement an and involvement nt More volunteers s • Effe fecti tive ve wa wate terwa way y par artn tnersh ships ips •
CANAL & R RIVER TRUST T - Governanc rnance National Council Stakeholder Board of Trustees Constituencies Nominations Committee Technical Advisory Executive Directors Committees Local Waterways National functions Local communities; Waterway Partnership Function Local interest groups; Waterwa y Partnership Function Partnership Waterway Local user groups; Function Commercial Partnership Waterway Function Local government; Trading Partnership Waterway Subsidiary Etc Civic societies; etc. (CIC) Etc Local Board Charitable ‘envelope ’ Over 250 Volunteers involved in the Partnership Process
Hot off the press and formally launched today!
Our canals have a significant and unique role to play, connecting people, places and opportunities by improving the physical environment and prospects for people and the wider economy, as well as supporting carbon reduction and environmental sustainability. The canal network already generates public benefits to local communities and the economy within the South East, but they have the potential to deliver so much more.
Making Prosperous Places • Place Making • Economy & Tourism Upholding Quality of Life • Recreation, Health & Well Being • Sustainability & Environment Building Communities • Community Engagement & Youth Involvement • Supporting Boating Communities • Working in Partnership How will we achieve this?
Developed from the short term action plan within the plan Focus on specific prioritised link to The Trusts’ values One partnership member to take the lead assisted by at least one other and supported by the Waterway or National Teams
• Mem embers bers • Moorings orings sur urvey vey • Acc ccess ess to towp owpath ath and nd mo moori oring ng lo locations cations • Vi Visitor itor mo moori orings ngs • Ayl ylesbury esbury
South East Waterway
Neil Owen Waterway Manager
While structural changes are in the operations and technical directorate this new focus on customer service affects everyone The customer will become central to everything that we do Everyone needs to support the Waterways as the face of the Trust
Focus on customers, the operation and maintenance of the waterways and the management of community and customer relations to deliver the Trust’s Strategic Objectives. The Waterways will be the local face of the Trust.
• As operator of the Trust’s assets the waterway must: • The waterway will grow the Trust’s reputation by: • As the he lo loca cal fa l face ce of t the he T Trus ust the he water erway way wil ill: l:
Neil Owen Waterway Manager
Proud of our performance over last 12 months. Excellent Waterway Team • Continued to meet our key performance indicators, always • within top 3 waterways Continued success working with our valuable volunteers • now have 187 individuals and 25 partner groups Delivered our works programme to budget and time • Looking Forward to the Future Welcome the opportunity to engage more with our • customers and become the ‘face of The Trust’ New Structure is taking shape, key staff in place • Very excited about the addition of Stoke Bruerne Canal • Museum to the Waterway and the opportunities this brings
John Best, Chair, SE Waterways Partnership Annual Partnership Meeting Wednesday 15 th October 2014
Grow owth th of Co Comm mmunity unity Group oups s & A Adop option tions • We want to engage our local communities and for them to take ownership of their local waterway. Blisworth is a prime example of this in action • Become a trusted partner • For our staff to work alongside the adoption group to deliver our common objective • Engage the young people from the community through education, active involvement and create the canal advocates of the future
Volu luntee nteeri ring • Just over 2000 individuals have volunteered directly for the Trust in the past 12 months. On top of this we’ve worked with 256 partner groups, M&S being one, local resident’s associations being others • In the South East, it’s 187 individuals and 25 partner groups • We want to increase the number of volunteers in all areas. To continue the success of Volunteer Lock Keepers and Welcome stations but to also have volunteers working with our own staff taking an active part in delivery of our works programme • Volunteers to enjoy the experience, want to comeback to us, and to encourage others to join us
Natural tural Heal alth th Service vice • Expansion and promotion of health walks and canal based activities in conjunction with GPs • Creation of a network of angling development locations • Encouraging active use of the waterway by extending canoe, kayak and cycling activity
Key Subjects:- • Maintenance, to ensure ‘usability’ for all user groups • Boating, adherence to rules, enforcement by The Trust • Improve visitor experience , promote tourism • Support wildlife conservation • Investment and improvement in angling • Success/reliance on fundraising
Breakout for Pop-Ups
Please contact us via enquiries.southeast@canalrivertrust.org.uk Thank you and have a safe journey home!
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