Your Verification Application Where is it Now? Town Hall December 2016
Agenda Topics • Town Hall Purpose • MyVA Verification Process Benefits • How We Got Here • Impact on Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran-Owned Small Businesses (VOSBs) • Future Expectations 2
Town Hall Purpose • Provide an overview of the new MyVA Verification process and the modifications made to enhance the Veterans experience • Present the current MyVA Verification process status • Explain how the current status affects Service- Disabled Veteran-Owned Small Businesses and Veteran-Owned Small Businesses • Provide an overview of future expectations • Obtain feedback and identify concerns of VOSB Re-Verification 3
MyVA Verification Process Benefits • Less effort required up front • Enhanced customer service • Earlier identification of issues • Better communications and more flexibility for applicants 4
MyVA Verification Process How We Got Here • Contract Services – A protest on a CVE contract solicitation required a bridge contract – Effect of Bridge Contract - Resulted in a reduction in qualified case analysts available to process cases which in turn created an up-front backlog • Supreme Court of the United States Decision on Kingdomware Technologies, Inc v. United States – Created an increase in the volume of Verification applications 5
MyVA Verification Process Impact on SDVOSBs/VOSBs • Resulted in a short term stress on the process and has created delays in processing • Based on protest, additional queue volume, and the Kingdomware decision; increased volume and longer up-front wait times are expected prior to being matched with a case analyst 6
MyVA Verification Process Future Expectations • Continue refining MyVA Verification Strategy – Additional staff being trained to eliminate the backlog – New process training is approximately 45 days • Clearly communicate wait times to the Veteran small business community via VIP landing page/emails • During Bridge Contract, we will be reinforcing the effort by using call center staff to answer questions and address non- substantive concerns • Welcome calls to new Verification applicants • At initial call we will identify any pending procurements 7
MyVA Verification Resources • VA OSDBU Help Desk 866 – 584 – 2344, Monday – Friday, 8 a.m. to 6 p.m. EST • Status Update Email Requests Verificationfollowup@va.gov • VA Vendor Information Pages (VIP) – https://www.vip.vetbiz.gov/ • Verification Webinars and Town Halls – http://www.va.gov/osdbu/verification/you_asked_we_listened.asp • Verification Counseling Program – http://www.va.gov/osdbu/verification/assistance/counseling.asp • VA OSDBU Web Site – http://www.va.gov/OSDBU/ 8
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