Resilience – tools to thrive in challenging times April 11, 2019 with Don M aruska, M BA, J D, M aster Certified Coach Author How Great Decisions Get M ade and Take Charge of Your Talent
Y our resilience support team • Virginia Farley , Leadership Program M anager, Superintendents Leadership Roundtable • Rebecca Stanfield M cCown , Director, Stewardship Institute • Don M aruska , M aster Certified coach author of How Great Decisions Get M ade and Take Charge of Y our Talent
Special NPS contributors today • Wyndeth Davis, Superintendent, Keweenaw National Historical Park • Eric Leonard , Superintendent, M inuteman M issile National Historic Site
Welcome Acadia National Park Fort Sumter and Fort M oultrie NHP / Charles Pinckney NHS Ala Kahakai National Historic Trail Fossil Butte NM Appalachian NST Fort Laramie National Historic Site Assateague Island National Seashore, Fort Smith National Historic Site Bering Land Bridge National Preserve Eisenhower NHS Big South Fork NRRA / Obed W&SR Flagstaff Area M onuments Big Thicket National Preserve Fredericksburg & Spotsylvania NM P Biological Resources Division Frederick Law Omstead NHS Black Canyon of the Gunnsion National Park George Rogers Clark National Historical Park Brown v. Board of Education NHS George Washington Carver National M onument Bryce Canyon National Park George Washington M emorial Parkway Cabrillo National M onument Golden Gate National Recreation Area Cedar Creek & Belle Grove NHP Grand Canyon NP Cheasapeake Bay Program Office Grant-Kohrs Ranch National Historic Site Chickamauga and Chattanooga NM P Hopewell Furnace National Historic Site Congaree National Park John Fitzgerald Kennedy NHS Curecanti NRA Juan Bautista de Anza NHT Denali National Park & Preserve Kenai Fjords National Park Denver SHRO Keweenaw National Historical Park Devil’s Post Pile NM Resilience--tools to thrive 4 Lowell National Historical Park Fire Island National Seashore
Welcome (continued) M anzanar NHS Rocky M ountain National Park M artin Luther King, Jr. National Historical Park Rosie the Riveter/ WWII Home Front NHP M inuteman M issile National Historic Site Sagamore Hill NHS M issouri National Recreational River Saguaro National Park M uir Woods National M onument (part of Saint Croix Island International Historic Site Golden Gate National Recreation Area) San Francisco M aritime NHP Natchez National Historical Park Saratoga National Historical Park National Capital Parks East Sequoia and Kings Canyon National Parks National Natural Landmark Program, NRSS, Shenandoah NP WASO Southern Arizona Office National Park of American Samoa Southeast Regional Office National Trails Intermountain Region Stewardship Institute -- Partner (not NPS New Bedford Whaling National Historical Park employee) Niobrara NSR Tallgrass Prairie National Preserve North Cascades National Park Timucuan Northeast Regional Office WASO Office of International Affairs Western Pennsylvania Parks Olympic National Park Whiskeytown National Recreation Area Organ Pipe Cactus National M onument White Sands National M onument, Pecos NHP Y ellowstone National Park Pinnacles National Park Point Reyes National Seashore Redwood National Park Resilience--tools to thrive 5
Q1: How many people are participating on your connection? Resilience--tools to thrive 6
Biggest challenges to being resilient disasters, workload, bureaucracies policies, bureaucracies feeling discouraged lacking resources lack path other Source: responses from webinar registrants Resilience--tools to thrive 7
T ools to thrive A. M anage your mindset B. M ultiply your resources C. M ake big requests Resilience--tools to thrive 8
Insights from a colleague Wyndeth Davis , Superintendent, Keweenaw National Historical Park � Be a person who works, not a worker who is a person in her spare time (good work life balance helps keep a positive outlook on at least one part of life) � Government agencies do not have the same kind of values systems people do - and that is okay, but it is something to be aware of � Keep a positive outlook - I had always had this before, but I lost it for a bit and did not know how to get it back - I had taken it for granted and had not intentionally nurtured that attitude. � Life is a series of deaths and rebirths - I cannot avoid them, but I can control how I respond to them, how I choose to work through them, and there is always the chance to re-form as a person and as a worker (rather than to dissolve) when these things happen Resilience--tools to thrive 9
For maintaining resilience Wyndeth Davis , Superintendent, Keweenaw National Historical Park � Set positively phrased goals - even a small goal is a goal ('survive this day' is a goal, but not real positive...lol) I said and wrote positive statements, even when I thought in the back of my mind that it was not going to help -- it did help. It still does. � Hold plans lightly, in open hands - so that it is easy to let go, and also easy to grasp something new that appears � Be a learner - indulge yourself in learning something for yourself alone � Risk regularly! Let go of the side of the pool in small ways, and learn about what that feels like (similar I guess to "failing forward") � Keep fears in perspective - most crisis points are really not life or death, but I can choose to let my amygdala tell me they are, and that will not help � Ask 'why is this so important?' when I feel myself becoming resistant and brittle in the winds of change - which of my assumptions about the world is being challenged? � Get help - from a coach, a colleague or EAP � One can always learn something new about being resilient! Resilience--tools to thrive 10
A. M anage your mindset 1. Check your assumptions to clarify your understanding of the situation. 2. Choose a growth mindset vs. a fixed mindset. 3. Harness your hopes to tap your best brain, inspire others, and move forward. Resilience--tools to thrive 11
1. Check your assumptions Something We interpret Fears launch We happens it defenses catastrophize reflective listening Resilience--tools to thrive 12
What ’s a situation or assumption you want to understand better? Use reflective listening Resilience--tools to thrive 13
2. Choose growth vs. fixed mindset Fixed mindset: “ It is what it is—I and it can’t change.” Growth mindset: “ Life is a work in progress; let’s explore.” Resilience--tools to thrive 14
3. Harness your hopes Hopeful frame See Attract others Enjoy results of mind opportunities What are your hopes? Why are they important to you? Have a generous listener ask you these “best brain” questions. See “ Be Y our Own Hero” pages 15-22 of Take Charge of Y our Talent Resilience--tools to thrive 15
Q2: How would you like to manage your mindset? a. Embrace a hopeful, growth mindset with positive goals b. Keep fears in perspective – reflective listening c. Hold plans lightly, in open hands d. Get help – from a coach, colleague, EAP e. Other (send via “Question” function) Resilience--tools to thrive 16
Insights from a colleague Y our photo Eric Leonard , Superintendent, M inuteman M issile National Historic Site “About the time we can make ends meet, somebody moves the ends” ~ Herbert Hoover Since 2014, the park (permanent staff of 5) has experienced the following: new visitor center, new exhibits, new film, two new parking lots and restrooms, implemented a tour fee, raised the tour fee, and seen a visitation increase of 230% Resilience--tools to thrive 17
Insights from a colleague Y our photo Eric Leonard , Superintendent, M inuteman M issile National Historic Site � Define shared goals � Respect institutional memory (but not beholden to it) � Communicate project status � Celebrate successes � Be open about changes beyond your control � Solicit staff input on outcomes and processes � Be present Resilience--tools to thrive 18
B. M ultiply your resources 1. List the resources you have 2. Boost your use of the resources 3. Create “ mash-ups” to accelerate progress Resilience--tools to thrive 19
Discover your resource-full-ness 1. List the resources you have See Page 18 of “ Participant Guide” for Take Charge of Y our Talent
Do more with what you have 2. Boost your use of the resources See Page 18 of “ Participant Guide” for Take Charge of Y our Talent
3. Create “mash-ups” to accelerate Put existing resources together See Page 19 of “ Participant Guide” for Take Charge of Y our Talent
C. M ake big requests 1. Create an intention that attracts others 2. Provide factual observation of situation 3. Present a clear request 4. Finish with a confirmation Resilience--tools to thrive 23
Q3: What will help you tap the resources to be more resilient? a. Define shared goals b. Solicit staff input on outcomes & processes c. Boost use of the resources I have d. M ake effective requests of others e. Celebrate successes Resilience--tools to thrive 24
Additional resources for you M indset by Carol Dweck Take Charge of Your Talent by Don M aruska and Jay Perry “ Participant Guide ” for Take Charge of Y our Talent Dare to Lead by Brene Brown Resilience--tools to thrive 25
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