WORKING TOGETHER TO PROTECT CONSUMERS Lyle S. Ishida Chief, Consumer Affairs and Outreach Division Federal Communications Commission (202) 418-8240 / lyle.Ishida@fcc.gov www.fcc.gov/outreach
The Consumer Affairs and Outreach Division Connects consumers and consumer-serving entities to the FCC • Work across the Bureaus and Offices at the FCC in order to provide consumer- oriented information to the public. • Establish and maintain effective and robust outreach partnerships in order to maximize the reach of accessible and actionable FCC consumer information. • Plan and conduct a wide range of consumer outreach and education campaigns, events, web-based communications, and other forms of outreach with consumers and consumer-serving entities • Deliver electronic and hard copy consumer information to outside entities to assist them in educating their membership, employees, and affiliates. • Maintain compliance with Section 504 of the Rehabilitation Act of 1973. (Ensure public accessibility to information for consumers with disabilities) CONFIDENTIAL AND PROPRIETARY Page 2 Any use of this material, in whole or in part, without written permission of Oceaneast and Censeo is strictly prohibited
How we conduct outreach & education Our work includes -- • Consumer Webinars. Hosted webinars on preventing unwanted robocalls and other consumer issues. • Rural Tours . Staff travels to rural areas of the country to conduct a concentrated series of consumer outreach events and education and awareness briefings with local and community leaders. • Informational calls and newsletters . Free monthly informational conference calls and bi-monthly newsletters provide outreach partners and consumers from across the country with timely information. • Partnership coordination . Direct presence at partner events (real and virtual), joint email blasts, provision of consumer information at partner locatons. • Information and advocacy . Need an FCC point of contact? We’ll get you connected. Want to file a complaint or comment on a rulemaking? We’ll walk you through it. CONFIDENTIAL AND PROPRIETARY Page 3 Any use of this material, in whole or in part, without written permission of Oceaneast and Censeo is strictly prohibited
Our current outreach agenda What we’re talking about and what consumers are asking about • Robocalls/spoofing/fraud. The #1 item of complaint to the FCC. The FCC has been aggressive at attacking this pernicious problem. • Cramming and other “consumer pocketbook issues.” Consumer input from the road while on rural tours reveals that consumers are still facing crammed phone bills. • What is 5G? More broadly: What are the Gs? The start of 5G deployment by carriers has generated questions from consumers who wonder about what it means to them. • Accessibility to communications . Working with the FCC’s Disability Rights Office, we’re working to connect with the nation’s community of consumers who have a disability. • Communicating during emergencies . Weather and other emergencies seem as though they occur with greater intensity and frequency. Keeping contact during emergencies will help consumers maintain personal safety and keep family members safe. CONFIDENTIAL AND PROPRIETARY Page 4 Any use of this material, in whole or in part, without written permission of Oceaneast and Censeo is strictly prohibited
Let’s work together Low-effort / high effectiveness partnership opportunities • Joint email blasts. Coordinating messaging and sending joint email blasts builds reach. We can help with subject-matter expertise, resources, and follow-up efforts. • Train-the-trainer. We are happy to participate in your in-house training program for consumer-serving units and people. We can add informational value and outreach materials to your efforts to serve local constituents. • Informational webinars and conference calls – for public and non-public audiences. We don’t just work bankers hours. We come to you when you can maximize audiences. • Future outreach events and rural tours . We want to coordinate with you about on-the- ground outreach events and train-the-trainer sessions. • Concentrate on accessibility . Consumers with disabilities and those who speak English as a second language crave governmental engagement. We have resources to help address specific needs. CONFIDENTIAL AND PROPRIETARY Page 5 Any use of this material, in whole or in part, without written permission of Oceaneast and Censeo is strictly prohibited
How to connect up and some information links FCC CAOD is easily accessible • Group email. outreach@fcc.gov • Group website: FCC.gov/outreach • FCC Rural Tour. Link to agenda: https://www.fcc.gov/news-events/events/2020/01/arizona-and-new- mexico-rural-tour Dispatches from the tour: https://www.fcc.gov/rural-tour-dispatches • Meet the Consumer Affairs and Outreach Division team: https://www.fcc.gov/meet- staff-caod CONFIDENTIAL AND PROPRIETARY Page 6 Any use of this material, in whole or in part, without written permission of Oceaneast and Censeo is strictly prohibited
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