WHO THEY ARE WHAT THEY DO WHAT THEY DONT DO VIEW ON AGENCY - PowerPoint PPT Presentation

WHO THEY ARE WHAT THEY DO WHAT THEY DON’T DO VIEW ON AGENCY COMMUNITY

DA-DESK User platform Principal users:5700 Agency Users: 9500 Principal users:5700 Agency Users: 9500 More than 9000 Agency offices More than 9000 Agency offices More than 6000 ports More than 6000 ports More than 110000 port calls a year More than 110000 port calls a year More than 30000 vessels More than 30000 vessels

Credentials and initiatives by DA-Desk Six Sigma Green Belt Projects • Repetitive queries to port agents • Port cost items requirement analysis Joined the United Nations Global Compact •Aligning operations around 10 principles in the areas of human rights, environment, labor and anti-corruption Joined the TRACE Registered Access Code (TRAC) network •A global identification system establishing a TRAC •By using TRAC, companies & suppliers are reducing the burden of compliance efforts, while ensuring transparency throughout their businesses Associate Member of the Maritime Anti-Corruption Network •A network of socially responsible maritime companies that have joined together to bring the issue of bribery and corruption to the forefront of the industry ISO certification - 9001:2008 Supports Sarbanes-Oxley Compliance (ISAE3402 Type II) Senior Member of International Transport Intermediaries Club (ITIC) Auditors - Deloitte

The role of DA-Desk Operations Commercial Principal Agent Agency Agency Disbursement Agency Contract Accounts Appointment Remuneration We verify costs We verify costs We clarify expenses We clarify expenses We follow principal’s We follow principal’s instructions instructions We execute We execute approved funds approved funds We endeavor to be the facilitator We endeavor to be the facilitator Our mission is to increase transparency in the disbursement account process, create operational efficiency, and improve the price-value relationship for principals and agents .

Disbursement Account Process Actual Actual Estimated Estimated Agency rem Agency remuneration neration Advance vance re remi mittance ance (%) ) Opti Optional onal ad additional onal ad advan vance e Balance Balance settlement FDA PDA Vou Voucher p her proces ocessing, sing, cos cost Ve Verificati rification on of C of Cost i item ems, s, allocation as per appointment allocation as pe appointment Extra exp a expens nses a are e (Port/Owner (Por ners/Cha /Chart rterers, erers,) co ) cost st /voyage in /v oyage instruction ctions an and bala d balance nce submitted submi ted to P to Principa incipal l for al allo locati cation, a appli pplied d app approval oval settlement sett contracts/voyage instruc contracts/voyage ins ructions ions Principa incipal app l approve oves and and Principa incipal app l approves/transfer oves/transfer the the Pr Principal a appro proves es & & advance is executed by advance is executed by funds o funds or DA DA-Desk execut k executes fina finalize lizes a vo s a voyage yage Principal or Pr or D DA-Desk (Port ort payments paym ents on Pri Princi cipa pal’s behal l’s behalf Payab Payables) es) (Port Payables) (Port Payabl At DA-Desk, transparency, compliance and accountability governs our work and our relationships with customers, agents, employees and local communities.

DA-Desk Shipping Know-how Training Training + Extensive training Dedicated Trainer Recruitment Recruitment & Selection & Selection Selection to Selection to Multi-national Operations Multi-national Operations workforce workforce Assessment tests + Shipping background Quality of DAs Marine Qualifications No. DAs processed Quick learners Master Mariners Best test scorers Shipping Operators Boarding Officers ACE and MPA tests We always respect the knowhow of We always respect the knowhow of agents agents

In Summary We Do: We Do Not: • Follow Principal’s Instructions • Appoint or Nominate Agents • Question when a Cost Item is • Decide Advance Percentage against the Instructions or Policy • Decide on Payment Dates of Principal • Negotiate Agency Fee • Execute Payments Approved by • Rank OR Rate Agents Principals • Deduct any Amount from DA • Maintain Full Confidentiality of all without Principal’s Instructions Data • Have a high Staff Turnover • Consider Agents as Key – 12% for DA-Desk Stakeholders – industry average is 25-30%

The Role of Agency relationship Management (ARM) Training of Agents Agency Database � DA-Desk Application � Addition of new Agents � Circulars on Hot Topics � Maintenance of Existing Data � Help-Desk for Agents � Update Bank Accounts Agency satisfaction FDA Overdue � Conducting Agency Surveys � Issue Clarification � Agency Visits � Help Re-conciliation � Dealing with Agency Complaints � R.o.e. Dispute Input Raising Standards Together � Recommendations for Appointment Letter Improvements � Agents’ Voice in DA-Desk Process Development Contact: ARM@DA-DESK.COM