Welcome
Martin Latimer Bo Boar ard Member er Welcome ome, , Housekeep eping ng Matters s & Agenda da Ite tems
Agenda 10:15am Welcome by Martin Latimer 10.25am Operational overview by Richard Millar, Director of Heritage, Enterprise, Sustainability & Operations 10.40am Overview of Customer Operations by Joe Murphy, Waterway Manager Overview of Customer Services by Donna Mallan, Customer Service & Business operations manager 11.10am Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs 11.25am Ardrishaig update by Christopher Breslin, Head of Regeneration & Development 11.40am Q&As 12.15pm Ends
Richard Millar Directo ector r of f Infrastruc astructure ture Operational Overview
Revenue split by year 70% 60% 50% 40% Own Income GIA 30% 20% 10% 0% 12-13 13-14 14-15 15-16
Total income Release of capital grant Interest 2% 0% Commercial income 22% Grant-in-aid 40% Retail income 13% Freight Income 1% Third party contributions Cost recoveries 20% & sundry sales 2%
Commercial income SWD Premiums 4% Commercial Craft Licences Leisure Moorings 4% 11% Property Rents 25% Craft Licences 11% This is the split of Bigg Regeneration 14% the 32% of Own Income that is Utilities classed as 31% Commercial Income Insurance re-charges 0%
Canal income & expenditure Crinan Transit/Short Term Licences 189,912 Long Term licences 25,678 Mooring Fees 85,994 Commercial Income 113,128 Total Boating Income 414,712 Total Expenditure 1,080,765
Towpath Upgrades
Towpath Upgrades Before
Towpath Upgrades After
Towpath Upgrades
Linlithgow Embankment Study
Linlithgow Embankment Study
Linlithgow Embankment Study
Linlithgow Embankment Study
Linlithgow Embankment Study
Linlithgow Embankment Study
Linlithgow Stop Planks & Safety Gates New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge
Emergency Preparedness
Ness Weir Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness
Ness Weir Service Weir Overflow Weir
Ness Weir
Ness Weir Before After
Ness Weir
The Falkirk Wheel
The Falkirk Wheel
The Falkirk Wheel
The Falkirk Wheel
Canal Artist-in-residence
Canal Artist-in-residence
Canal Artist-in-residence
Top 20 Assets 1 11 Ness Weir Refurbishment Crinan Canal: lock gates 2 Tomnahurich Bridge M&E 12 Caledonian Canal: Lock grouting Upgrade 3 13 Avon Aqueduct 19 Caledonian Canal Leakage Repair 4 Linlithgow Embankments 14 Crinan Canal Leakage Repair Leakage Repair 5 Muirtown Bridge M&E 15 Lowlands Canals Leakage Repair Upgrade 16 Ardrishaig Swing Bridge 1 - M&E 6 TFW Site Works repairs 7 17 Oich Weir Kytra & Cullochy Locks, Weir and Reach repairs. 18 Manual Bascule Bridge 8 Ardrishaig Lock 1 - 3 Refurbishment Works 9 19 Twechar Bridge 17 Lowlands Bank Protection Works 10 20 Bonnybridge Bridge 10 Lowlands Canals: lock gates
Impact of Scotland’s Canals
Joe Murphy Wat aterway rway Man anag ager er Overview rview of C f Cus ustomer tomer Operatio ations ns
Completed Works BEFORE RESURFACE CYCLING WALKING TOWPATH RESURFACE
Completed Works NEW BALANCE BEAMS REPLACEMENT BOLLARDS
Daill Loch Reservoir AFTER BEFORE BEFORE
Ongoing Works NEW FIBRE GLASS PONTOON STONE WORK TOWPATH LIGHTS
Ongoing Works CRINAN LIGHTHOUSE
Planned Works PAINTING OF THE ARDRISHAIG WORKSHOP OAKFIELD BRIDGE
Water Control RESERVOIRS
Vegetation Management
Seasonal Employees OPERATIONS & CUSTOMER Assisted Passage SERVICE
New Towpath Around Ardrishaig Basin
Donna Mallan Cus ustomer tomer Se Service vice & Bu Busines ess s Su Support rt Ma Manag ager er Customer Services Overview
Commitment to Customer Service Excellence Background Investment Communication
Port Facility Security Officer Health & Safety Officer Background Investment Communication
Crinan Canal Marketing Operational Strategy Strategic Objectives • Increase Revenue & Transit Numbers. • Raise Scottish Canals’ profile. • Attract New Customers. • Maximise the Customer Experience. • Create Stronger Community Links. • Maximise the use of Modern Technology.
Crinan Canal Leisure Transit Figures 2015 / 2016 2015 / 2016 2016 / 2017 Difference % Difference Total Transit Numbers Apr 72 82 10 14% May 212 188 -24 -11% Jun 297 272 -25 -8% 2015 = 1509 Jul 422 472 50 12% Aug 286 320 34 12% 2016 = 1568 Sep 128 157 29 23% Oct 52 56 4 8% To Date a Transit increase of 4% Nov 10 12 2 20% Dec 3 5 2 67% Jan 1 4 3 300% Feb 2 -2 -100% Mar 24 -24 -100% 1509 1568 59 4%
Leisure Transit Crinan Canal Aims Crinan Leisure Transits 2015 / 2016 500 472 450 422 400 Aim to achieve a 5% 350 320 increase on Transit 297 286 Boat Numbers 300 272 numbers year on 2015 250 212 year. 188 201 200 157 150 128 82 100 72 56 52 50 12 10 5 3 0 0 0 Apr May Jun Jul Aug Sep Oct Nov Dec
Clyde Series Presentation Roadshow & LARGS Boat Shows TROON GOUROCK DUSSELDORF TIGHNABRUAICH INVERKIP
Partnerships, Collaboration & Promoting Local Businesses • Tarbert Harbour. • Heart of Argyll. • Argyll & Isles. • Art Map. • West Highland Yacht Week. • Sail Scotland. • Sailing & Cruising Scotland. • University of Highlands & Islands. • Community Councils. • Heritage Trust.
Presentations 2017 Completed Presentations Clyde Cruising Club Largs Sailing Club Gourouck Sailing Club Tighnabruaich Sailing Royal Northern Yacht Club Troon Cruising Club Royal Scottish Motor Club Royal Gourock October 2017 Carrickfergus Belfast Bangor Strangford Lough
Josie Saunders Head ad of C f Corpor orat ate e Af Affai airs rs Communi mmunications ations Overview rview
Pricing consultation Response published 14th February 2017 2% 4% 8% 32% 14% 40% • Residential 32% • Leisure 40% • Transit 14% • Groups 8% • Commercial 4% • Other 2%
Pricing consultation Weighted issues and developed response Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve 721 Leisure - Not benchmarked against English issues marinas Residential - 2 bed flat rents reflect market and are not in direct comparison 16 categories
Outcomes • Gerald Eve/GVA’s recommended prices will be adopted • Mooring costs will not increase by more than £100 per year, plus inflation • Inflation set by CPI • Standardised Terms & Conditions • Monthly/upfront payment – same price • No mooring transferred with boat sale • Security of tenure for residential customers = min 1 year agreement • Five yearly review
Outcomes Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if £100 or less Phased price increases limited to £100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve’s recommended price
Outcomes Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March
Marc Beaumont – Wild About Argyll
Marc Beaumont – Wild About Argyll
Communications refresh? Current position Scotland wide • 4 annual customer forums • Boaters ’ Surgeries • Quarterly Boaters Newsletter • 12 operational/update emails pa Restrictions • Comms needs to be Scotland-wide • Few staff with other responsibilities • Limited budget What next? Scrap/replace/evolve? You decide!
Christopher Breslin Head ad of R f Regen gener eration ation & Develop elopment ment Ar Ardrish rishaig aig up updat ate
Bridge House – Cottage Refurbishment The Falkirk Wheel Revitalisation Programme
The Crinan Charrette Process • Pre-charrette engagement – April 2016 – obtained initial community views • Charrette 27 – 30 April 2016 – identified issues and potential projects • Community feedback event - 3/4 June 2016 – presented draft Action Plan and sought feedback on community priorities • Over 200 contributors
Charrette Activities • Advance engagement and promotion • 4 days, 6 venues • Site visits & feedback sessions • Schools and youth engagement • Themed workshops • Continuously testing ideas • Exhibition – more feedback
Charrette Activities
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