Website Website www.nhec.coop www.nhec.coop
Website Website www.nhec.coop www.nhec.coop
Outage Management System OMS Transformation Inputs Outputs Technologies/Processes Members Telephone & Internet IVR, Call Center &/or Line Worker Dispatching Control Center � OMS Town First Responders Telephone & Internet Call Center Manning Control Center � OMS Line Workers / Districts Radio & Telephone Equipment & Material Restoration Management Delivery Scheduling (Control Center or NH Emergency Telephone & Internet Control Center or Intra-Utility Coordination Individual Districts in a Management � OMS Management Center System Wide Event) Substation Outages Supervisory Control & Control Center SCADA Contractor and Mutual Master Station � OMS (45+) Data Acquisition System – Aid Coordination T1 Communications Distribution Line Outages Distribution Outage Control Center Sentry Control Center Console Master Station � OMS Reporting Devices and (Sentry) – Telephone District Offices (1200+) [Members & Towns] IVR [Members] Status & Prediction Call Center Agents Communications [Members] Management Reports [Members, State, Towns & Media] NHEC Website [Members, State, Towns & Media]
Generation, Transmission & Distribution Components Of the ‘Smarter Grid’ Auto Load Auto Load Transfer Transfer Voltage Voltage Control Control Load Load Management Management Auto DG Auto DG Dispatch Dispatch DG Self Healing Self Healing Voltage Voltage Micro Load Micro Load Control Control Management Management Future AMI AMI Electric SCADA SCADA System 4
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