Velocity Teams @ Work in Texas Critical Access Hospitals Julie Ketelsen, MPH, CHES Flex Coordinator Texas Department of Agriculture Flex Reverse Site Visit 2016
Why Have Velocity Teams? • Improve quality outcomes • Peer to Peer Support
The Beginning • In-Person Workshop • Behind the Scenes • Planning
Velocity Teams
Timeline 1 st Quarter Workshop, Roundtable Discussions; Appoint Velocity Team leads and • co-leads; review and further define goals and deliverables Conference calls with team members; Progress reports; Action Items • 2 nd Quarter Conference call with team members; Review draft deliverables; Plan • for presentations at CAH (Critical Access Hospital) Conference in San Antonio late-May/early June 3 rd Quarter Conference call with team members; finalize plans for Critical Access • Conference deliverables 4 th Quarter Conference calls with team members; Discuss presentations for final • in-person workshop for statewide implementation; Ongoing review and enhancement of deliverables; Final reporting
Velocity Team Focus Areas • Influenza • HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) • Transitions of Care • Outpatient Measures
Strategies • Recognize best practices for applicability to CAHs • Develop processes on how to implement best practices • Identify policies and procedures • Create a tool kit for outcome http://mghcme.org/ • Cultivate a communication plan
Tasks • Identify deliverables for each team’s goals • Research best practices utilized by other organizations • Search online for protocols, policies, and plans • Input processes/policies and procedures into a template • Develop a toolkit • Recommend hospital-level communication plan
Monthly Conference Calls • Organized • Agenda • Progress Since Last Meeting • Action Items http://www.ayno.it/en
Reasons for Success • Great Support from Texas Hospital Association Foundation & Rural & Community Health Institute • Monthly team conference calls • Regular webinars • Peer to Peer Support
Takeaways • Planning is Key • Better than Expected • Hospital quality processes will improve • The future looks bright http://www.treefrogvending.com/texas_branch
Contact Information • Julie Ketelsen, MPH, CHES 512-936-6730 Julie.Ketelsen@TexasAgriculture.gov
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