Vale of White Horse Residents’ Survey 2018 Findings of a survey which tracked residents’ attitudes and satisfaction with the council tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Background • Residents’ survey to track attitudes and satisfaction with the council – 2018 was fourth wave – Data available from 2012, 2014, 2015, 2018 • Face-to-face doorstep survey – Randomly selected 1,100 sample – Urban and Rural coverage – Quotas set for gender, age & working status – Fieldwork conducted during January 2018 – +/- 2.9 per cent confidence interval tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
LGA Polling results tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Attitudes towards the council 86 85 84 83 79 79 76 75 73 72 72 69 66 % Respondents 61 61 60 59 59 58 58 53 39 2012 2014 2015 2018 Satisfied with the way the council runs things Would speak positively of the council¹ Quality of service good overall Acts on the concerns of residents Provides value for money Trust council tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Fairness Vale 72 71 69 69 69 65 64 % Respondents 60 55 53 52 2012 2014 2015 2018 Treats everyone fairly Treats all parts of the district equally Does a good job for people like me tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Disagreeing that the council treats all parts of the district equally tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Responsiveness to residents Vale 71 70 69 68 % Respondents 47 46 42 41 37 33 30 29 29 28 25 2012 2014 2015/16 2017/18 Needs to find out what people want Too remote and impersonal Can influence decisions Needs to be more open and honest tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Enforcement 74% 21% 5% Fly-tipping of rubbish Very important 70% 27% 3% Anti-social behaviour Dirty or unsafe 58% 30% 10% restaurants and cafes tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ 58% 33% 8% Benefit fraud Fairly important 56% 31% 12% Non-payment of council tax Building that’s happened 52% 33% 13% without planning approval Not very important 51% 37% 10% Noise nuisance Alcohol sales where 49% 38% 12% licencing conditions aren’t met Health and safety 49% 44% 7% violations by businesses Not important at all 45% 38% 15% Non-payment of business rates Taxis or private hire vehicles that 44% 40% 14% don’t meet certain standards Non-compliance 42% 43% 14% with building regulations Don't know Illegal parking 34% 44% 20% in council car parks Street traders that 25% 50% 23% aren’t following the rules
Satisfaction of service users 83 82 79 72 72 71 71 71 70 64 63 % service users 62 55 50 CAR PARKS PLANNING GRANTS PUBLIC TOILETS BUSINESS SUPPORT WASTE AND RECYCLING COMMUNITY SAFETY STREET CLEANING ARTS AND CULTURAL BENEFITS LICENSING SPORT AND LEISURE HOUSING ENVIRONMENTAL PROTECTION 2012 2014 2015 2018 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Importance of key services 2012 2014 2015 2018 1 1 1 1 2 2 2 2 3 3 3 3 Rank 4 4 5 5 5 6 7 7 Community safety Waste and recycling Street cleaning Environmental protection Housing tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Importance versus service user satisfaction tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Residents’ priorities 71% 27% Activities for young people Make sure facilities exist on 52% 47% new housing developments Do more Keep streets and public 46% 52% spaces clean and attractive Keep residents informed 46% 53% tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk about services, activities and spending 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ 44% 54% Consult with residents Do the same Protect the character of the 44% 54% area 44% 54% Tackle crime and fear of crime Enforcement against litter, 44% 55% fly tipping, graffiti Do less Support local business and 42% 56% the creation of vibrant market towns Minimise the council’s impact 40% 57% on climate change Sport and recreation facilities 37% 62% for all Don't do at all Reduce the council’s energy 36% 61% usage 34% 63% Provide public toilets 31% 66% Arts and cultural facilities Make the district attractive to Don't know 30% 68% visitors 27% 51% 18% Get housing built Grants to the voluntary and 24% 68% 5% community sector
Local area 99 98 98 96 93 90 87 86 83 79 78 75 % respondents 33 23 21 19 2012 2014 2015 2018 Feel safe during day Feel safe during night A place where people from diferent backgrounds get on Volunteered in last 12 months tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Recycling 2015 10% 89% tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Views on access to jobs • Almost two-thirds (66%) of residents agreed that there are a good range of job opportunities in Vale of White Horse. tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
Views on housing • Just over half (51%) of residents agreed that they can buy or rent housing that meets their needs in Vale of White Horse. • Less than one-fifth (16%) disagreed; most commonly citing housing is too expensive tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ
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