South Oxfordshire Residents Survey 2018 Findings of a survey which - PowerPoint PPT Presentation

South Oxfordshire Residents’ Survey 2018 Findings of a survey which tracked residents’ attitudes and satisfaction with the council Agenda Item 6 Page 55 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Background • Residents’ survey to track attitudes and satisfaction with the council – 2018 was seventh wave – Data available from 2005, 2007, 2009, 2011, 2014, 2015, 2018 • Face-to-face doorstep survey – Randomly selected 1,100 sample – Urban and Rural coverage – Quotas set for gender, age & working status – Fieldwork conducted during January & February 2018 Agenda Item 6 – +/- 2.9 per cent confidence interval Page 56 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

LGA Polling results Agenda Item 6 Page 57 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Attitudes towards the council 85 84 82 81 80 78 78 77 77 73 72 71 68 67 66 % Respondents 62 63 63 61 61 60 59 58 57 52 50 44 36 33 30 29 Agenda Item 6 2005 2007 2009 2011 2014 2015 2018 Satisfied with the way the council runs things Would speak positively of the council ¹ Acts on the concerns of residents Quality of service good overall Trust council Provides value for money Page 58 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Fairness 75 71 71 67 67 64 64 59 54 53 52 50 48 % Respondents 45 41 21 17 Agenda Item 6 2005 2007 2009 2011 2014 2015 2018 Treats everyone fairly Treats all parts of the district equally Does a good job for people like me Page 59 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Disagreeing that the council treats all parts of the district equally Agenda Item 6 Page 60 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Responsiveness to residents 75 74 73 69 69 67 65 % Respondents 54 47 45 43 41 37 36 34 32 32 32 29 29 28 27 26 2005 2007 2009 2011 2014 2015 2018 Agenda Item 6 Needs to find out what people want Too remote and impersonal Can influence decisions Needs to be more open and honest Page 61 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Page 62 Enforcement 70% 27% 3% Fly-tipping of rubbish Very important 64% 34% Anti-social behaviour 52% 41% 6% Benefit fraud tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ Dirty or unsafe restaurants and 50% 43% 6% cafes Fairly important 49% 43% 7% Noise nuisance 49% 44% 7% Non-payment of council tax Building that’s happened without 45% Not very important 46% 7% planning approval Health and safety violations by 44% 51% 4% businesses Non-compliance with building 41% 52% 6% regulations Not important at all Alcohol sales where licencing 39% 52% 8% conditions aren’t met Taxis or private hire vehicles that 38% 53% 8% don’t meet certain standards 37% 54% 8% Non-payment of business rates Don't know Illegal parking in council car 30% 51% 17% parks Street traders that aren’t following 21% 61% 16% the rules Agenda Item 6

Satisfaction of service users 85 82 82 81 77 75 74 71 67 65 64 % service users 60 56 55 ENVIRONMENTAL WASTE AND RECYCLING COMMUNITY SAFETY STREET CLEANING ARTS AND CULTURAL BENEFITS CAR PARKS LICENSING SPORT AND LEISURE HOUSING PLANNING GRANTS PUBLIC TOILETS BUSINESS SUPPORT PROTECTION Agenda Item 6 2005 2007 2009 2011 2014 2015 2018 Page 63 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Importance of key services 2009 2011 2014 2015 2018 1 1 1 1 1 2 2 2 2 2 Rank 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 Agenda Item 6 Sport and leisure Environmental protection Street cleaning Waste and recycling Community safety Planning Page 64 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Importance versus service user satisfaction Agenda Item 6 Page 65 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Page 66 Residents’ priorities 64% 35% Activities for young people Make sure facilities exist on new 55% 44% housing developments Do more Keep residents informed about 44% 56% services, activities and spending Support local business and the 41% 58% tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk creation of vibrant market towns 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ 40% 57% Tackle crime and fear of crime 3% Do the same 40% 60% Sport and recreation facilities for all Keep streets and public spaces 40% 60% clean and attractive 39% 61% Consult with residents Do less 37% 61% Protect the character of the area Enforcement against litter, 35% 64% fly tipping, graffiti 33% 51% 14% Get housing built Don't do at all Minimise the council’s impact on 32% 67% climate change 32% 66% Reduce the council’s energy usage 27% 71% Provide public toilets Don't know 24% 75% Arts and cultural facilities 24% 75% Make the district attractive to visitors Grants to the voluntary and 20% 77% community sector Agenda Item 6

Local area 99 98 98 91 84 84 82 78 77 70 % respondents 31 29 25 24 24 Agenda Item 6 2009 2011 2014 2015 2018 Feel safe during day Feel safe during night A place where people from diferent backgrounds get on Volunteered in last 12 months Page 67 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Recycling Agenda Item 6 2015 20% 78% Page 68 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Views on access to jobs • Almost two-thirds (64%) of residents agreed that there are a good range of job opportunities in South Oxfordshire. 25 to 34 65+ 73% 47% Agenda Item 6 Page 69 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Views on housing • Just over half (52%) of residents agreed that they can buy or rent housing that meets their needs in South Oxfordshire. • Around one-fifth (21%) disagreed; most commonly citing housing is too expensive Agenda Item 6 Page 70 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ

Views on Didcot • Over six out of ten (63%) agreed that Didcot is improving for the better. • Most of the remainder (34%) neither agreed or disagreed. Agenda Item 6 Page 71 tel. 0121 604 4664 | david.chong-ping@melresearch.co.uk | www.melresearch.co.uk 2 nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham. B7 4AZ