Unified Communications from West
We Connect. We Deliver. • Transforming the way your business works & improving its performance • Delivering world-class service • Uniting and deploying business technologies via a scalable on- demand, cloud-based communications platform • Leveraging communication tools in a way that outmoded traditional telephone carriers cannot
Who We Are West Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to the enterprise. 4
Trends in Unified Communications What reasons would you use to consider a hosted, cloud, or public cloud service for your firm’s unified communications? 49% To reduce capital outlay for hardware, software 75% 47% To simplify our IT network and management. 42% To provide more flexibility for our business and IT of Companies report an increase in employee productivity through the 35% To get better performance, improved service use of mobile applications. 33% To focus IT teams on core competencies for our business Forrester Research 31% To avoid or reduce IT network/telecom headcount 62% 28% To speed up migration to an all-IP network 27% To mitigate the risks of technology changes of CIOs say improved employee collaboration is a top business driver for UC. 25% To access specialized skills and expertise 2014 State of Unified Communications, Information Week The Changing IT Landscape 96% • Continued Tight IT Budgets • Rapid Up/Downscaling of companies said UC essentially met or • Demand for Increased Responsiveness • IT Provides More Strategic 96% exceeded their ROI expectations. Direction • BYOD & Shadow IT – Consumerization From Information Week, State of UC 2014 .
What We Stand For Enabling enterprises to make the migration to IP-based Unified Communications as their business needs dictate Delivering a complete UC solution and integrating it into an organization’s business processes and applications for a truly transformational experience Committed to innovation in enterprise-class unified communications. Giving the enterprise access to technology that they lack the skills or resources to deploy themselves A thought-leader in design, configuration management and support of next-generation application aware networks A global service provider with a true “cloud” infrastructure for the delivery of enterprise-class, mission critical, communications applications and services 6
Printer LAN WAN Computer Firewall Enterprise Internet Computing Platform
Maxxis Application-Aware Network A completely new approach to advanced network design, configuration, management & support • Allows multiple carrier transport infrastructures to act as a single network solution • Unified routing tables, universal QoS capabilities, MPLS, dial tone coverage nationwide and into international markets • Complete visibility all while operating under a single network architecture • Delivering a consistent set of cloud-based enterprise communications applications & services 8
Maxxis. A Fully Managed Network… Not Simply Managed Routers Carriers Maxxis No LAN-based dynamic routing Dynamic routing on LAN and WAN No customer access Full customer access to router with TACACS mgt Feature rich IOS options Routers have single, carrier-defined IOS Multi-tier call center structure with low-level agents, off-shore VS Personalized support from Cisco-certified teams support Robust Disaster Recovery tools & infrastructure No HSRP or carrier fail-over configuration Flexible maintenance windows No BGP or BFD on the WAN side Customizable QoS tagging Limited QoS configuration options Proactive monitoring, detection & resolution Reactive management, if circuit is down 9
Enterprise Network Management Monitor your servers, routers, WAN circuit infrastructure & facility environmental conditions • Bandwidth management • Receive network alerts • Monitor and analyze real-time network performance statistics • Netflow traffic analysis • VoIP monitoring • IP address management • View usage graphically Informed Insight = In Your Control 10
MaxxSecure Unified Threat Management Comprehensive protection against network intrusions, spam, viruses, phishing, spoofing & more Best-of-Breed Network Security • No hardware set up and maintenance • Redundant and geographically diverse Location 1 infrastructure • Eliminates single points of failure • Monitored and managed 24 x 7 Maxxis Public Internet • Centralized web interface • Powerful reporting engine Location 2 Redundant & Geographically Diverse Network Security Infrastructure Comprehensive Solution Secures Your Network 11
Voice Solutions Delivered 3 Ways Fully Managed IP To the Desktop VoiceMaxx Delivers For customers who need an Real-time call monitoring & call end-to-end solution detail reporting Virtual DIDs at any location SIP Trunking For customers with an 4 to 6 digit dialing end-to-end existing onsite IP PBX across the enterprise with unlimited local and on-net calling Call recording & retrieval TDM Emulation For customers with a Customer-defined disaster legacy PBX recovery and business continuity
VoiceMaxx CE Desk Unlimited scale of users with burstable Mobile Phone calling capacity IP Softphone Service packages aligned to user needs Cisco Integration SaaS Applications Voice Mailbox Call recording and reporting Uniform user experience across devices and locations Collaboration tools provide more effective Unified Local & and efficient communication Messaging Web Portal LD Bring your own device with Jabber More than Cisco HCS, it’s VoiceMaxx CE.
Cloud Contact Center West’s Key Differentiators Cloud Contact Cloud Center Recording • Platform Choice • Tiered Pricing Multi- Contact channel • Deploy Rapidly recording outbound • Self-Service Options • Flexible • High Scalability Multi- Quality Workforce channel monitoring management inbound Customer Compliance Telesales Finance Back Office Care Quality
UCaaS Architecture Resilient Customer-centric Hybrid IT friendly Modular Connected 15
Network Operations and Support Comprehensive Management Supporting Your Team Enhancing Your IT Team Continuous Monitoring for: A state-of-the-art facility delivering unrivaled customer • Real-time call quality support - Tier 1 to Advanced Infrastructure • Circuit outages Engineering - on all Network, Voice and SaaS • Network anomalies solutions: • BGP routing tables • Staffed 24/7/365 with Cisco-Certified engineers • Advanced deep-packet-level analysis • Direct extension of your IT staff Certifications Include:
We Connect. We Deliver. | Unified Communications & Conferencing Services Industry Leadership Gartner Magic Quadrant for UCaaS, Worldwide: Our Consistent Leadership • This report is the benchmark for ranking UC companies based on stringent criteria: Vision & Ability to Execute • West positioned in the Leader’s Quadrant 5 years in a row • West is the only provider in the Leader Quadrant focused on the enterprise, not SMB
Cisco Expertise – Foundation for Success West’s proven ability to deliver Cisco -based solutions : #1 Collaboration Cloud Partner (Americas) 2016 #1 Commercial HCS provider (US) 2016 #1 CCA-SP provider (global) 2016 #1 WebEx reseller (global) 2016 18
Maxxis Application Ecosystem Maxxis Application- Aware Network Superior performance for critical cloud-based applications 19
We Connect. We Deliver. | Unified Communications & Conferencing Services Next Steps Deep Dive Conversation with a Solution Design Engineer Equipment and Bandwidth Analysis Preparation for presentation to your team
Appendix • West UC Clients • VoiceMaxx CE Seat Types 21
West Unified Communications Customers
VoiceMaxx CE Service Packages • Virtual DID • DID & Dial tone • DID & Dial T one • Voicemail & speech to • Support 1 device 3 text • Voicemail • Jabber (Desktop) • DirecFax • Dial tone • Optional Add-on Jabber • One to One Video for Messaging & • Single Number Reach Presence • Audio Conferencing • Audio conferencing • Call Recording • Support Multiple Devices • Support 1 device Limited User Standard Premium Package User Package User Package 23
• Thank you. 24
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