Tie r ight q uettionnai r e , to the r ight p e r son , at the r ight time . contact@myfeelback.com www.myfeelback.com +33 5 62 80 44 27
The challenges of customer knowledge You need up-to-date client databases. Your update operations are expensive, one-o ff and uniform. H o w to kee p you r custome r data continuously u p- to - date ? This costs require you to focus solely on contact information acquisition. But your clients’ expectations and needs are at the heart of your business! H o w to collect high comme r cial v alue custome r in f o r mation ?
Targeted surveys using your client data + = B eha v iou r al T a r geted CRM data su rv ey ü Questions adapted to the Client ID Geolocation customer Contact information Device ü Response rate: + 52% Purchase history Browsing Loyalty Temporality ü Collect unprecedented declarative data
An automated service, piloted by your teams. Cr eate T a r get Analyse ü ü ü Graphical customization Target selection Custom report creation ü ü ü Question con fi guration Scenario de fi nition CRM data updating ü ü ü Client data importation Multi-channel di ff usion Scheduled noti fi cations & actions
Cr eate C om p lete detign customi{ation Add your logo and your colors to adapt the questionnaire to your image. You can also add custom themes. Q uettion confjgu r ation Choose the question types you need between: free- fi eld, choice-questions, smiley or star rating scales, Net Promoter Score, follow-up and skip logic questions. Con fi gure each question intuitively. Automatic t r anslation Your questionnaire can be automatically translated into the languages of your choice. The questionnaire will simply come up in the language detected in the browser settings. I nteg r ated t r acking tool Tag Trackers allow you to follow the performance of each support/media used to deploy your questionnaire. Add groups and they will automatically become new segments in the analysis tool.
Cr eate - S im p ly & I ntuiti v ely ‘’MyFeelBack’s simplicity allowed us to collect highly quali fi ed feedback from our community in a very short time-span. ’’ Tiie rr y M e rq uiol CEO CEO W i SEED SEED ‘’We were both seduced and satis fi ed by MyFeelBack’s great simplicty’’ K a r ine F lo r en{a M a r keting di r ecto r B ausch +L om b
T a r get T a r get defjnition Use your current client knowledge to dynamically de fi ne your target audience. Choose, for example, a client pro fi le or purchase history to adapt the questions in real time. S cena r io confjgu r ation Choose the behavioural data that will determine the display of your questionnaire: browsing, geolocation, device. De fi ne actions to be triggered following responses given � by the participant. S ma r t p hone , ta b let and PC com p ati b le q uettionnai r et Our questionnaires are created with Responsive Design so they dynamically adapt to the display of every device with no technical intervention. I nteg r ated multichannel de p loyment Post your multichannel questionnaires via email, SMS, embedded call-to-action, Iframe, short URL, QR Code and across all social media.
T a r get – Tie gua r antee o f a r ele v ant st r ategy ‘’Using MyFeelBack has allowed us to optimize our multichannel prospect acquisition actions’’ Ér ic V i b e r t E-b E-b usinets usinets di di r ecto ecto r Tieteit Tieteit – – Ake Ake r ys ys Gr Gr ou ou p ‘’Geolocating our respondants allowed us to identify new strategic issues for the newspaper. The results brought us to consider new communication strategies.’’ A z ili{ de V ey r inat D i r ecto ecto r L L a Tr Tr i b une une
Analyse R eal time analysit The collected data is analyzed in real time. Log in to your account and consult your charts and barometers to visualize answer trends. Discover your performances by media, city and country. C ustom r e p o r t b uilde r Create dynamic reports by selecting and crossing all the data collected by your questionnaire: question, device, geolocation, client data, Tag Tracker, it will auto- update after each new feedback. .PDF r e p o r t ey p o r t and emailing Download your report in PDF format. Set up a trigger for it to be sent by email in order to share your performances with your co-workers. C lient data b ate CRM en r ichment Connect your CRM database to MyFeelBack via APi to enrich it in real-time with the answers. Automatically build your base with original declarative data.
Analyse – CRM en r ichment & p e rf o r mance monito r ing ‘’Thanks to MyFeelBack, straight after the event we could print a complete report on the participants perceptions and areas to improve upon.’’ D idie r K at{enmaye r I ndust ndust r ial ial Affai Affai r s D i r ecto ecto r , , Ai Ai rb rb us us Op Op e r ation ation S S A S ‘’MyFeelBack allowed us to easily and quickly analyze the evolution of our community’s desires. We were able to enrich our client databases and optimize their segmentations.’’ O li v ie r de Tr émaudan CEO V CEO V ente ente -D -D u -D -D ia ia b le le . com com
Why choose us ? S a v e money w ith a uni q ue solution Conception Collection & Analysis Traceability $ $ - Poll center $ - X Survey software X X X C om p lete co v e r age o f you r data ac q uitition needs ü Dynamic customer database enrichment ü Multichannel lead and prospect acquisition ü Surveys, polls and interaction device
They trust us , what about you? Ov e r 50 key accounts 25 000 users of our services worldwide 1,2 million client feedbacks analyzed Ov e r 10 pr i{et awarding our technology
Join the companies who know their clients .
Contact us! contact@myfeelback.com Tel : +33 (0)5 62 80 44 27 www.myfeelback.com And don ’ t f o r get to f ollo w us on : /MyFeelBack /+MyFeelBack /MyFeelBack /MyFeelBack /MyFeelBack
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