Thursday November 7, 2019 Royal Hotel Calgary 1
Larissa: Welcome everyone, I’m Larissa Hughes, Manager with the Primary Health Care Team Carol: and I am Carol Cullingham, Evaluation Manager. We are very pleased to be your emcees for this morning’s event. Larissa: We begin our event today by acknowledging that here in Calgary we are on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Siksika (Seek-see-kah), the Piikuni (Pee-kah-nee), the Kainai (k- ai-nah) the Tsuut’ina (Soot-tenna), and the Stoney Nakoda First Nations, including Chiniki (Chin-ick-ee), Bearspaw, and Wesley First Nations. Calgary is also home to Métis Nation of Alberta, Region III and we wish to 2
acknowledge and welcome Indigenous and Métis visitors to Calgary. In the end we are all Treaty people and reconciliation is the hope for the future. 2
Carol: And now for this morning’s agenda, I hope you all had a chance to enjoy a bit of breakfast this morning and you may have also noticed that we are not in the basement of the PLC! This is due to staff feedback and ideas from our spring All Employee Meeting, and we hope you enjoy this new setting and the opportunity to network with colleagues. Larissa: We have a very exciting slate of events this morning, so without further adieu, I would like to invite Mosaic PCN’s Executive Director, Nicole Gleeson to the stage to deliver this morning’s welcome on behalf of the Executive Leadership Team. 3
Nicole: Thank you Carol and Larissa for leading us through this morning. We are delighted to have you as part of our Operational Leadership Team at Mosaic. We were all last together in April, and as I look out at this wonderful group, it gives me so much joy to see how we continue to evolve and grow at Mosaic, based the commitment and collaboration from everyone here in this room. It is also safe to say that our event today looks very different from April. As Carol said, based on your feedback, we moved out of the PLC basement in order to ensure every individual has a comfy seat for this event, and an inspiring setting in which to learn about where we are heading. We have also earmarked 30 minutes at the end of today’s event to give you time to chat with colleagues that you may not often see and visit the booths at the front and we hope you all take 4
advantage of this time. This is also the first time in many years that we have held two All Employee Meetings, and our commitment to you is that you will continue to see these events refined and evolve to meet your needs. Our April event was and will continue to be very much focused on “the business” – our strategic goals, financial realities, and the commitments to our founder, our Board our Members, and the public. Our November event, as is the case today, is truly focused on YOU. The people whose commitment to Mosaic is truly delivering Better Health for All. While we don’t have a question and answer session scheduled, I can say on behalf of ELT that we look forward to chatting with you later on this morning during the mix and mingle time at the end of the event. As you saw in the agenda, we’ve also brought in two of our major partners in employee wellness: Homewood Health and GoodLife Fitness, to speak about the benefits that each and every one of you have today. This builds on Rachel’s personal story in April about her use of our benefit plans, and the many staff who reached out to her to learn more after that event. We are also joined today by Michelle Bogdan and Erik Carlson from Health Sciences Association of Alberta (HSAA). As you know, we are currently in the collective bargaining process, and are pleased with the positive relationship that has been established with HSAA. Michelle and Erik will speak shortly and welcome your questions at their booth during the Mix & Mingle portion at the end of the agenda. Last but certainly not least, I would like to recognize the other members of the Executive Leadership Team (or ELT), who I am speaking on behalf of today. 4
Nicole: With the balance of time I have this morning, I want to take just a few minutes to Celebrate Success , starting first with the recognition of TWO Mosaic Programs celebrating their five year anniversaries: First – congratulations to our Pain Management Clinic whose operations began in January of 2014. The team-based approach to care supports patients living with chronic back pain and helps them learn self-management techniques. The PMC team remains committed to providing evidence-informed care and the program continues to evolve! If I could invite the Pain Management Clinic team to stand please. Huge thanks to the team and congratulations on this wonderful milestone! Our second five year anniversary is the Hearth Health Program. While the collaboration between MPCN and Total Cardiology began in 2011, Heart Health 5
Program officially launched in June of 2014. This medically supervised exercise program supports patients with cardiovascular risk factors who are ready to exercise. Heart Health Program has been through many changes throughout the years, including changing locations, adding new multidisciplinary team members, and continuously improving clinical operations. If I could invite the Heart Health Program Team to stand please. Happy Anniversary Heart Health Program team! 5
Nicole: To share a bit more operational history, as some of you know Mosaic PCN officially launched September 1 st , 2008, and operations began in 2009. It is incredibly exciting for me to congratulate these four clinical programs on their 10 Year Milestones: Childhood Obesity Services, which is now our Pediatric Dietitian Services and Pediatric Lifestyle program and operations out of the Ronald McDonald Care Mobile. Women’s Health which has grown to have multiple streams of care during low risk maternity. Mental Health beginning with behavioural health consultants, psychologists, and 6
social workers and going through many iterations of scope and services including the introduction of our classes and workshops. Chronic Disease Management Nursing, now our primary care nursing, including foot care and our diabetes optimization team. I invite all employees who are part of these programs today to stand and be recognized. 6
Nicole: Now I know first hand that all the clinical teams are delivering first rate care every day, day in and day out, however we also have some large successes on the business side of things that I want to celebrate. I know the fortune cookie text is pretty small, but it says “A plan you have been working on for a long time is beginning to take shape” and that is truly how I feel about these recent achievements, all of which are anchored in our 2019-2021 Organizational Priorities which were recently shared in the Mosaic Monitor and we have copies on each of your tables as well. Let me start with the head office amalgamation project. The funding for this initiative was approved in a Business Plan Amendment in 2018, and we started actively looking for a new space to centralize our Merchant Law, CSO, and some of our Sunridge employees. We had a great team working on this project from the side 7
of their desk and I invite this group to please stand. The project team worked hard to engage staff in decision making for the new space, and it is very exciting to say that they have brought this project home on time and on budget. I know many of us are already enjoying the co-location with our colleagues and reduced time and cost on travel between multiple sites. Thank you to the team for your great work on this initiative and setting some best practice and learning for us to take forward into our next space project for the Refugee Clinic. This year was also the first time that we dedicated budget to team building activities. From bowling to nature walks and plant potting, teams were able to enjoy creative and fun time outside of the office, and I know that this informal relationship building is every bit as important to our success as daily tasks and formal meetings. And Technology! Where do I start? There are so many exciting tech initiatives going on at Mosaic including our new Learning Management System, which is now live and the project team will be holding drop-in sessions at every location during the next two weeks in order to answer your questions and help you with navigating the system in order to complete your mandatory learning related to occupational health and safety. Now that this tool is in place, we will continue to build out learning curriculum for staff aligned with our core and technical competencies. Stay tuned for these new and exciting course offerings in the coming months. Last but certainly not least, our Human Resources team! I am pleased to introduce Bianca Boivin as our Human Resources Manager and Kelsey Minor as our HR Coordinator joining the ship that Eri Fujio has been running for the past five years. I think it is important for all staff to know our HR team and thank you Eri for your ongoing hard work and dedication and welcome Bianca and Kelsey to the team. I am looking forward to the new initiatives you are working on in relation to Employee 7
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