Leadership: The Key People Skills to Develop a Winning Team Jamie Johns CEO. Sky Accountants
What is a business ? Essentially made up of people. People are your greatest Asset. Your Greatest challenge. Need Great Leadership.
People Need Leadership What are the Key Leadership Skills a Good Leader Needs? 1. Performance Agreements & Delegation 2. Look and don’t listen 3. Deep and Narrow Teams 4. No-By Pass Policy 5. Meeting Routine 6. Employee NPS 7. No Triangles 8. Situational Leadership
Leadership Is Is Buil ilding Up People.
Performance Agreements & Delegation 1. Desired Results: Outlines the desired results , not methods. They identify “what” is to be done and “when”.
Performance Agreements & Delegation 2. Guidelines: Guidelines specify the parameters & policies within which results are to be accomplished.
Performance Agreements & Delegation 3. Resources: Resources identify the human, financial, technical or organisational support available to help accomplish the result.
Performance Agreements & Delegation 4. Accountability: Sets up the standards of performance and time of evaluation.
Performance Agreements & Delegation 5. Consequences: Specify good and bad, natural and logic, what does and will happen as a result of the evaluation.
Look & Don’t Listen Never Make Assumptions Ever: Look and Don't Listen means: Most confusion caused by emails as they lack context, tone of voice and body language. Triangles – “he said, she said……….” Unhappy employees spreading gossip Solution: Go to the source and seek the facts. Client Manager
Deep and Narrow Teams Expanding from three to four staff grows the team only by 33%. Yet Direct Line Reporting: complexity increases 300% and this grows exponentially ! Client Manager Most important questions filtered. Leverage of time. Senior Leverage of cost. Accountants Delegation is growth Frees up Client Managers time Graduate Accountant
No By-pass Policy Ensures Those With Authority are Accountable: Accountant CEO or Partner Accountant Client Manager Clients Accountant CEO allowed to ask questions, but never instruct. Instruct via the manager.
“Routine sets you free!” Meetings …priorities, metrics and meeting rhythm – lead to greater freedom, more money, and more time. Meeting Routine and Rhythm: The Daily Huddle: The Monthly Office Wide: The Monthly Board Meeting: The Weekly Tactical: Every team member Everyone CEO, Partners and Mentor CEO & Managers 10 minutes 1 hour 2 - 3 hours 1 hour 3 Questions: Agenda : Agenda : Agenda : What jobs do you have? Office matters Financial metrics Actual Fees to Budget What is your top priority? Marketing metrics Workflow planning What are you stuck on ? Strategic Matters Update CRM (Leads) Issues from Weekly Tactical NPS Clients (Client Heartbeat) NPS Team (TinyPulse) Rolling activities
Employee Net Promoter Score
Employee Happiness Is Important – Measure it!
No-Triangles Policy Lead from where YOU are. 1. Why 2. How 3. When
Situational Leadership: When Does The Leader Get Involved? Ask Yourself Two Questions: 1. How many people does this Impact? 2. Does this Impact our values? Guidelines: Don’t let the issue build up Deal with the facts Ask around - look and don’t listen Use the Matrix below to help determine your response Preventative Measures – Is a policy or procedure needed?
Need More Support ? Jamie@wi z ementoring.com
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