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The Blue Team Presents: Final Case Analysis of Volkswagen Alicia Ludwig Justin Kormelink Kristie Harris Albert Royal Tanya Roberts About Volk lkswagen The Peoples Car Established in 1937 as Adolf Hitler's desire to allow


  1. The Blue Team Presents: Final Case Analysis of Volkswagen Alicia Ludwig Justin Kormelink Kristie Harris Albert Royal Tanya Roberts

  2. About Volk lkswagen “The People’s Car” • Established in 1937 as Adolf Hitler's desire to allow Germans to access the same types of vehicles offered to Americans • Entered the US in 1949 • Record breaking production during the 50’s of the Beetle • Record sales in 2010 • Impressive Global Marketshare at 11.4%

  3. About Volk lkswagen The year of 2015 - In the beginning… • 500,000 employees worldwide • The largest organization of their industry • Remarkable Public Brand • Strong objectives in play to continue upward growth

  4. And they would have gotten away with it too if f it weren’t for these meddling scientist! Photo courtesy of West Virginia University — WVU researchers (left to right) Hemanth Kappana, Marc Besch, Arvind Thiruvengadam, Greg Thompson and Dan Carder say they were just doing their jobs when they uncovered wrongdoing by Volkswagen.

  5. The Is Issue And the crisis begins… • Scandal uncovered by West Virginia University and the discovery of the “defeat device” • Biggest crisis in the brand’s history – crumbled their leadership team • Customer distrust, disappointment and concerns that had not been discovered left VW picking up pieces to their once remarkable brand and public image

  6. During the fi first year of f the scandal… Volkswagen’s communication, leadership and financial sustainability

  7. Co Communi mmunication cation First came denial A year later Docile dialog

  8. Le Leadership adership Ownership of Responsibility Out with the old In with the new

  9. Fi Financial nancial Financial Results Civil Penalties Fines Claims and Settlements

  10. s OT Weaknesses Strengths • Public image • Diverse portfolio • Low US Market Share • China/Europe • Recall rate • TOGETHER – 2025 Strategy • Lack of electric experience Threats Opportunities • Culture change • Fines/Recalls • Shift to electric • More established brands in • Rising fuel costs electric

  11. Find Findings ings & & Re Recom commendat mendations ions • Emissions scandal announced and vehicles recalled • CEO resigns • 2 yrs with remarkable losses • Reputation slowly recovering • Focus on the environment and electric cars • VW should have admitted the problem soone r

  12. Co Conclusion nclusion • Highly recommended and reputably company • Produced high preforming, stylish and affordable • More profitable in China and Europe • Know for problems to environment with emission • Future focus of electric cars to help the environment • Sales decreased with large losses in 2015 & 2016

  13. References Boison, Rachel A. "A Social Media Case Study Incorporating Benoit's Image Restoration Theory In Crisis Management." Cardinal Scholar BSU . Cardinal Scholar, May 2016. Web. 10 Apr. 2017. Boston, William. "Daimler Accelerates Push into Electric Cars as it Teams Up with ChargePoint." The Wall Street Journal. 2 March 2017. N.p. Web. 15 March 2017 Boston, William. "New Discovery Broadens Volkswagen Emissions-Cheating Crisis." The Wall Street Journal. 6 Nov 2016. N.p. Web. 15 March 2017 Boston, William. "Volkswagen Imposes Cap on Executive Pay." The Wall Street Journal. 24 Feb 2017. N.p. Web. 15 March 2017. Boston, William. "Volkswagen Outlines Plan to Boost Profit, Push Into Electric Cars." 22 November 2016. N.p. Web. 20 March 2016. Chappel, Bill. "11 Million Cars Worldwide Have Emissions 'Defeat Device,' Volkswagen Says." NPR. 22 September 2015. Web. 25 February 2017. Glazer, Bob. "The Biggest Lesson from Volkswagen: Culture Dictates Behavior." Entrepreneur.com . 8 January 2016. N.p. Web. 24 March 2017. Glinton, Sohari. "How a Little Lab in West Virginia Caught Volkswagen's Big Cheat." NPR. 24 September 2015. N.p. Web. 20 March 2017. "Harris Interactive." Wikipedia. Wikimedia Foundation, 26 Mar. 2017. Web. 03 Apr. 2017. Poll, The Harris. "Harris Poll: Corporate Reputation Politically Polarized as Companies Wrestle With Taking a Stand for Their Values." PR Newswire: News Distribution, Targeting and Monitoring. PRN, 09 Feb. 2017. Web. 03 Apr. 2017. Kennedy, Jessica and Cameron Aderson. "Why Powerful People Fail to Stop Bad Behavior by Their Underlings. NBR. 26 March 2017. N.p. Web. 2 April 2017. MarketLine. (2015, April 2). Company profile: Volkswagen AG. Retrieved online: http://web.b.ebscohost.com.proxy.bsu.edu/ehost/pdfviewer/pdfviewer?sid= 3203bfc7-0158-4252- a43d-37f9a332fed8%40sessionmgr111&vid=54&hid=105. MarketWatch: Financial Services. (2011). Aviva's use of Twitter shows the present and future of social media. Retrieved from DataMonitor.com: http://www.datamonitor.com/store/News/avivas_use_of_twitter_shows_ the_present_and_future_of_social_media%3Fproductid%3D8DE694AF-598E-481D- 8B3B- EA2B0A5F6113&hl=en&gl=us&strip=0&vwsrc=1 Roberts, Adrienne. "Volkswagen Buybacks Fill Showrooms; Trick is Getting Owners to Stay." The Wall Street Journal. 22 February 2017. Web. 15 March 2017. Staff, Cars.com. "VW Diesel Crisis: Timeline of Events." Cars.com. Cars.com, 11 Jan. 2016. Web. 02 Apr. 2017. <https://www.cars.com/articles/vw-diesel-crisis-timeline- of-events-1420681251993/>. Vella, M., Geler, B., & Luckerson, V. (2015, October 5). A diesel deception at VW shows new curves ahead for carmakers. Time, 186 (13), pp. 9-11.

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