Taking Our Safety Culture to the Next Level Vern Porter VP T&D - PowerPoint PPT Presentation

Taking Our Safety Culture to the Next Level Vern Porter VP T&D Engineering & Construction and Chief Safety Officer

The Culture We Want Openness, Trust, Learning, and Accountability

Gaps • Fear and Distrust • Uncertainty • Inconsistency

Personal Accountability Misperception: Accountability = Discipline or punishment Accountability = Own our actions and take responsibility to improve or change

Behavior Related Safety Risks Repetitive Human Human Error and Uncontrollable Error or At-Risk Reckless Behavior Safety Risk At-Risk Behavior Behavior

Uncontrollable Safety Risk Uncontrollable Safety Risk Employee had no role in the safety issue that occurred.

Uncontrollable Safety Risks What should the employee expect from their leader Uncontrollable and company? Safety Risk • Checked on, supported • Thanked for reporting • Reassurance • Education on next steps – will there be an Employee had no incident review, and if so, what to expect. role in the safety • Check systems issue that occurred. What should the company expect of the employee? • Report it

Human Errors and At-Risk Behaviors Human Error or At-Risk Behavior What should the employee expect from their leader and the company? • Checked, supported • Thanked for reporting • Reassurance Human Error is something that has been • Educated on next steps – will there be an done that was “not intended by the incident review, and if so, what to expect person who did it;” It’s not a conscious • Coached decision to depart from expected o Discuss lessons learned behavior. o Discuss behaviors What should the company expect of the employee? At-Risk Behavior is when an individual o Discussion about risk saw the risk and made the choice to do • Personal Accountability: Report it, own our o Align on expectations it anyway because the individual actions and take responsibility to improve or reasonably believed the risk was change insignificant or justified; Assumed success probable.

Response to Repeat Behaviors Repetitive Human Error or Repetitive What Can Be Expected? At-Risk Behavior • Checked on • Listened to, understood, supported • Have my performance managed - Improvement Plan - Formal Discipline • Thanked for reporting • Educated on next step of process - Incident review; additional discussion about behavior What’s expected of the employee? • Personal Accountability - Report it, own our actions and take responsibility to improve or change

Recklessness Reckless Behavior Behavioral choice to consciously disregard a rule or established policy or procedure, creating a substantial and unjustifiable risk. Rare, but extremely dangerous

Recklessness What should the employee expect from their leader and the company? Reckless Behavior • Formal Discipline What should the company expect of the employee? • Behavioral choice to consciously Personal Accountability: report it, ownership of disregard a rule or established policy actions and taking responsibility to improve or or procedure, creating a substantial change and unjustifiable risk. What does the company expect of an employee who witnesses a conscious disregard of rules - reckless Rare, but extremely dangerous behavior? • Stop work • Resolve it • If not resolved, report it

Safety Accountability Framework Repetitive Human Uncontrollable Human Error and Error or At-Risk Reckless Behavior Safety Risk At-Risk Behavior Behavior I expect to be: I expect to be: What can be expected? What can be expected? • Checked on • Checked on • Checked on • Checked on • Listened to, understood, • Listened to, understood, • Listened to, understood, • Listened to, understood supported, reassured supported, reassured supported • Coached • Coached • Thanked for reporting • Have my performance • Thanked for reporting • Educated on next step of - Discuss behaviors • Educated on next step of managed: z process - Discuss lessons learned process - Improvement Plan - Incident review - Discussion about risk - Incident review - Formal Discipline - Align on expectations • Thanked for reporting • Formal Discipline • Thanked for reporting • Educated on next step of • Educated on next step of process process - Incident review - Incident review What’s expected of the employee? In all cases the company expects the employee to report it, to take ownership of actions and take responsibility to improve or change.

The Culture We Want Openness, Trust, Learning, and Accountability