Strategic Plan Strategic Plan Click to edit Master title style Update on Plan Process and Final Draft Core Values Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE Nathan Landau Long Range Planning January 31, 2018 1/26/2018 1 1
Agenda Agenda Click to edit Master title style Plan Purpose Review of Core Values Peer Agency Strategic Plans Click to edit Master text styles Structure CLICK TO EDIT MASTER TITLE STYLE Timelines Next Steps 1/26/2018 2 2
Purpose of Strategic Plan Click to edit Master title style The purpose of the Strategic Plan is to describe the current position of AC Transit within the East Bay/Bay Area transportation system, and define key goals, objectives, initiatives and issues for the District for the next 5-10 years. The Plan will Click to edit Master text styles state the overall direction for the District. CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 3 3
Agenda Core Values Click to edit Master title style • Service Structure • Customer Experience • Environmental Sustainability • Equity • Financial Soundness Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 4 4
Agenda Core Values (cont’d) Click to edit Master title style • Innovation • Public Engagement and Partnerships • Safety • System Performance • Workforce Development Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 5 5
Service Structure Click to edit Master title style AC Transit should have a sound service structure that enables efficient, effective and equitable deployment of resources. The service structure should be frequently reviewed to ensure that it meets current needs. The structure should be based on conscious decisions about the District’s service model--one possibility would be a ridership-coverage split in service emphasis. The structure should provide flexibility to direct resources to rider groups (e.g. car-less households) with the Click to edit Master text styles greatest needs and support car-free urban living in the Inner East Bay. CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 6 6
Customer Experience Click to edit Master title style Improving the customer experience should be at the center of AC Transit’s mission. The experience of riding an AC Transit bus should be safe, reliable, fast, clean and pleasant. There should be quick acknowledgement of complaints and comments, and quick response to them. These aspects of the AC Transit’s service should be clearly communicated to the riders, stakeholders, partners and the public. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 7 7
Environmental Sustainability Click to edit Master title style Ensure that AC Transit uses technologies, procedures and practices that reduce the environmental impact of District operations, maintenance and administration. Create a culture of environmental stewardship. Establish targets for sustainability throughout the District and assist with reaching regional, state and federal carbon reduction targets for transportation . Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 8 8
Equity Click to edit Master title style Transportation reflects the inequality in the society at large. Public transit can help create a more equitable transportation system by providing mobility to people with special transportation challenges, such as low incomes, limited English Proficiency, or for persons with disabilities. AC Transit, has a special responsibility to ensure that all receive equitable access to transportation. Equity should be a key factor in all Click to edit Master text styles decision making. Under Title VI of the Civil Rights Act, the federal policy on Environmental Justice, and the Americans with Disabilities Act, we constantly CLICK TO EDIT MASTER TITLE STYLE review, plan and design our facilities and services to be equitable for all users. 1/26/2018 9 9
Financial Soundness Click to edit Master title style Ensure that the District has the financial ability to continue to operate service over the long term. This value is the central pillar that enables other core values and goals to be realized. Ensure that the District has diverse sources of funding that are resilient to economic fluctuations. Ensure that the District meets the highest standards of financial management in all departments and in all spheres of activity. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 10 10
Innovation Click to edit Master title style AC Transit should be willing to adopt new technologies, procedures and practices to improve efficiency and effectiveness. AC Transit should work to develop partnerships with individuals and groups that will advance core values. The agency should be open to learn from industry experience - from best management practices to vehicle technology to systems and infrastructure. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 11 11
Click to edit Master title style Public Engagement and Strategic Partnerships AC Transit’s viability as a public agency is based on support from the public, our stakeholders and partners. We are supported by the public on many levels—governed by a publicly elected Board of Directors, principally funded from public taxes and fees, and transporting the public. As such, the District should continually use a variety of formats and forums to engage with partners, stakeholders and the public at large – to inform people about our services, receive feedback from Click to edit Master text styles them, maintain a positive image, form strategic partnerships, seek funding and support other agencies and institutions with similar core CLICK TO EDIT MASTER TITLE STYLE values. 1/26/2018 12 12
Safety Click to edit Master title style A strong safety culture runs through every activity at AC Transit. Moreover, the bus system, integral to life in the East Bay, is built upon safe operation every minute of every day. AC Transit will continue to plan and deliver bus service in ways that promote the health and safety of our employees, our passengers, and the general public. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 13 13
System Performance Click to edit Master title style Reliable bus service on the street is the reason AC Transit exists. The District should operate all scheduled trips, with service that is safe, reliable and fast. The District should intensify its efforts to improve the efficiency of its operations and the effectiveness of resource deployment. This not only includes the level of service provided, but also through roadway infrastructure improvements such as dedicated lanes, improved bus stops and upgraded signals. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 14 14
Workforce Development Click to edit Master title style Develop ways to transfer knowledge and a succession plan at all levels. Need to be more effective at “onboarding.” Strengthen professional development programs and provide career growth opportunities that cultivate the next generation of employees. Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE 1/26/2018 15 15
Peer Agency Strategic Plan Characteristics Click to edit Master title style Agency BART King County San Francisco VTA (Santa Metro MTA Clara County) Character of Statement of values Like a City Summary of a City Employee Strategic Plan General Plan General Plan Handbook Other Planning Interdepartmental work Long range Modal and (e.g. Future Documents programs by strategy plan and Bicycle Plan) documents related to Service subject plans (e.g. (e.g. Bike Plan) Strategic Plan Guidelines Fleet will integrate Management) Strategic Plan Click to edit Master text styles CLICK TO EDIT MASTER TITLE STYLE Is one goal Riding Experience, No apparent Safety listed first Three part Primary? System Performance primary goal by Board (Plan theme: Create, have graphic primacy links to Vision Collaborate and Zero) Lead 1/26/2018 16 16
Peer Agency Strategic Plan Characteristics (cont’d) Click to edit Master title style Agency BART King County San Francisco VTA (Santa Clara Metro MTA County) Includes Key In work programs No, to be Numerous KPIs No, to be in Performance included in tracked but Business Line (e.g. Indicators? follow up not all in the transit) Work documents plan Programs Reporting on Preparing annual Service Monthly board Strategic Plan has performance? report to Board Evaluation committee limited Report meetings, performance Click to edit Master text styles annual report targets CLICK TO EDIT MASTER TITLE STYLE Includes Service No Includes 2025 Includes Goals of fast, Plans or Policies? and 2040 service metrics frequent (15 network maps minute), reliable service 1/26/2018 17 17
Structure of Strategic Plan Click to edit Master title style Plan Guidance Implementation Plan Context Plan Vision Role of AC Statement Goals and Transit (new) Objectives for Action Planning Mission Framework Statement Key Click to edit Master text styles (revised) Performance Existing CLICK TO EDIT MASTER TITLE STYLE Indicators Conditions Core Values (attached) Work Plans 1/26/2018 18 18
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