SMARTERWORKPLACE SOLUTIONS
SmarterWorkplace Solutions Challenges
SMARTERWORKPLACE SOLUTIONS – CHALLENGES As routine work continues to decrease, the way tasks are completed and goals are achieved at the workplace is changing. The digital workplace is becoming the centre of the New Work environment. Ideal performance level measured by tasks and goals 100% de demand d for: wenig Routine creativity Performance Level Routine Work Informationsflut collaboration ständige flexibility IT Revolution Veränderungen speed Überforderung AI Internet Revolution Mobile Revolution Routine Work Ne New Wo w Work k Re Revoluti ution 0% 1980 1990 2000 2010 2018
SMARTERWORKPLACE SOLUTIONS – CHALLENGES Learning Management Customer Operation System Knowledge Systems (HR) (CRM) (ERP/DMS) Solutions and information silos do not solve the problem. Knowledge workers spend 61% of their time searching for information, writing emails and communicating with colleagues.* Intranet / Knowledge Documents / * McKinsey study on the challenges of knowledge workers Base Corporate Knowledge Internet Knowledge
SMARTERWORKPLACE SOLUTIONS – CHALLENGES Challenges Solution Options ESN / Collaboration WHERE CAN I FIND WHAT? HOW? Office 365 / Teams WITH WHAT? WHAT HELPS ME RIGHT NOW? PRACTIVAL CONTENT? Documents FAST! Videos WHO CAN HELP ME? EASY! Instructions PROFIL-ORIENTED! HOW DOES IT WORK? Software / APPS There are hundreds of possible solutions in systems, databases and platforms. The employee's problem is: HOW do I get a solution/result WITH WHAT in the PRACTICAL CONTEXT, QUICKLY, EASILY and based on the WORK PROFILE?
SmarterWorkplace Solutions Solution Basics
SMARTERWORKPLACE SOLUTIONS – MISSION THE MISSION The solutions ensure that people in companies use digital networks in a motivated and high-performance manner to the benefit of the organization and the achievement of their own goals.
SMARTERWORKPLACE SOLUTIONS – GOALS GOALS Employees‘ Performance & Process Support Employees benefit from collaboration & communication Information management is established as part of the work Guided learning in education and training Company success in digitization is ensured
SmarterWorkplace Solutions Solution Components
SMARTERWORKPLACE SOLUTIONS – PRODUCTS Four Office 365 Integrated Solutions and APPs Sm Smarte terAgent In Intelligent Content Smarte Sm terPath th Of Office 365 Wiza zard rds § § Profile-oriented content search Defined motivational and learning paths § Visual display of individual results § Quick introduction to Office 365 § MS-Teams integrated content bot § Motivate and train employees § Integration of different sources § Awareness è Adoption è Application Smarte Sm terTou our Per Performa mance e Suppo upport Sm Smarte terPath th Wo Workplace ce Le Learnin ing § § Combines ESN & LMS functionalities Performance support for new software § § Integrated Workplace Learning Step-by-step online help & learning § § Input leads directly to the result Curated content in learning paths § § Avoid incorrect use Applicable for many different use cases
SMARTERWORKPLACE SOLUTIONS – PRODUCTS SmarterPath Office 365 Wizards Benefit Challenge Solution Office 365 and the digital workplace are With SmarterPathOffice 365 Wizards, Employees learn when and where they not only a change in technology but also in which run pre-configured and fully- want, based on their level of knowledge, the way we work. integrated with Office 365 applications, anonymously, motivated and guided. employees learn the benefits of change, This leads to faster acceptance and use The introduction of new systems costs a lot understand the benefits for their own work, of Office 365 in companies and thus to a of time and money if traditional training is and learn the application. faster ROI. used. Learning without practical relevance does not work. “End-user adoption of new technology is Employees are taken through three levels Avoidance of unnecessary costs for frequently the key roadblock to an in the change process: extensive training, loss of productivity due implementation’s success and also the to inadequate or incorrect use. Awareness è Adoption è Application most critical factor for generating return on Office 365 is quickly and effectively Why? è What is it? è How does it work? investment.” established as an essential workplace solution. Daniel O’Connell, Research Director, Gartner
SMARTERWORKPLACE SOLUTIONS – PRODUCTS SmarterTour Performance Support Benefit Challenge Solution (IT) implementation processes often fail SmarterTour is a step-by-step, hands-on Employees experience a sense of due to demotivated, insecure employees guide that walks the user through the achievement when learning and executing who do not exploit the potential of the application. Since it is not a simulation, new functions. solution. the user immediately has a result: Employees benefit from the optimal mix of real performance support and not just Functions are only used to a fraction and learning and online help. training. often incorrectly. Mistakes are avoided. 50% of what is learned is forgotten after 24 Functions that are not often used can be Employees are trained effectively while hours*. After training new software, repeated and re-run at any time, which using the system and without costly employees spend more than 50% of their makes SmarterTour an online help after re-training. The ROI on implementation - working time searching, trying out and the introduction. especially for new types of collaboration making mistakes. such as MS Teams - is better. *Ebbinghaus forgetting curve
SMARTERWORKPLACE SOLUTIONS – PRODUCTS SmarterPath Workplace Learning Benefit Challenge Solution Due to the decrease of routine work, SmarterPath combines the advantages of Office 365 integrated performance employees must have access to more and Enterprise Social Networks (Office 365) and learning is supported. Information gaps are more information and knowledge on a Learning Management Systems (LMS) in quickly closed. Employees learn from each daily basis. They have no time for memorable, entertaining and practical other in teams. purely structured learning experiences. learning paths that combine multimedia Low administrative and operating costs. content with experts and Office 365 Employees need to be able to learn quickly features. and easily and it needs to be integrated into their work. Traditional learning management systems Learning wizards and paths are quickly Avoids high costs for classical learning with purely formal learning methods only created using surveys, quizzes (forms), management systems, costly preparation increase this pressure through the expert connections, and links to content of training measures and last but not least inflexible way of prescribing knowledge such as STREAM, SWAY, PPTX, DOCX, the loss of time for non-work integrated and learning "top-down." eLearning nuggets, etc. training and learning.
SMARTERWORKPLACE SOLUTIONS – PRODUCTS SmarterAgent Intelligent Content Challenge Solution Benefit Information overload leads to: AI-based search and relevant results Users keep the overview and quickly reach combined with a visual, evaluated relevant results. § Searching for information presentation of the information in the Performing tasks by using validated § Searching for experts context of the employee's profile. information is actively promoted. Existing § Using different sources SmarterAgent Bot in Microsoft Teams knowledge is used more. guides the user in his/her search. § Content not relevant to the job/role According to studies, knowledge workers From a pure search in list form, an Knowledge workers achieve company waste 19% of their time searching for evaluated result is displayed, in which the goals by avoiding unnecessary searching information, experts, and answers in the user can quickly find what he is looking for and increasing knowledge and context of their job-specific tasks*. by simply clicking on filters. competence in the digital workplace. Potential according to study* >= 20% *McKinsey study on the challenges of knowledge workers *McKinsey Studie
SmarterWorkplace Solutions Summary
SMARTERWORKPLACE SOLUTIONS – SUMMARY CLOUD With SmarterWorkplace Solutions from Customer Operational Knowledge Systems Pokeshot, you ensure (CRM) (ERP/DMS) that your operational systems and company information are used quickly, easily and effectively by employees. This adds value to your business both during and after the Intranet Workplace Documents digitization phase. Learning Corporate (HR) Knowledge
Contact
CONTACT STEPHAN MÜLLER-ZIEBUR Chief Executive Officer stephan.mueller-ziebur@pokeshot.com CHRISTIAN MÜLLER Chief Customer Success Officer christian.mueller@pokeshot.com SANDRA BRÜCKNER Chief Solutions Officer sandra.brueckner@pokeshot.com
Recommend
More recommend
