Shared services and community engagement The case of the Lewisham - PowerPoint PPT Presentation

Antonio Rizzo Darren Taylor Shared services and community engagement The case of the Lewisham Library and Information Service September 2013

The news September 2013

Lewisham • population 261,600 • 12 libraries • over 2 million visit • 1.15 million issues • 53,000 residents (20.4%) borrowed a book • books gifted to 100% of under 5s 2,200,000 70,000 • satisfaction level growth is 5% 2,000,000 65,000 1,800,000 60,000 • lowest Net Expenditure in inner 1,600,000 55,000 London boroughs and lowest in 1,400,000 50,000 SE London (£16.10/head) 1,200,000 45,000 Visits 1,000,000 40,000 Trend 800,000 35,000 Active Borrowers 600,000 30,000 2005 - 2006 2006 - 2007 2007 - 2008 2008 - 2009 2009 - 2010 September 2013

Path to change • Downham Model 2006 Downham colocation model • Colocation, self-service, efficiency • Quirk Review 2007 Quirk • Asset transfer protocol Review • Mayor’s Commission • Political and corporate vision 2009 Mayor’s • Comprehensive Spending Review Commission CSR • Catalyst / accelerator September 2013

Components Service Service reorganisation re-distribution New Focused partnerships investments September 2013

Lewisham post CSR • 7 Hub libraries • Council savings £60M • 7 Community libraries (+2) • Library & Information Service Budget • From 564 to 697 h/w – 2010 – 2011 £4.5M (+23.4%) – 2012 – 2013 £3.7M – Reorganisation • The library solution (service – 3 rd sector/community engagement £800k + buildings £200k) contributes £1M – Investment £500k • Net Exp £14.14/head September 2013

The libraries’ network September 2013

Different communities, different solutions • Eco Computer Systems – Crofton Park, Grove Park, and Sydenham • Age Exchange – Blackheath • Bold Vision / The New Cross People’s Library – New Cross September 2013

Roles • Role of the • Role of the Library Service Anchor/Host organisation – Statutory duty – Access to services – Professional input – Promote the love of books – Monitoring and evaluation – Responsibility for building September 2013

Benefits and risks • Library Service • Partner organisation • Audiences September 2013

Community Library Service • Part of the Service’s community engagement / outreach remit • The Council is no longer responsible for the buildings where CommLibs operates • The Council owns the books, the shelves, the LMS, the self-service terminals, etc. • The Council has no staff based in the buildings September 2013

Community Library Service • The relationship with the host/anchor organisation is formalised through two documents, one relating to the building, the other relating to the provision of library services. September 2013

Challenges • Staffing (TUPE) • TUPE did not apply • Public Lending Right • PLR does not apply • Confidentiality issues • Hierarchical access • Cash handling • Will be resolved September 2013

The Lewisham Model grows library services with the community September 2013

Thanks September 2013