COMMUNITY ENGAGEMENT TRAINING Lizzie Stimson, Senior Engagement Manager, Haringey and Islington CCGs Alex Watson, Senior Engagement Manager, Haringey and Islington CCGs 1
OVERVIEW Aims : Increasing your understanding of community engagement and empowerment to conduct engagement Exploring community engagement in the context of CCG service improvement Identifying opportunities for the CCGs to conduct more meaningful and creative community engagement 2
WHAT IS COMMUNITY ENGAGEMENT? 3
WHY DO PEOPLE PARTICIPATE? • A personal interest or common interests • An aspiration to change things • Exposure and access to community and voluntary sectors • An opportunity to voice opinions 4
OUR PRINCIPLES • Clear – we are always clear about the purpose of our engagement • Inclusive – we involve everyone and actively look for those we aren’t hearing from. As per our equality duties we seek to speak with a broad range of the local community – ensuring we speak across the 9 protected characteristics and social inclusion groups. • Creative – we use a range of techniques for different groups, seeking advice and support from those that know those groups best • Flexible – we go to where people are, meet them in their environment, on their terms. We don’t always expect them to come to OUR meetings • Honest – we are transparent about what people can influence (and what they can’t) • Listen & act – we use what we hear to make a difference, to plan and deliver the projects and services we commission • Committed to building and maintaining relationships – we engage and we re-engage • Feedback – we always feedback to all groups engaged with • Realistic – we always have a budget for our activities
OUR KEY AREAS OF FOCUS ACROSS HARINGEY AND ISLINGTON 1. Community engagement: involving and engaging patients in all levels of decision making. 2. Ensuring the whole community can influence the CCG and have their voice: we listen, involve and engage individuals and groups that find it hard to have their say 3. Empower patients: we support people to look after their own health 4. Communicating and demonstrating we are listening: ensure the local community are always informed and fed back to about how their voice has influenced, changed and developed projects, services and plans, and promoting community and engagement projects. 6
Community research and development: what we do • Community research and support programme – Running for 3 years • HealthWatch and 9 partners – looking at refugee and migrant and learning disabilities • Help on your doorstep and five partners – looking at whole community who face health inequalities • HNG and partners – looking at BAMER women and All Work on supporting people who face barriers to access services, to have a positive experience of services through working with grass roots organisations to support their local communities into statutory services / community projects or just provide them with signposting. • Health Exchange (previously Third sector discussion forum) – Building relationships with Third Sector and our partners • Community Wellbeing Projects – New River Green Estate, Bemerton Estate & Kings Cross area (Peabody) – Stay Well this Winter community engagement done via Healthwatch Haringey – engaging with local people on prevention and self-care measures to stay in good health over the winter and using the appropriate services for their health needs, when required. Engagement included hosting an information stall in Wood Green Shopping Centre, attending a range of community group meetings to promote messages to key target groups, e.g. local pensioners’ forums, ethnic minority groups and held a Stay Well this Winter health promotion and awareness event for the local community.
Community research and development: what we do • Targeted Projects: Targeted engagement with Turkish and Kurdish engagement around local NHS health services and how to use them appropriately. This work was commissioned via Turkish Cypriot Community Association. Engagement included conducting surveys / questionnaires with target group in several GP practices, pharmacies and local hospitals North Mid and BEH MHT, trained Community Health Champions, conducted focus groups, outreach to relevant community groups, held an Health Awareness Day event for target and visited Turkish school gatherings. • Equality Delivery System 2: We tie our engagement into delivering the Equality Delivery System 2 with the support of our Equality Manager. We look at engagement we have already undertaken, engage with staff and undertake further engagement with HealthWatch, the voluntary sector and local community to assess where we are as a CCG, our progress against the outcomes and grade our performance. • Community and Patient Groups Haringey and Islington-wide • Two community events per year alongside two focus groups with non- English speaking community and two community meetings in local housing estates. • Haringey Network meets 4 times a year • Community members on all Committees and working groups
Who we work with: our links with the local third sector • Middle Eastern Women and Society Organisation • The Islington Turkish, Kurdish and Cypriot Women’s Welfare Group • HealthWatch Haringey and Islington • Elfrida society (Learning Disabilities) • IBUG and Women’s Strategy Group (Mental health) • Help on Your Doorstep • Manor Gardens (Health Exchange) • Cloudsley • Carers Hub • Age UK • Islington council (engagement team) • Public Health Haringey and Islington • Bridge Renewal Trust
Engagement planning guide - Please refer to full guide 1. Meet with the engagement team and start planning - What are your objectives? What resources are available? 2. What do we already know? - What engagement has already happened in this area? How could it be used? 3. What groups should you be speaking to? Who do you want to engage? Who will benefit from engagement? 4. How can you be creative? What methods will be used for engagement? Are certain methods best suited for certain purposes? What resources are needed? 5. Who else do we need to involve? Who should our partners be in this engagement? Who knows these communities best? 6. When and how will the community be engaged? How prepared are you to meet the community on their timescales, and on their terms? 7. What are the parameters of your engagement: what can people change (and what can’t they change) – Be honest 8. Should your project include a self -management approach? 9. How will you use the feedback and communicate this back to patients (and where appropriate Governing Body)? 10. What is the proposed commissioning route (where applicable) and do you need patients to be part of this? 11. Will you need to undertake an Equality Impact Assessment?
Equality Delivery System 2 • Meeting our Equality Duties is a key part of our engagement work (and objectives) • The Equality Delivery System 2 is one of the ways we can ensure we meet these duties. • We deliver the Equality Delivery System 2 with the support of our Equality Manager. • We look at engagement we have already undertaken, engage with staff and undertake further engagement with HealthWatch, the voluntary sector and local community to assess where we are as a CCG, our progress against the outcomes and grade our performance.
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