Recording the Knowledge Footprints February 4, 2015 The Knowledge - PowerPoint PPT Presentation

Recording the Knowledge Footprints February 4, 2015

The Knowledge Problem “Those who cannot remember the past are condemned to repeat it.” George Santayana 2

7 Myths of Knowledge Management • Knowledge management is about knowledge • Knowledge management is about technology • The system should be all encompassing • The goal is to create a document repository • You can buy a ready made system • Knowledge management is about knowledge control • If you build it, they will use it

Existing Systems • Work Order Systems • Document Management • Email • Wiki • References • Memos, Reports, SOPs • Network Drives • And Many More…

What is Knowledge Management • Knowledge management is the strategy to identify, capture, structure, value, leverage and share knowledge • Not all knowledge is valuable • Information and knowledge are valuable only if they are properly managed

Strategic Plan • Need a Strategy to ensure there is an effective and efficient knowledge management solution • Strategy – Simplicity – Documentation and data analysis – Standards – Knowledge sharing and training – Long-term support and maintenance – Technology

Simplicity • Support simplicity of operations, maintenance and design to minimize the impact of lost institutional knowledge

Documentation and Data Analysis EBMUD Water Use, Population and Accounts 320 1,600,000 Accounts Consumption 1976-1977 2007-2009 1987-1992 Drought Drought Drought Population 280 1,400,000 240 1,200,000 • Expectations for Consumption (MGD) 200 1,000,000 Population/Accounts documentation: SOPs, 160 800,000 lessons learned, root cause 120 600,000 80 400,000 analyses 40 200,000 0 0 61 63 65 67 69 71 73 75 77 79 81 83 85 87 89 91 93 95 97 99 02 04 06 08 • Identify standard statistical Fiscal Year methods for data analysis • Develop standard formats and guidelines for data presentation

Documentation

Standards • Develop standards to ensure consistency of documentation and processes including document content, naming conventions and file organization

Knowledge Sharing and Training • Encourage sharing and collaboration of knowledge within and across organizations to develop employee through innovation, interaction with others, and formal and informal training

Long-term Maintenance • Provide long-term support and resources for knowledge management. Provide leadership throughout the organization to embed knowledge management into day-to-day operations.

Technology • Develop innovative technology solutions that are simple to use and maintain to enable quick and easy access to information.

Technology Evolution

Wiki • Free (MediaWiki) • Familiar • Simple to use

Wiki

Wiki

Knowledge Base

“It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’t so.” Mark Twain 19