GSA Integrated Workplace Acquisition Center Quality Partnership Council Meeting November 10, 2016 8:30 – 10:30 AM
Quality Partnership Council Agenda • Opening Remarks • Introducing the new QPC • IWAC Organizational Structure • Short Break • Contract Compliance • Closing Remarks • Networking Session
Quality Partnership Council Sara Manzano-Diaz Regional Administrator GSA Mid-Atlantic Region Dena McLaughlin Regional Commissioner FAS Mid-Atlantic Region
Quality Partnership Council Marian Morley, Allsteel Daniel Peppersack, Pepersack Design LLC Jeffery Calhoun, IWAC MAS Branch Chief Anna Fitzgerald, IWAC Contract Specialist Ivana Henry, IWAC Business Development Director
Industry Board Members
Industry Board Members
GSA Board Members • communicate key initiatives • partner to plan educational outreach • engage internal and external stakeholders as needed to ensure best possible outcomes to QPC improvement efforts
QPC Communication Problems • The lost charter • www.gsa.gov/qpc content static/outdated • Unreliable membership list and contact info • Limited communication between meetings, via email, mostly one way: – Mail spam filter issues – No shared access to documents – Difficult to collaborate via email • When is the next meeting, where is it? • Difficult to manage and monitor effectiveness
New Collaborative Channel • GSA Interact Private Group – interact.gsa.gov/qpc – Join Interact and email qpc@gsa.gov – It’s Easy! – Opting out is also easy, just leave the group. • Shared Easy Access to QPC Documents: – Charter – Board member list with contact information – Meeting minutes, Action Items and Status – Copies of Presentations, Videos – Reports and Updates from Supplier Working • Events Calendar
New Collaborative Channel • Discussions/collaboration between meetings: – Communicate issues and concerns to the board – Updates on supplier working group efforts • Improved Management – QPC Coordinator and board members are able to easily access and download a reliable member list that includes email addresses – Google analytics allows tracking of engagement and popular content/posts – Ability to easily “poll” members to capture a larger voice on when meetings should be had, what topics are of most interest etc.
How Interact QPC Works • Login or Join GSA Interact
Jane Smith How Interact QPC Works
How Interact QPC Works • interact.gsa.gov/qpc (Home Screen) Make sure you receive updates, subscribe here.
Quality Partnership Council Kate Koch Program Management Analyst Intergrated Workplace Acquisition Center
Center Director Brian Knapp MAS Branch 2 MAS Branch 1 Branch Chief Branch Chief Joanne Viola Jeff Calhoun Philadelphia Washington, DC Schedules Schedules Monica Gormley (CO) Schedule 71 36 and 58 I 71, 71IIK, 72, 78 Kate Koch Steve Gervasi Tracie Taylor (CO) Team Lead Team Lead Lisa McGehee (CO) Mike McGraw (CO) Meg Sutliff (CO) Donna Hill (CO) Anna Fitzgerald Anthony Docimo Bridgette Brown Philip Dolata Bob Gever (CO ) Lee Goodwyn (CO) Marian Notarfrancesco (CO) Penelope Fuller (CO) Stan Hutchinson Solicitation Managers Mike Jennetta Tom Slager 36-Penny and Tom (CO) 58 I-Nancy and Anthony Dana Anello (CO) Nancy Coello (CO) Portland Jones (CO) 71-Dana and Marian Shaun Kelly (CO) John Giannopoulos Deborah Perkins 71 IIK-Anna and Shaun Melinda Jenkins Walter Johnson Thais Midnight (CO) 72-Jim and Ena Matt Cohen Mike Burrell 78-Melinda and Dana Matt Mastronardo Shannon Harris Holly Caputo Chris Levin Naomi Olenchyk
Technical Eleasa Brady Nicole Sebac Center Director Carlos Barrera Dawn Lyman Brian Knapp Maria Edwards Business Contract Projects Development Administration Branch Chief Director Branch Chief John Breen Ivana Henry Linda Valdes Philadelphia Philadelphia Washington, DC Assisted Acquisition National Stock Client Advisors Stevie Crum Kristine Stein Number (NSN) Rahul Asher, Team Lead Lela Vandecar 4 Vacant Melissa DiTomaso Bob Valente Team Lead Steve Lozada Trish Russo Administrative Trista Silver Contracting Ashley Cameron Philadelphia Ena Morimoto* Officer (ACO) Joanne Scanlon Annette Lang Seth King Team Lead Kaiti Williams Helen Shekter Team Lead Washington, DC Andrew Nieradka San Francisco * Solicitation Vanessa Swann Managers for Meghan Whipkey Arlena Banks Schedule 72 Crystal Cook Laura Taddei Oliver Chang Kelvin Thomas Jim Boyle* David Crow Sharon Wyatt Joe Richardson Thi Nguyen Melissa Bossard George Thomas Henry Kelly John Woo
Quality Partnership Council Quick Tips for Finding Your CS, ACO, & IOA • To quickly identify your Contract Specialist, you can search by either Contract Number or Name at: http://www.gsaelibrary.gsa.gov/ElibMain/home.do
Quality Partnership Council Quick Tips for Finding Your CS, ACO, & IOA • To quickly identify your Administrative Contracting Officer, you can search at: https://vsc.gsa.gov/tools/aco_ioa.cfm
Quality Partnership Council
Avoiding Common Compliance Mistakes Overview of common compliance mistakes found during IOA Contractor Assessments Zach Smith Supervisory Industrial Operations Analyst General Services Administration
Industrial Operations Analyst (IOA) • Evaluate Multiple Award Schedule (MAS) contractor compliance to contract terms and conditions by performing Contractor Assessments • Provides guidance related to compliance • IOA contact information can be found at https://vsc.gsa.gov/tools/aco_ioa.cfm
Compliance Overview Ordering Agencies: • Ordering agencies must abide by MAS contract terms & conditions • GSA Procurement Contracting Officer (PCO) has ultimate authority over the MAS contract Contractors: • Must be in compliance with MAS contract terms & conditions • MAS contractor performance can positively and negatively impact an ordering agency’s experience with your organization and GSA’s MAS program
Assessment Preparation • Initial phone call or email from IOA • Pre-visit confirmation email detailing requirements • Contact IOA with any questions
Increase in Virtual Assessments • Conducted over the Internet, web conferencing, email, and/or telephone • Topics and documents required are the same as in-person meetings • Benefits include potential cost savings to Government and contractor
Assessment Topics Sales Tracking Pricing Prompt Payment Discounts Trade Agreements Act Scope of Contract End of Term eCommerce Assessments Delivery Basis of Award Labor Qualifications
Assessment Topics Sales Tracking Pricing Prompt Payment Discounts Trade Agreements Act Annual Assessments
Assessment Topics Sales Tracking? Pricing? Prompt Payment Discounts? Trade Agreements Act? Scope of Contract? On Demand eCommerce? Assessments Delivery? Basis of Award? Labor Qualifications?
Common Sales Reporting Problems Failure to recognize a customer is eligible to purchase from the GSA contract Failure to recognize a customer is ineligible to purchase from the GSA contract
Common Sales Reporting Problems Failure to report orders placed against Blanket Purchasing Agreement (BPA) when the BPA was awarded against the GSA MAS contract Failure to separate sales of non-contract items from contract items
Common Pricing Problems Failing to recognize a customer is eligible to receive GSA pricing Contractor starts charging higher GSA pricing when commercial prices increase, but fails to obtain a GSA price increase modification
Common Pricing Problems New personnel not aware of the GSA pricing or how to determine the GSA pricing Lack of effective controls with dealers and sales reps to ensure GSA pricing is applied to quotes
Common Prompt Payment Discount Problems Accounting system problems applying the PPD Forgot PPDs were negotiated in the GSA contract Often problems are found with PPD when it is uncommon for the company to offer PPD to commercial clients
Common Trade Agreements Act Problems No documentation to demonstrate compliance Failure to remove a product from the contract when the country of origin changes to a non-TAA compliant country
Common Delivery Problems Failure to meet delivery timeframe requirements for limited/specific items on the contract
Common eCommerce problems Not participating in Advantage! Failure to delete items from Advantage! after a product deletion modification Incorrect country of origin information in Advantage! Failure to update Advantage! after product addition or price change modifications
Common Basis of Award problems Not knowing your Basis of Award customer or discount relationship Lack of an effective system/process for monitoring the Basis of Award relationship and ensuring the relationship is maintained.
Common Labor Qualifications problems Individuals working under professional labor rates under the GSA contract do not meet the experience or education minimum qualifications
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