productivity in the workplace March 2018 Chris Kirk, MD of - PowerPoint PPT Presentation

Utilising digital learning and recognition to enhance skills and productivity in the workplace March 2018 Chris Kirk, MD of Digitalme chris.kirk@cityandguilds.com

Skills Jobs In a global economy, the ability to compete depends on building a skilled, competent and confident workforce. 2

Our brands Helping people, organisations and economies to develop their skills for growth Leadership development, training Vocational and executive assessment and coaching accreditation Leadership and Elearning, management compliance training assessment and and learning accreditation technology Training specialist Digital in engineering credentialing and technology services Skills credentialing Technical training Corporate learning

Our Technology Investments Delivering skills solutions in thousands of employers to millions of employees LMS & Social Recruitment Digital credentialing Talent Simulations Personalised Learning Recruitment Data & Analytics 4

Why will Upskill & Reskill in the workplace be so critical See every skill

Perfect storm of change changing how we think about skills and jobs in the 21 st Century The world of work will change forever from how we know it today, but we can control what that looks like… Share Human cloud Automation AI economy Machine Migration Globalisation 3D printing learning Digital social IoT Digitisation footprint

Upskilling and reskilling has never been so important 1. Worldwide by 2030, 700m could be displaced in their current job unless they receive upskills or reskill training 2. In the developed world there is insufficient pipeline of future talent with the skills that will be required to fill that 700m gap (if we don’t retrain) 3. The World Economic Forum predicts that only 2% of workers are likely to have an optimal chance of finding a rewarding new role without by 2030 without reskilling. We can increase that to a 95% chance where there is proper targeted investment. 4. 4 generations of work will need to be upskilled at every level, with each generation requiring quite different blend of learning and skills See every skill

And the skills required will be different Woking Habits eg • Self-belief • Self-control • Perseverance Technical Skills Tran ransfe sferab rable • Resilience Skills • Curiosity (occupation/ industry specific) (cognitive) • Empathy • Creativity • Craftsmanship Working habits Transferable skills eg • Communication (non-cognitive) • Time management • Self-management • Problem-solving • Giving and receiving feedback • Teamworking See every skill

Ensuring we impact workplace productivity Will, working habits, transferable skills and technical competence combined Competence in a Live it skill Workplace Show it Productivity (end goal) Understanding Know it Most training stops here and fails to deliver productivity gains Time See every skill

Stages of skills acquisition that drives productivity in the long term Into a job >> on the job >> into the next job An individual needs to know the criteria that makes up the Expert jump between each stage. And getting objective Proficient recognition when achieved, in order to build confidence and Competent for better decisions to be made on workforce Beginner deployment and talent management. Dreyfus model of skills acquisition See every skill

Remembering the first principles of how we learn Does your technology approach extend beyond Bloom’s taxonomy revised remembering and understanding? Creation & collaboration tools New technology & tools required Scope of a traditional LMS and VLE Consumption See every skill

Technology beyond learning is critical Technology has a role to play in all key components, not just learning. Yet almost all Learning of the significant leaps forward in digital have consumption focussed on the acquisition and testing of underpinning knowledge only. Assessment and recognition must play a critical role throughout career development. Assessment Recognition Not just in formal education and training. See every skill

So what are employers and the corporate learning sector doing about it? See every skill

The changing landscape of learning technology in the workplace

T he focus for ‘mature’ employers: Moving from L&D to more holistic talent management • Changing mind-set and effort of employees to need for continual upskill and reskill • Driving motivation and skills for self-development (Making pathways clearer and simpler) • Equipping people with the skills to learn to learn • Moving beyond the LMS and classroom, into integrated talent ecosystems • Focus on the transferable skills and working habits that allow redeployment • High prioritisation on leadership and management development • Looking for innovative new ways to assess talent -  peer assessment especially • Recognise and communicate talent achievement differently  credentials and badges • Preparing people for portfolio careers (gig economy and workforce alumni)

Power to the learner – trends in 2017 Kineo asked: what are the biggest new trends in Employer L&D? 0.45 0.4 0.35 0.3 0.25 0.2 0.15 0.1 0.05 0 Personalised learning Social learning Mobile learning

Taking corporate learning innovations and applying to the skills sector See every skill

Up close and personal Personalised Learning is about: • Clear learning objectives, linked to career goals • Tailored content  intelligent recommendations based on those goals • Self development pathways • Flexible technology options  “ where I want and when I want” • Just-in-time (Searchable and servable) • Resources not courses

So what can we learn from best practice • Absolute clarity of purpose and measures of success for why (people have limited time and time of the job = money) • Personalisation and curation (so much free learning out there already) • Best of breed services (ecosystem of tools, not an uber platform) • Interoperability and integrations (single view of data and intelligent decision making) • Destination and seamless experience through fit for purpose technologies • Pull not push to drive learner ownership and self-development See every skill

Personalised learning and assessment Get to Gateway at your own pace, in your own space Applying principles from corporate learning into Apprenticeships

3/20/2018 City & Guilds - Get to Gateway Get to Gateway - at your own pace, in your own space • Access on demand using nothing more complex than a web browser • Learners use their choice of device , whenever and wherever they want to access learning • Assessors engage online , less time on the road means more time coaching • Management reports present accurate, up-to-the-second data on progress and funding

City & Guilds - Get to Gateway 3/20/2018 Get to Gateway – Structure and Content Off-the-shelf learning and assessment content for selected apprenticeship standard knowledge, skills and behaviours. As well as generic apprenticeship induction material , the PIVOT content store contains learning material for use across a growing range of industry sectors. Use our “out of the box” resources and activities mapped to standards to deliver skills and behaviours.

City &Guilds - Get to Gateway 3/20/2018 Get to Gateway – Measure and report 20% off the Job Learners and Assessors can easily create Contact Diary entries and record their off the Job Training Diary entries are date stamped and have the embedded electronic signature of the person who recorded the entry Documents and evidence can be uploaded as part of the entry if required A learner, employer or assessor could be asked to acknowledge the entry Reports can be accessed by employer, assessor and administrators on either individual learners or groups of learners

Smart Assistants (AI and chatbots) http://learn.filtered.com/blog/productivity-skills-intelligent-learning-recommendations

Their patented AI: • makes intelligent learning recommendations • serves almost 1 million users • makes sense of any learning content • Continually improves its recommendations • Reduces training time by 30% • Improves skills by 5% an hour • Fully embeddable in existing LMS • Is called magpie

Applying AI and Filtered in the ILM/City & Guilds EPA preparation tool Assess HI, BENJAMIN Personalised to Tools to help your each apprentice apprentice calmly with up to six approach EPA hours of generic content per Useful and standard relevant learning resources relevant to the standard and assessment method Organised by assessment skills most relevant to the apprentice and to the Apprentices can standard gain confidence in areas like interviews, presentation skills, writing and exam revision

Introducing 21 st century skills recognition through digital credentialing See every skill