Flexible & Dynamic Solutions for Workplace Recovery
What is Workplace Recovery? Workplace recovery is a useful business continuity strategy which may help raise overall levels of resilience. If deployed appropriately as part of a holistic business continuity program, workplace recovery can enable organizations to deliver priority products and services during times of disruption Cost of Downtime • Average cost of IT downtime is $5,600 per minute • Average cost of Business downtime is $300,000 per hour • If an event outside of your control compromises your premises, you might assume your people can muddle through working from home, or in a coffee shop or hotel. But during major disruptions, like a hurricane, flood, cyber attack or terrorist activity, entire areas can be left without power and telephony for weeks at a time. • The reality is, most employees still need a workspace to be productive. And critical IT staff need to gather as a team, not isolated or dispersed across multiple locations. 2
Why do you need Workplace Recovery plan? Recovery by the Numbers • 30% of businesses have no disaster recovery plan in place at all. • 90% of businesses without a recovery strategy will fail in the aftermath of a disaster. • 33% of businesses were unprepared for an attack, even though they had a recovery plan. • 12% of companies were unable to recover lost data. • The process of recovering from a disaster takes up 25% of staff time. Technology • Ensure employees have the necessary equipment to continue working • Connectivity issues • Security requirements Workspace • Safety and health concerns • Static sites are not as reliable and aren’t guaranteed 3
Types of Workplace Recovery Do It Yourself Static Recovery Work From Home Dynamic Recovery • Undated • Circa 1980s, still • Circa 2010s, emerging • The future…… currently seen option • Large corporations • Multiple-site recovery • Outsourced DIY to • Recovery strategy tells with excess office where employees can space single-site, named people to stay at home be sure to access and recovery facility, has be productive • For campus • For companies where close friend – Mobile • Enabled by IT companies/ large call production work force Recovery centers largely works from advancements and • For campus companies home already, non- connectivity, more that want to share critical employees secure than WFH with others 4
Issues with Static Recovery Most problems associated with static/single site recovery are only discovered when disaster strikes 5
Issues with Static Recovery Most problems associated with static/single site recovery are only discovered when disaster strikes 6
Types of Disasters Requiring Workplace Recovery Flooding Fire Terrorism Loss of Power Hurricanes and Tsunamis Earthquakes Volcanoes Forest Fires 7
Cyber Attacks Defined Cyber attacks are increasing and will cost the world over $6 trillion annually by 2021! BEC R A N S O M W A R E P H I S H I N G Ransomware is growing at a yearly rate 91% of ransomware attacks start with a FBI confirmed that between Oct. 2013 and of 350% and can lead to the shut down phishing email Dec. 2016 organizations across 131 of different operating and countries suffered as many as communication systems 40,203 successful BEC attacks costing more than $4 billion in total Workplace Recovery is about ensuring your employees are able to be productive for your company and your customers. 8
Workplace Recovery Solutions from Pronto Dynamic Workplace Recovery Mobile Recovery Work From Home – FLEX Recovery starting at $35/seat/mo starting at $12/seat/mo starting at $10/seat/mo 9
Dynamic Workplace Recovery Companies have different requirements now than in the past. GUARANTEED ACCESS • No oversubscription • No competition for seats at the time LOCAL RECOVERY RESILIENCY FROM MULTIPLE of a major widespread event SITES • Recovery near your primary • Technology and cybersecurity • Single facility could be inaccessible office, another location or to solution (widespread disaster) work from home • Infrastructure to support working: • Alternative sites need to be • Location determined at the Anytime, Anyplace, Anywhere available time of the disaster 10
Workplace Recovery Locations • Primary business is serviced office space – 3,000 locations, 120 countries…..and growing • Workplace Recovery offering takes advantage of capacity – 100,000+ available seats globally 11
Work from Home – FLEX Recovery Give your staff the tools to continue working even if your doors are closed due to an emergency. Pronto’s FLEX Recovery Solution can provide companies the opportunity to have employees work from home or set up a local, secure operation center within any community or city affected by a crisis. By providing the ability for staff to work from home or a local facility your employees can be up and operational quickly, providing for not only recovery of critical staff but non-critical staff with the FLEX recovery option. • How important is it for you to reestablish work environments for your staff? • Will you be there to respond to client’s needs? • Will your staff coordinate efforts to recover the business knowing they can recover locally either at home or an alternate location? 12
Move Towards Work From Home WFH has become the most popular Workplace Recovery solution. It is expected to continue to grow, but has risk… 75% 39% WFH as a solution WFH growing as a solution 13 Source: Regus Workplace Recovery survey (Nov-Dec 2015, 2653 responses)
Move Towards Work From Home There is a danger in assuming that all workers have an adequate working environment at home. What about health/safety and tech issues? 14 Source: Regus Workplace Recovery survey (Nov-Dec 2015, 2653 responses)
Mobile Recovery Mobile offices meet your recovery and expansion needs. • Currently available in the US and expanding globally in 2020 • 25 Person, 50 Person and 100 Person configurations • Delivery to anywhere in conus in 1 to 3 days. • Comes with air-conditioned bathrooms • Setup in less than 1 hour. • 4G/5G or satellite internet connectivity • No special permits needed. 15
Technology Recovery Solutions from Pronto Technology Quick Ship Alternate Email & Comms Custom Imaging & VDI starting at $7/seat/mo starting at $1/seat/mo starting at $2/seat/mo 16
Technology Quick Ship We deliver backup technology hardware to our clients on the same or next business day. Our quick ship service provides a cost-effective backup plan for technology hardware that will help your organization continue business operations, while minimizing the risk of downtime and potential loss of revenue. For a fraction of the cost it would take to buy, maintain, and store your own equipment, your organization can utilize our Quick Ship service and have the necessary and up to date backup computing hardware available for all your missions-critical staff whenever and wherever they might need it. • Worldwide delivery • Custom and pre-imaged hardware • Testing • No unexpected costs • On-site Tech Support • Flexible rates • 30 global depots • Same or next day shipping 17
Quick Ship Depots • Primary business is quick ship of IT hardware and alternate email and communication solutions – over 30 depots strategically placed worldwide • Quick ship hardware is delivered within 24 hours or less, pre-imaged and ready to use EMEA 10 13 7 NAM 2 APAC LATAM 18
Alternate Email & Communications Pronto’s alternate email and communications services help keep you connected in the event of a lockout or other threat. We work with our clients to provide a custom back-up communications plan for our clients’ email systems and designate specific email addresses on a new temporary domain that can be used until corporate email has been restored. Our solution includes: • Alternate email addresses to maintain communications in the event of ransomware or BEC. • Ready-to-use computers installed with all necessary software including Office 365 • Skype for Business and Microsoft SharePoint • Migration of temporary data as well as forwarding of temporary domains back to primary domain once corporate email has been restored. 19
Custom Imaging & VDI Pronto Recovery’s imaging services allow your organization to quickly and seamlessly recover in the event of a disaster. Pronto’s imaging and VDI services allow customers the ability to create their own specific image that can be deployed prior to a test or disaster event. This service is completely hardware independent; an image can be deployed to any make or model desktop or laptop that is compatible with the Windows Operating system of the image. This service will assist in a quick recovery. How it works: • PCs are shipped pre-imaged and software installed. • In the event of disaster, the laptop(s) shipped to your designated location will have your image/build already installed, speeding up your recovery process. • The image can be updated from time to time during your contract term, by the same above process. 20
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