Presentation to Derry City Presentation to Derry City y and Strabane District Council y and Strabane District Council • Ciaran Nicell – Customer and Insight S Senior Manager • Martin Mailey – Area Manager Distrib bution (North West) – Water • Nigel McKee – Senior Project Manager r Date: 11 January 2017
Derry City and Straba ane District Council
Our 8 Custom mer Promises
Capital l Investments Capital Project Spend Investment Year NIW IW D&S PC13 £227.9 9m £19.2 2015/16 £95m m £9m 2016/17 £101.6 6m £11.1m * this figure does not include Base Maintenance expenditure on treatment ass Total £424. sets delivered as part of the approx £35M per annum expenditure province wide. .5 £39.3m Derry City and Strabane District Council ben nefits from 9.3% of all NI Water’s capital spend. This compares favourably with the City’s 8% % share of Northern Ireland’s population.
Top Inv vestments In Construction / Recently Comple lete Projects: Erganagh WWPS Replacement Berryhill Rd, Artigarvan, Sewer Remediation Artigarvan WWTW Carmoney CWB 1 and 2 Refurbishment Londonderry DAP : Buncrana Road Work Package, Stage 2 Magheramason WwTWs Ballymagorry WwTWs Manorwood WWPS Replacement Foyle Springs, Derry Flood Alleviation Carmoney CWB 3 and 4 Refurbishment Bleachgreen WWPS, Londonderry, Upgrade/Replacement Bridge Street WWPS, Strabane Projects about to start: Faughan Crescent WWPS, Londonderry. Pumping station and Pump ping main upgrade Cottage Row , Eglinton, WWPS, Upgrade/Replace. Tamneymore SR Rehabilitation Foyle Street, Londonderry Feasibility Study
Closing the Ef fficiency Gap 6
OPA basket of measures Service Improvement ( (OPA) • Risk of low pressure • Unplanned interruptions • Hosepipe restrictions • Customer contact • Drinking water quality • Sewage sludge disposal • Leakage assessment • Water pollution incidents (High & medium) • Sewerage pollution incidents (High & medium) • Sewerage pollution incidents (Low) • Sewage treatment works consent compliance ll Performance Assessment (OPA) is a composite measure of a range of targets the Utili ility Regulator uses to or the level of service NI Water provides to its customers. 7
Education A Activity 17 primary schools within the Council area were visi sited by the Waterbus in 2015/16 – 1,115 local pupils in total.
urrent Public Initiativ ves Smartphone Water Bus FOG - Fa ats Bag it & Bin it Winter Freeze App Leak Use Water Oils and d Campaign Campaign – Reporting Wisely Grease Pipe Protection
‘Don’t Wait Insulate’ Winter Campaign launched 14 Novem mber. Running via print, broadcast and onlin ine media. Key message – ‘Don’t Wait Insulate’ – Key message – ‘Don’t Wait Insulate’ – – take preventative action to protect – take preventative action to protect your property from potential severe w weather while you can. Full support from Minister for Infrastru ructure and elected representatives at all levels.
Preparations • NI Water Major Incident Plan • Tried and tested. • Compiled by specialists in light of best practice. • Based on principles of Integrated Emergency Management. . • Incorporates lessons learned from Water Industry experienc ce. • Annual audit by independent Certifier. • • NI Water Winter Contingency Planning NI Water Winter Contingency Planning • Winter plan in place • Pre-emptive measures taken in advance of the winter period d. • Ongoing training and Mock Incident Exercise (October 2016 6) • Regular Met Office Severe weather warnings and advice. • Civil Contingency planning and liaison. • Strategic co-ordination with inter-agency groups. • Mutual aid arrangements.
How To Re each Us • Dedicated 24/7 Elected Representative Hotline: 0345 3006461 • Email : waterline@niwater.com • Website: www.niwater.com • Twitter: @niwnews • Facebook: www.facebook.com/niwater • 24/7 Waterline for public: 03457 440088 8.
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