Presentation for Dundee City Council Implementing an intranet-based Corporate GIS within the confines of a local authority East Lothian Council: A case study
Why Corporate GIS? Council data mostly spatial in nature Understand spatial context of service provision Provide extra dimension to business data Data Warehousing enables a council implementation of ‘Big Data’
Return on Investment (ROI) - 2009 What is it? •Measure annual rate of return on investment (IRR) •Rate of return ( – determines whether to invest in project) Why? •Corporate GIS not a ‘like-for-like’ replacement •New I.T. initiatives must show savings greater than capital / maintenance •Concept of GIS not well understood by CMT •Clear definition of savings (only £ quantifiable items) Savings Categories •Efficiency (e.g. reduction in time spent looking for information) •Cash (e.g. existing desktop licences) •Avoidance (e.g. avoid building infrastructure in the wrong place) How? •Interviews •Agree basic scenarios for cashable savings, efficiency improvements and expenditure avoidance. •Standard ROI reporting techniques (e.g. NPV, IRR) for projected system costs
What are we trying to Success Factor Objectives achieve? Working practices and flows made more efficient Altering working practices Achieve operational and strategic savings (ROI) Improve understanding of business data Training and Technical Support Decision Support for targeting resources Available and Accessible Systems Business Process Integration Achieve GIS version of BIG DATA Move GIS beyond its traditional setting Promote GIS capabilities
Implementation Controls Project • Prince2 Management • Task Basis Methods • Aims & Objectives; Team • Difficulties / Obstacles; Management • Harmonising Effort. • Refinement of Continuous Requirements; Consultation • Iterative and Evolutionary delivery.
Implementation Environment Cutting Staff / Reducing budgets Redundancies Existing wide-range of Organisational reviews responsibilities pending Changing senior 2 members of staff managerial East Lothian structure unitary authority
Project Commencement & Procurement Joint procurement effort started in 2009 After eight long months: lone procurement User and business needs obtained • Interviews • Business System documentation • Questionnaires • Final user needs specifications and I.T. requirements Ambitious requirements – ‘Biggest Bang for our Buck’ COTS = reduce development time, increase ROI yield
Business Data Architecture Environmental Housing & Planning / Health Anti-Social Estates Building Behaviour Standards Social Services Education Corporate GIS Libraries LLPG CRM Transportation – Asset Management
Perception of GIS Operational GIS – the Strategic data ‘glue’ Tactical
GIS Strategic Plan – how does it fit? { Council Strategy Strategic Partnership Programmes Strategic Plans Sports Development ALL Sustainable Development Single Outcome Agreements Carers’ Strategy Early Intervention and Early Years
Prior to Implementation of a Strategic Plan Cabinet level adoption and management Obtain corporate level team ‘buy-in’ patronage (CMT / BoD). Determine how strategy fits with other Corporate / Council Plans
Governance Structures & Activity Corporate GIS user group Corporate GIS Governance Group Regular Heads of Service updates
Obstacles Lack of UPRN integration for some business systems No overall governance of project / no adopted strategic plan Business systems have been ‘siloed’ Middle management reluctance to ‘engage’ Staff reductions – inc. Project Executive & Senior User Low staff morale New priorities
Putting it ‘back on track’ Ensure Strategic Plan is adopted Sell benefits to Directors / Heads of Service Agree new time-scales for implementation Obtain a new ‘champion’ at executive level Adopt standard project management recovery techniques ROI – value in assigning staff time
QUESTIONS
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