Government Performance Solutions is dedicated to helping government organizations, at all levels, improve their effectiveness, their efficiencies, and their constituent services and customer experience. Pr Present ntation n of Qu Qualifi fications A Veteran Owned Small Business
A Veteran Owned BA BACKGROUND ND Small Business The Government Performance Solutions company was organized in 2019 by four experienced former government employees and consultants to fill needs identified by both government agencies and by companies that serve government entities. The four consultants have created a firm that provides unique services, specialized consulting, project management, as well as more common offerings such as sales, marketing and research, with the overarching mission of improving government services to their constituents and improving the services provided by other independent companies that serve government agencies at all levels. The company now includes nine consultants with a broad range of skills, abilities and experiences. Collectively, our consultants’ experience includes more than 275 years of work experience, much of that in government agencies and with companies that support government agencies. GPS is a Veteran Owned Small Business. Certification from the U.S. Veterans Administration is pending. 2
A Veteran Owned PH PHILOSOPH PHY Small Business In the modern world, no single agency of government can understand, evaluate, plan, execute and service every customer need. Yet, that is the mandate from our citizens. When change is needed, many organizations turn to outside assistance to help and guide them through a change process and manage that process to a successful conclusion. The consultants of GPS have more than 275 years of government and business experience to help government agencies manage change and improve processes and customer experiences and services. And, our experience has demonstrated that few problems at any agency affect only the part of the agency that identifies the issue. For example, a collections problem is about Accounts Receivable, but it is also about privacy, security, IT, constituent management, customer service and experience, operations, etc. The fact is that every part of an agency affects all other parts and that demands help (and capacity) for coordination. GPS is that assistance: we are experienced insiders with the ability to help you manage change. 3
A Veteran Owned EX EXPER ERTISE Small Business State Revenue/Tax Departments State Departments/Bureaus of Motor Vehicles State Secretaries of State (business registration and management, not elections and voting) City and County revenue agencies Courts at all levels, but especially at the city and county levels State Labor Departments and Workforce Development agencies (unemployment and workforce training and development) and the vendors who support those agencies 4
A Veteran Owned SE SERVIC ICE AREAS Small Business Compliance Tax law and regulation Regulatory and statutory affairs Accounts Revenue Management and collections processes Consumer protection Consumer education Tax Amnesties Collections Process Management and Process Improvement (CQI) Constituent strategies Customer experience (customer/constituent relationship management) Security/risk management strategies, fraud defense and identification and ID Theft Public relations and messaging to constituents (agency reputation management) 5
A Veteran Owned Small Business The he Team: Milton Cuevas Les Arnold Bob Dittmer Charlie Helms Stan Farmer Tom Morgan Betsy Alt Dave Smith Stuart Vos 6
A Veteran Owned Small Milton Cuevas Milt brings Bob Dittmer served as Stan Farmer has more than Business more than 26 years of Deputy Commissioner of 30 years of government executive leadership Tax Administration with the leadership, tax, and experience to GPS, including Indiana Department of technology experience. He extensive experience in the Revenue from 2015 to has a wide range banking and accounts January 2017 and has more of experience in identifying receivable management than 45 years of leadership, opportunities for industries. Most recently, he management, customer improvement and leading served as Deputy service and marketing teams to make changes Commissioner for Collections experience. Bob has served that result in substantial for the Indiana Department of in numerous management performance improvement. Revenue from 2012 to 2016 positions, including four He leverages technology to and as Vice President of years as Director of Public solve business problems Government Client Relations Relations for the Indiana resulting in significant for Transworld Systems Inc. Departments of Revenue improvements outcomes from 2016 to 2017. Milt holds a and Labor prior to his and customer service. He is BA from the University of appointment as deputy also experienced in using Mississippi. commissioner. Bob is a analytics and behavioral retired United States Army economics to significantly officer. He holds a BA from enhance organizational John Carroll University and results. an MA from Marshall University. 7
A Veteran Owned Small Betsy Alt has extensive Leslie Arnold has more than Charlie Helms served more Business experience as a marketing 30 years’ experience as a Sr. than 26 years with the North communication strategist, Solutions Architect and Carolina Department of and more than 20 years of Data Warehouse Consultant Revenue in various roles successful experience in working with clients to before joining Premiere. business operations and establish their data During his final 11 years management at many warehouse and analytic Helms served as the levels. She focuses on requirements in addressing Division Director of Tax helping organizations reporting, compliance, Compliance/Collections and enhance their marketing discovery, fraud and abuse Director of Taxpayer and external in several verticals. He was a Assistance. In addition, he communication, including principal member and interacted with the state materials design and technical lead of the original legislature regularly, messaging, web team that created an providing a practical development and social Enterprise Data Warehouse understanding of tax media, to support the and Advanced Analytic administration and how advancement of Solution for Tax Compliance proposed laws could organizational objectives. and Fraud. The solution has achieve positive outcomes. She holds an MA in public resulted in his client’s He holds a BA from North relations from Indiana recovery of over $5 billion in Carolina State University. University and a BA from previously unidentified Tax Indiana University. Compliance and Fraud dollars. Les has a BS in Mathematical Science from the University of Houston. 8
A Veteran Owned Dave Smith has worked in Stu Vos has more than 34 Small Tom Morgan is a results- government and with years with Iowa state Business oriented and certified government for more than government, including 19 Project Manager and Scrum 25 years, with more than 15 years with the Iowa Master with more than 20 years serving the state Department of Revenue years’ experience developing government marketplace, (IDOR), and 9 years with the projects and programs that including work focused on Iowa College Student Aid improve revenue and helping states develop Commission. In his last four business outcomes for large strategies to solve business years with the IDOR, Stu and highly complex problems, better serve served as the Executive organizations.. Tom holds an customers, and establish Deputy Director of the MBA from the University of and implement data centric agency. He has extensive Phoenix, PMP and CSM solutions. experience with state certification, and is a Six taxation systems and Sigma Green Belt. He is a former Tax revenue management. Stu Administrator with the holds a BS from Iowa State Arizona Department of Revenue, overseeing both Audit and Taxpayer Services. He was also the vendor liaison and project coordinator for a large-scale integrated tax system, business reengineering and analytics implementation. 9
A Veteran Owned Small Business 275 75 years GPS Collective Experience GPS is proud to be a member of the following professional organizations: Southeastern Association of Tax Administrators Industry Council 10
A Veteran Owned Small Business CONTACT CO CT US: BO BOB B DITTMER ER: RE REDITTMER@ R@GOVPERF RFORM RM.B .BIZ MILT MI LT CUEVAS: MC MCUEVAS@GOVPERFORM. M.BIZ ST STAN FARMER: ST STANFARMER@GOVPERFORM.BIZ 11
Recommend
More recommend
