Planning for Success Multidisciplinary Approach and Common Pitfalls - PowerPoint PPT Presentation

Planning for Success Multidisciplinary Approach and Common Pitfalls Vicki Ibrahim Director of Pharmacy Services UnitingCare Health 3 August 2015

E-Health Revolution: Easier Said than Done 2

Reality Check ?! 3

Long Running Disappointment? “The failed promises of the Information Age add up to the longest-running disappointment in business history. On the other hand, information technology has produced an enormous transition, something that companies should be grappling with and studying every day.” Jack Welch World Economic Forum, Davos, 1997 4

What Does It Take to Deliver a Promise  Project mission -set clear goals and direction for the project  Top management support - to champion the project and overcome challenges  Client consultation - ensure stakeholders are engaged  People management - develop effective multidisciplinary project teams 5

What Does It Take to Deliver a Promise  Technical tasks - ensure that the required technology and expertise are available  Client Acceptance - sign off of project deliverables  Monitoring and feedback  Communication to manage expectations internally &externally  Trouble – shooting- catch and resolve issues early  Project planning -understand the who, what, how, when and where of the project 6

Road to Success  The implementation planning study  Benefits realisation planning  Business process mapping and redesign  EMM system policy development  Implementation sequence planning  Change management planning  Evaluation planning  Education and training planning  Communications planning  Quality management  Business Continuity Planning (operational and Ehealth ) 7

Begin With ( and always keep ) the End in Mind HIMSS Stage 4? 5? 6? 7? Brownfield vs Greenfield Contract (inclusions & exclusions) Budget Roadmap People Process Technology Resources Scope & Structure Stakeholders Implementation plan Vendors Infrastructure & TESTING TESTING TESTING ICT engagement Capacity MOCK 1 & 2 End Users Interfaces & Integration Time for Remediation Devices Data migration 8

IT Investment vs IT Enable Clinical Transformation  Benefit Realisation Approach= mind-set that focuses on integrating technology into business processes/systems  Shared vision & clear picture  Executives/Senior Management=ROI or business results achieved through major IT investment  Middle Management=understand their role in achieving these goals + resource requirement  Employees= understand WHY & HOW they will contribute to the results  Three fundamentals  Program Management  Portfolio Management  Full cycle governance  Results Chain: outcomes, initiative, contribution, assumption 9

Interdisciplinary Collaboration Device Integration Surgical Doctor SurgiNet Team Anaesthetics CareNet Doctor Team Medical Doctor Medication Team Management Admin Function 10

CSFS vs FSWF 11

Greenfield vs Brownfield Deployment  Big Bang approach  Greater surety around planning  More sustainable build prior to go-live  Less opportunity for procrastination  Lead Implementation  Staged build  Staged procurement  Selection of lead wards  Stretched time lines  ? More flexibility  Project fatigue  Legacy 12

Delivering the Promise: Key Considerations  Clear understanding of benefits for each stakeholder group NB: Plan should be aligned against the benefits  Effective stakeholder engagement and communication from beginning.  Ensure every staff member understands the vision, the plan, and hat their role will be in delivering the strategic vision  Clear governance model incorporating stakeholders  Control and ownership of information  Understand and manage complexity  Shift in mindset/cultural attitudes  Pragmatism over perfection  Political will  ICT investment  Timeframe for implementation 13

The Road Forward “ Vision without action is hallucination” — anon “ There is nothing worse than doing well that which should not be done at all.” Peter Drucker “ Every day you make progress. Every step may be fruitful. Yet there will stretch out before you an ever-lengthening, ever ascending, ever-improving path. You know you will never get to the end of the journey. But this, far from discouraging, only adds to the joy and glory of the climb. ” Sir Winston Churchill 14