Plan for the evening • Intro’s • Festival Highlights and Overview – Steve and Jacqui • Literature Festival – Paul Scully • Brewery Box Office and Front of House – Jack Grossman and Ian Trickett • Ticketing and People’s Choice Updates – Adam Simpson • Sustainability Updates – Seonaid Lafferty • Opening Ceremony – Emily Davis • Presenters Intro’s and Overview – Alison Bloxham • Basecamp Overview – Tim Murray • Volunteering Overview and Key Information – Tom Rumsey and Beth Pipe • Q&A • Short Themed Breakout Sessions • Films Previews!
Festival Management Team Clive Allen Steve Scott Jacqui Scott Director Director CEO Anna Bailey Sharon Anna Blakeley Claire Carter Emily Davis Henry Iddon Seónaid Marketing Bianchi Tour Artistic Production Arts Officer Lafferty Manager Manager Manager Marketing Director Sustainability Support Researcher Tim Murray Jenny Rice Andy Perkins Tom Rumsey Paul Scully Adam Simpson Zoe Wilkinson Basecamp Festival Presenters Festival Literature Business Guest and Manager Designer Manager Manager Festival Development Community Manager Manager Manager
Festival Volunteer Team – Supervisors Beth Pipe Volunteer Co-ordinator 0754 0494957 Tania Milnes Liz Gabbott Mike Hinson FOH FOH Supervisor FOH Supervisor Supervisor 07817412323 07817927538 0751 7514917 Charlotte Kim Parry Fuke Toby Hubbard Leisure Basecamp Town Hall Centre Venue FOH Venue Manager Manager Manager 07796 347578 07971545930 0758 5557924
Festival Presenters Andy Perkins Presenter Team Manager +33 6 19 90 67 30 Graham Alison Marian Desroy Bloxham Jones +44 +44 7387 +44 7926 7786 184240 668695 183211 Nick Pete Wharton Nigel Vardy Robinson +44 +44 7973 +44 7850 7811 256785 114045 912161
The presenter team has 3 levels Presenter in venue There are 24 different presenters, and 2 reserves in case of illness or emergency. They will meet you before the session and introduce themselves. The presenter can help you to manage people coming in and out of the venue, and will also coordinate the start of the session with the technician. One exception to this is the BAC Theatre where the coordination role will be taken by the BAC House Manager. Please also note that there are 30 ad-hoc presenters from outside the KMF structure who will be there to present one off specific sessions so they may need some assistance. Core Presenters The 6 people listed above form a team of people who, as well as presenting sessions, also function as a duty presenter. Their role is to tour the venues in the BAC, the Shakespeare and the Fleece Inn to support the presenters and door staff in dealing with any issues that may arise. The presenter in venue will have a rota showing who is on as duty presenter and will have their contact number. In addition the duty presenters will be liaising with key members of the volunteer team to provide a coordinated response to any issue. Presenter Coordinator Andy P, as well as presenting, is coordinating the presenter team and is available as a link to other parts of the Festival team structure such as programming, technical and finance. He will remain in close contact with Tom Rumsey throughout the event.
Overview and Key Information Tom Rumsey – Festival Manager
Key documents https://www.kendalmountainfestival.com/festival-guide/about-us/our-volunteers/volunteer-information
Rota Changes - Version 2 • • Stephen Hall • David Robinson Ruth Bowman • • • Amy Heys Jane Robinson James Hall • • Stephen Hall Jean Savage • Zelia Coates • • Amy Heys Jonathan Bursnall • James Kirby • • Zelia Coates Liz and Ian lawton • James Hall • • Les Telford Hilary Robertson • Jean Savage • • Carole Standing Hugh Jordan • Hugh Jordan • • Bridget Turnbull Sharolyn Parnham • Sharolyn Parnham • • Larissa Robson Evelyn Morgan • Brian McDonough • • Joyce Evans Rob Fowler • Janet McLeod • James Kirby • Sonia Fowler • Diane Leesmith
Reporting in and collecting your t-shirt and lanyard • 5pm – 8pm Thursday (*collect after opening ceremony) • Open: 8.30am – 8pm Friday to Sunday • Brewery Fire and FOH Procedures – signing you have read • Final chance to check the rota!! • Nik Kennedy – Volunteer Room Coordinator • Tea and Coffee all weekend in the volunteers room • Opening Ceremony – Meet Town Hall 4.30pm for event briefing. All welcome to help – more the merrier! Hi-vis will be issued but if you have your own please do bring it. Bring head torches!
PAGE 6 of handbook ‘FRONT OF HOUSE’ ROLES Brewery Arts Centre Please arrive 20 minutes ahead of the start time of the session for film sessions. For the busier specialist sessions, speaker sessions or events that are very popular or sold out we would appreciate you arriving 25 minutes ahead. Please also turn up 25 minutes ahead for any film sessions in ‘The Studio’ upstairs in the Brewery to help manage queues that form on the approach to this venue. Leisure Centre Please arrive minimum 30 minutes before the start time of any session. For Bike Night and Snowsports night please arrive 45 minutes ahead of the start time as these sessions will be very busy and it is large venue that can take time to fill. Please make yourself known to the Leisure Centre co- ordinator (see the Who’s Who document) Town Hall Please arrive minimum of 30 minutes ahead of any session. This is also a large venue with access via stairs and can take time to fill and empty. Please make yourself known to the Toby Hubbard (Town Hall venue manager, see the Who’s Who document). Shakespeare Centre and Olde Fleece Please arrive minimum 20 minutes ahead of the start time of the session for film sessions. ‘OPERATIONAL’ ROLES: Please turn up 15 minutes ahead of the scheduled start time for any shift. If in doubt about where go to volunteers room and ask. Be prepared for last minute changes of role/duty!
Venue Capacity/Availability Report • NEW! • Info Desk/Box Office/Duty Presenters/Supervisors /Volunteers Room • Use with degree of caution
Lanyards Page 7 of handbook
Communications and First Aid 2-way Radio Locations: • All venues • Basecamp information desk • Supervisors and venue managers • Volunteers Room • Box Office • Tom Rumsey, Tim Murray, Fluid, Duty First Aider, Brewery House Manager, Paul Scully ‘Duty’ First Aiders – Radio: • Emily Bayne (breakout group later)
Incident Management Process First Aid/Medical Incident: Brewery: Raise alarm to Brewery House Manager or supervisor. Basecamp: Raise the alarm to info desk. KMF Duty First Aiders will be on call. Leisure Centre: Raise alarm to venue manager or member of leisure centre staff Town Hall: Raise alarm to venue manager or town hall steward. Satellite Venues: Call 999 if no first aiders present. Do not delay calling 999 if you are unable to locate a first aider. Incidents or confrontational individuals: Non-confrontational approach. Do not feel you need to get involved. Common sense approach. Raise alarm to a supervisor, security guard or venue manager. If isolated call Police on 999. Complaints Traffic Light System: • Green (minor issue or complaint): Deal with the situation as best you can. Take note or refer to info desk if in doubt. • Amber (moderate complaint): Refer complaints you do not feel you can deal with at the time to the information desk or venue manager and they can complete a complaints form which will be responded to after the event. Alternatively they can use the complaints form on the website. Complaints will be responded too after the festival. • Red (serious complaint): As per amber but information desk staff to summon a member of the core team or a director as needed using radio, phone or WhatsApp. Always assume in any interaction, unless there is evidence otherwise, that the individual has a valid complaint
Making the most of the festival
Questions? • If you are still unsure use the Facebook Group – it is easier to reply and no doubt others may have the same questions ☺ • Pop in to see Beth or Nik any time over the festival weekend and they will answer any queries • Oh and Yes! – Pizza night will be happening again: • 19:00 – 20:00 Sunday - Malt Room • Thank- you’s /speeches 19:20-19:30ish • No sessions programmed for this time so hopefully you can all make it for at least part of it… • Draw for any freebies/kit/giveaways
Breakout Groups – 10 mins • Basecamp Team – Tim Murray – Intro Bar • Summit Desk – Zoe Wilkinson – Intro Bar • Presenters – Alison Bloxham – Room 14 • Sustainability Team – Seonaid Lafferty – Intro Bar • Book Shop – Paul Scully – Back of Theatre • First Aiders – Emily Bayne – Intro Bar • Newbies – Ian Trickett – Brewery Tour • The rest of you – Theatre – FOH/Ops Overview
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