PEOPLE JUST WANT TO CHIME IN TROLLS ARE PEOPLE WHO WANT TO BE HEARD. SETHMUSE.COM
WE WANT TO IGNORE THEM BECAUSE… 1. WE DON’T KNOW HOW TO RESPOND 2. CONFLICT TERRIFIES US 3. WE DON’T HAVE PERMISSION SETHMUSE.COM
DEFINITION OF “TROLLING” TROLLING IS WHENEVER ANYONE SAYS ANYTHING NEGATIVE ABOUT YOUR CHURCH ONLINE. SETHMUSE.COM
A BASIC RESPONSE 1. BE KIND, CALM, AND USE THEIR NAME 2. APOLOGETICALLY ADDRESS THE ISSUE 3. DIRECT TO PRIVATE MESSAGE 4. INVITE THEM BACK SETHMUSE.COM
TYPES OF TROLLS SETHMUSE.COM
THE CONFUSER THEY HAVE THE WRONG CHURCH OR ARE CONFUSED ABOUT WHO AND WHAT YOU ARE. SETHMUSE.COM
RESPONDING TO THE CONFUSER HEY SHARON, NICE TO MEET YOU! WE SENT YOU A MESSAGE ABOUT THIS. THANKS! HEY SHARON, WE THINK YOU MAY HAVE US CONFUSED WITH ANOTHER CHURCH. LET US KNOW IF WE CAN HELP ANY FURTHER! SETHMUSE.COM
THE WANDERING GRUMPUS HE CAME TO YOUR CHURCH BUT IT JUST WASN’T FOR HIM. SETHMUSE.COM
RESPONDING TO THE WANDERING GRUMPUS JIM, WE’RE THANKFUL YOU GAVE US A TRY! TOO BAD IT WASN’T FOR YOU, BUT WE UNDERSTAND. WE’RE DOING WHAT WE BELIEVE GOD WANTS US TO DO AND REALIZE THAT IT’S NOT FOR EVERYONE. HOWEVER, IF YOU NEED HELP FINDING ANOTHER CHURCH HOME, WE KNOW LOTS OF GREAT CHURCHES AND WE’D BE HAPPY TO HELP YOU FIND SOMETHING THAT WORKS FOR YOU AND YOUR FAMILY. MESSAGE US IF YOU’D LIKE A LIST . HAVE A GREAT DAY! SETHMUSE.COM
THE ATYPICAL GRIPE THEY VISITED AND SOMETHING BAD LEGIT HAPPENED THAT NORMALLY DOESN’T. SETHMUSE.COM
RESPONDING TO THE ATYPICAL GRIPE BILL, THANKS FOR REACHING OUT! WE’RE SO SORRY THAT WAS YOUR EXPERIENCE WITH US! WE’LL LOOK INTO THAT ISSUE BUT IN THE MEANTIME, WE WOULD LOVE ANOTHER CHANCE TO GET IT RIGHT. IF YOU’D LIKE TO TALK TO SOMEONE PLEASE SEND US A MESSAGE/EMAIL AND ONE OF OUR PASTORS WILL GET BACK TO YOU QUICKLY. HAVE A GREAT DAY! SETHMUSE.COM
THE VERBAL RAGER THEY ARE ANGRY AND ARE TRYING TO HURT YOU. THEY MAY CURSE, CALL A STAFF MEMBER A NAME, OR SHARE PERSONAL STORIES OF HURT THAT DAMAGES YOUR CHURCH. SETHMUSE.COM
RESPONDING TO THE VERBAL RAGER KAREN, WE CAN APPRECIATE THE FACT THAT YOU’RE UPSET AND HAVE HAD A NEGATIVE EXPERIENCE WITH US. WE SINCERELY APOLOGIZE AND WANT TO FIND A WAY TO MAKE IT RIGHT. HOWEVER, THIS TYPE OF LANGUAGE IS NOT HELPFUL OR KIND AND IS NOT ACCEPTABLE FOR OUR SOCIAL MEDIA FEED. WE’D BE HAPPY TO DISCUSS THIS ISSUE FURTHER VIA PM BECAUSE WE TRULY DO WANT TO TRY AND HELP. HOWEVER, ANY FURTHER COMMENTS LIKE THIS ONE WILL BE DELETED OR HIDDEN. WE HOPE TO HEAR FROM YOU SOON.
THE TRAPSTER STARTS WITH WHAT SEEMS TO BE AN INNOCENT QUESTION, BUT WHAT THEY REALLY WANT IS A DEBATE, NOT ANSWERS. SETHMUSE.COM
RESPONDING TO THE TRAPSTER HEY STEVE, THANKS FOR YOUR QUESTION. YOU CAN FIND OUR BELIEFS ON OUR WEBSITE AT YOURWEBSITE.COM/ EVERYTHINGBUTDINOTHEO AND IT SPELLS OUT WHAT WE BELIEVE ABOUT THE MOST IMPORTANT THEOLOGICAL POINTS. IF YOU’D LIKE TO KNOW MORE THAN THE PAGE EXPLAINS, PLEASE REACH OUT TO US VIA PM OR EMAIL. THANKS! SETHMUSE.COM
THE TROLL -IN-LAW STARTS AS A POSITIVE COMMENT THAT TURNS INTO A BACKHANDED NEGATIVE COMMENT. SETHMUSE.COM
RESPONDING TO THE TROLL-IN-LAW HEY MARIAH, THANKS FOR YOUR KIND WORDS AND FEEDBACK! WE ARE PRETTY EXCITED ABOUT WHAT GOD’S DOING IN OUR LIVES, SO WE TEND TO CRANK UP THE VOLUME. HOWEVER, WE KNOW THAT’S NOT FOR EVERYONE, SO WE HOPE YOU’LL JOIN US AGAIN AND TAKE ADVANTAGE OF OUR FREE EARPLUGS OR LIVE STREAM TO THE TV’S IN OUR LOBBY DURING WORSHIP. HOPE TO SEE YOU AGAIN SOON! SETHMUSE.COM
THE ROBO-TROLL OBVIOUSLY A BOT. SETHMUSE.COM
RESPONDING TO THE ROBO-TROLL CHECK THEIR PROFILE AND IF IT’S CLEAR IT’S A BOT , JUST DELETE THESE. IF IT’S SOMEONE’S GRANDMA, JUST LIKE THE COMMENT AND MOVE ON. SETHMUSE.COM
THE HOVER TROLL THEY HAVE LOTS OF IDEAS…LOTS OF REALLY BAD IDEAS. SETHMUSE.COM
RESPONDING TO THE HOVER TROLL IF YOU FEEL IT NEEDS A RESPONSE: “HEY MARTHA, THANKS FOR THOSE IDEAS!” IF THE PROBLEM PERSISTS, SOMEONE NEEDS TO HAVE A TALK ABOUT WHEN AND HOW THEY CAN SUBMIT IDEAS. SETHMUSE.COM
THE SNIPER TROLL ALSO KNOWN AS “THE 8TH GRADER,” THESE TROLLS CAN ACCURATELY PINPOINT A MISTAKE (OR INSECURITY) AND MAKE IT PUBLIC KNOWLEDGE. SETHMUSE.COM
RESPONDING TO THE SNIPER TROLL HEY KIRK, THANKS FOR LETTING US KNOW. WE’LL GET IT FIXED ASAP. EVERYBODY MAKES MISTAKES! KIRK=JERK. SETHMUSE.COM
CONFLICT IS THE PURSUIT OF TRUTH. - PATRICK LENCIONI
WOE TO YOU, TEACHERS OF THE LAW AND PHARISEES, YOU HYPOCRITES! YOU SHUT THE DOOR OF THE KINGDOM OF HEAVEN IN PEOPLE’S FACES. YOU YOURSELVES DO NOT ENTER, NOR WILL YOU LET THOSE ENTER WHO ARE TRYING TO. MATTHEW 23:13
WOE TO YOU, TEACHERS OF THE LAW AND PHARISEES, YOU HYPOCRITES! YOU GIVE A TENTH OF YOUR SPICES—MINT , DILL, AND CUMIN. BUT YOU HAVE NEGLECTED THE MORE IMPORTANT MATTERS OF THE LAW— JUSTICE, MERCY, AND FAITHFULNESS. YOU SHOULD HAVE PRACTICED THE LATTER, WITHOUT NEGLECTING THE FORMER. YOU BLIND GUIDES! YOU STRAIN OUT A GNAT BUT SWALLOW A CAMEL. MATTHEW 23:23-24
“DELETE AND BAN” AS A FIRST RESORT IS LIKE SHUTTING THE DOOR OF THE KINGDOM IN PEOPLE’S FACES. SETHMUSE.COM
THE IRL TROLL KNOWN AS THE “IN REAL LIFE” TROLL. THEY SHOW UP IN PERSON AND WE SEEM TO GENERALLY KNOW WHAT TO DO. SETHMUSE.COM
ONLINE RELATIONSHIPS COUNT ALMOST 40% OF MARRIAGES BEGIN WITH AN ONLINE RELATIONSHIP IN 2019. SOURCE: HTTPS:/ /WEB.STANFORD.EDU/~MROSENFE/ ROSENFELD_ET_AL_DISINTERMEDIATING_FRIENDS.PDF
IT’S DANGEROUS TO GO ALONE! TAKE THIS. LOVE, JOY, PEACE, PATIENCE, KINDNESS, GOODNESS, FAITHFULNESS, GENTLENESS, & SELF-CONTROL SETHMUSE.COM
SETHMUSE.COM/THATCC
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