People Friendly Policing Presentation for all india police congress at BPRD Hqr. 8th July 2014 Dr Ish Kumar ADG Technical Services Andhra Pradesh 1
PUBLIC PERCEPTION
PUBLIC PERCEPTION
PUBLIC PERCEPTION
REALITY - ? 5
REALITY - ?
POLICE IMAGE/PERCEPTION � (1) burk / minimise the crime! (2) Inadequate/Delayed response (3) does not behave properly towards complainants, witnesses and victims of crime! (4) caste, community and gender biases (5) rude/abusive/unfriendly (6) Innocents are framed by Police (7) illegal detentions 7
POLICE IMAGE/PERCEPTION � (8) are corrupt! (9) use excess force/third degree! (10) There are custodial rapes & deaths! (11) There are fake encounters! (12) Misuse of powers by Police (13) lacks professional competence / shoddy investigations (14) work under influence of ruling class! (15) follow Illegal orders from superior officers � 8
PLEASE PONDER! � A. Would you like to go to a Police Station to lodge a complaint? to visit Police Station alone? � B. Would you like your mother / sister / daughter / wife � C. If not why? – Not sure of response � � Common man is scared of Police � 2. POLICE DOES NOT ENJOY TRUST OF PEOPLE 1. � � 9
� � Change Strategies 10
People friendly policing must aim at 1. 100% recording of all complaints without minimisation 2. Immediate and professional response to all the complaints 3. Friendly and service oriented Police behaviour and attitude 4. No corruption 5. Impartiality 6. Minimum use of force 11
HOW TO ACHIEVE? 1. Improving Human Resource- quantity & quality � 2. Improvement in Processes � 3. Improvement in Communication / Technology Integration 4. Improvement in Physical infrastructure � 5. Improving Finances 12
100% RECORDING OF COMPLAINTS (1) ➢ Oral ➢ Written ➢ SMS ➢ E-mail ➢ Telephone call (2) IT Platform with seamless connectivity (3) Digitization of jurisdictions (4) Websites for the District & Police Station 13
100% RECORDING OF COMPLAINTS � (5) Reception Desks, Women & Children Helpdesks � (6) Training in Soft Skills - attending telephone calls / interviewing skills / recording of statements (7) Access to senior officers for monitoring � (9) Increase in crime / Workload / Resources? 14
RESPONSE MECHANISM (1) Helplines(women,children, old,drug addicts etc.) � (2) Dial 100 / Integrated Control Roomson 911 US pattern � (3) GPS enabled and well equiped PCR Vans � (4) Adequate resources – Thana vehicles / Dog squads / BD squads/ Forensic vans � (5) Professional response 6. Highway patrols 7. 7rail alert service 15
Minimum Use of Force (1) Scientific Interrogation- polygraphy,narco-analysis,brain mapping � (3) Training / Briefing for � Mindset change � (2) Use of Non-Lethal Weapons 16
HUMAN RESOURCES---long term strategies (1) Transparent Recruitment � (4) Restructuring of Police -more Investigating Officers � (5) Separation of investigation from law & order � (3) Outsourcing of peripheral duties � (2) Shift System/weekly offs � (6) Additional Manpower – HRD Plans
EMPOWERMENT OF CONSTABULARY (1) Promotions (2) Work Station for each Constable (3) Constabulary to look into petitions/smaller cases- change of law if required (4) Rewards / Incentives/photographs (5) Rest and recreation (6) Designation of Constabulary :- IT Officer, ➢ Custody Officer ➢ Community Police Officer ➢ Records Manager ➢ Forensic Officer ➢ Scene of Crime Officer ➢ Beat Officer ➢ 18
Process Re-engineering (1) Develop SOPs for (a) Investigations of all kinds (b) Policing processes (search, arrest, interrogation etc.) (c) Law & Order situations (2) Reframing of Station House Management � (3) Training and briefing 19
TRAINING (1)Professional subjects/ SOPs (2) Soft skills (3) Sensitization - Human Rights, Gender, minorities, weaker sections (4) Interviewing of the victims & witnesses (5) Scientific interrogation (6) Assistance to the victims of disasters /accidents (7) Capacity building 20 Soft skill Training
Right to Services Act Single window for registration of � licences, verifications, obtaining • complaints, giving permissions, in a given time frame copies of various documents etc. � Display of Citizen Rights • � CCTNS / SAANJH • � • Quality objectives / Timelines 21
Community Policing � ▪ JANAMAITRI of Kerala ▪ Student Cadet Project- Kerala ▪ Nagrik and Gram Rakshak Dalams of Madhya Pradesh ▪ Community Liaison Groups in Assam and Rajasthan ▪ PARIVARTAN (Delhi) ▪ Jan Sahabhagita Scheme – Rajasthan ▪ Community Outreach Programme ▪ Others 22
Community Policing Programmes • Mohalla Committees • Neighbourhood Watch • RWA Committees • Traffic Committee • Database for blood donors • Servants verification 23
Community Policing – Issue s • Soft Policing – mindset change • Additional Work/Amalgamation in Daily Police Routine • Various models of CP • Training • Legal Framework • Resources 24
POLICE STATION REDESIGNING (1) Public Reception Area (Waiting Hall with adequate furniture, facilities for drinking water, reading material), front desk, women desk, information desk, interview room, � (2) Work Area - training-cum-counselling room, separate desks for each constable, CCTNS Room etc. � (3) Custody Management Area (CCTV, Interview room, medical room, lock-ups with toilets or central lock-up) � (4) Rest & Recreation Area (5) Bigger Areas Rural – 7500 SFT, Urban – 11000 SFT, Metros – 14000 SFT � (5) Need for additional finances � (6) Orissa – Tomando Police Station, another 60 25
POLICE STATION EXPENSES • Rs. 5 – 10 Crore/Year/State for meeting contigencies, shifting of injured and dead, photography, other investigations, hospitality etc. (rural police station – Rs. 15000, Urban – Rs.30000-35000, Metros – Upto Rs. 50000 per month) • Andhra Pradesh, Karnataka, and Maharashtra Model (inadequate!) • Madhya Pradesh Plan Budget • Other States to follow? 26
PREVENTING MISUSE OF POWERS (1) Curtailing Power of arrest (2) Changing Sections of Law - discretion (3) Innocents framing (4) False recoveries (5) Tendency to chargesheet (6)Preventive Arrests and Traffic Challans for Statistical purposes/ Coffers (7) Role of Supervisory Officers 27
IMPROVING WORK ENVIRONMENT � � (1) Misbehavior by SHOs with subordinates � (2) Improving Communication � (3) Fair distribution of duties � (4) Visits / Inspections (5) Check by Supervisory Officers � � � 28
Accountability • Crime Surveys • Feedbacks • Third Party audit • Police complaints authority • Disciplinary actions 29
IMPROVING COURT WORK (1) Court Monitoring System – Vijaywada Model � (2) Immediate return of recovered properties � (3) Informing Case Status (SMS/Mail/Telephone), Information Desk, Weekly time, Spandna 30
Other Suggestions • WOMEN POLICE IN EVERY POLICE STATION (MINIMUM 4) FINANCIAL SUPPORT TO WOMEN/ SC/ ST / ACCIDENT VICTIMS FIRST AID COUNSELLING CENTRES SP OFFICE TO BE DELCARED AS POLICE STATION 31
DISPLAY OF SIGNAGES / TELEPHONE NUMBERS NO RIFLE GUARD IN FRONT GREEN, WELL MAINTAINED BUILDING – PLEASANT AND FRIENDLY NO NEED TO VISIT POLICE STATION IF A FRIENDLY RESPONDER IS THERE 32
FINALLY ❖ Attention from Senior Police Officers ❖ Ownership at grass root level ❖ Institutionalization of Best Practices ❖ Police Reforms (Internal – can be done by police themselves) ❖ Political willpower ❖ Public / Judicial / Media pressure ❖ Legal framework – Kerala Police Act, 2011 ❖ Resources 33
THANKS 34
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