PEOPLE FRIENDLY POLICE STATIONS Presentation by: DR. ISH KUMAR Director (Trg), BPR&D on 24.09.2013 at RPA, Jaipur 1
QUESTIONS TO BE ASKED / ANSWERED (1) Is Indian Police People friendly? (2) Is common man scared of Police? (3) Are Police rude? (4) Are Police corrupt? (5) Can you get a case registered without money/influence? (6) Do Police use excess force/third degree? (7) Are there custodial rapes & deaths? 7
QUESTIONS -ASKED / ANSWERED (Contd … .) (8) Are there fake encounters? (9) Are innocents framed by Police? (10) Do Police burk / minimise the crime? (11) Does Police work under the influence of ruling political party? (12) Does Police observe Human Rights? (13) Does Police behave properly towards complainants, witnesses and victims of crime? (14) Does Police respond immediately to a complaint? (15) Would you like your mother/sister/daughter to visit Police Station alone for lodging a complaint? 8
ROAD MAP – WHAT SHOULD BE DONE TO MAKE POLICE STATIONS PEOPLE FRIENDLY? 9
PEOPLE FRIENDLY POLICE STATION - CHARACTERISTICS 1. All complaints are recorded (no burking or minimisation) 2. There is an immediate and professional response to all the complaints 3. Police behaviour and attitude is friendly and service oriented 4. Minimum / no use of force 10
EARLIER INITIATIVES- � UNDP experiment in Rajasthan, Tamil Nadu & Assam � ISO certification of the Police Stations & Other experiments in Rajasthan � Change Management Cyberabad experiment (A.P) � Kerala experiment (Janamaitri) � Various Community Policing Initiatives 11
Suggestions * THE COMMUNITY POLICING SHOULD BE ADOPTED, OTHER THINGS WILL AUTOMATICALLY FOLLOW. (KIRAN BEDI) EX-DG, BPR&D * PROPERLY PLANNED, ADEQUATE AND WELL MAINTAINED BUILDING, GIVING A PLEASANT, FRIENDLY AND WELCOMING LOOK RATHER THAN OF AWE (N.K. SHINGHAL) * NO NEED FOR ‘ FRIENDLY ’ POLICE STATIONS IF A FRIENDLY RESPONDER IS THERE (ARVIND VERMA) 12
Suggestions By : JACOB PUNNOOSE, Ex-DGP, KERALA * NO RIFLE GUARD IN FRONT * RECEPTION DESKS IN EVERY POLICE STATION * WOMEN POLICE IN EVERY POLICE STATION * CHAIRS FOR ALL VISITORS * KEEPING PREMISES CLEAN AND TIDY * FINANCIAL SUPPORT TO WOMEN VICTIMS, VICTIMS FROM WEAKER SECTIONS * RESPONSE VEHICLES IN POLICE STATIONS ALL TIMES * POLICE RUSHING TO HELP IN ALL DANGER SITUATIONS, NOT MERELY CRIME * STATE WIDE HIGHWAY ALERT .. AN ON CALL RESPONSE SERVICE * RAIL ALERT SERVICE 13
PEOPLE ’ S FRIENDLY POLICE STATIONS- NPM PROJECT 1. Improvement in Processes 2. Improving Human Resource- quantity & quality 3. Improvement in Communication and other facilities 4. Improvement in Physical infrastructure 5. Improving Finances 14
100% RECORDING OF COMPLAINTS (1) � Oral � Written � SMS � E-mail � Telephone call (2) IT Platform with seamless connectivity (3) Digitization of jurisdictions (4) Reception Desks (5) Women & Children Helpdesks 15
100% RECORDING OF COMPLAINTS (6) Training in Soft Skills - attending telephone calls / interviewing skills / recording of statements (7) Receipt for the complaints (8) Preliminary verification / FIR (9) Access to senior officers for monitoring of complaints (10) Websites for the District & Police Station (11) Increase in crime / statistics 16
100% RECORDING OF COMPLAINTS (initiatives) (1) CCTNS (2) SAANJH Centres, Punjab ( 3) Virtual Police Station, Madhya Pradesh (4) Complaint Boxes in / outside Police Stations 17
RESPONSE MECHANISM (1) Helplines (2) Control Rooms (3) GPS enabled PCR Vans (4)Adequate resources – Thana vehicles / Dog squads/ BD squads/ forensic vans (5)Information to complainant regarding progress in investigation/ disposal of complaint etc (6) Quality objectives 18
RIGHT TO SERVICES (1) CCTNS enabled services SAANJH Model (2) Single window for registration of complaints, giving permissions, licences, verifications , obtaining copies of various documents & other services in given time frame (3) Display of Citizens Right (4) Service Orientation 19
COMMUNITY POLICING JANAMAITRI of Kerala � Community Observers of � Rajasthan Friends of Police of Tamil Nadu � Maitri in Andhra Pradesh � Nagrik Rakshak Dallams and � Gram Rakshak Dallams of Madhya Pradesh Community Liaison Group in � Assam and Rajasthan PARIVARTAN (Delhi) � Others � 20
NATIONAL POLICE MISSION PROJECT ON COMMUNITY POLICING (1) Overarching Model (2) Student Cadet Police (Kerala) (3) Community Outreach Programmes (4) Community Policing in Naxalite affected/disturbed areas (5) Community Police Resource Centres (6) Community counseling Centres (7) Alternate dispute resolution 21
Community Policing – Issues * Soft Policing – mindset change * Legal Framework *Resources *Additional Work/amalgamation in daily routine *Force multiplier? * Intelligence *Joint Training of Beat Constables and Community members 22
HUMAN RESOURCES (1) Restructuring of Police to have more Investigating Officers/ Better promotional avenues (2) ) Additional Manpower & Resources (3) Outsourcing of peripheral duties (4) Separation of investigation from law & order 23
EMPOWERMENT OF CONSTABULARY (5) Enable Constabulary to look into petitions/smaller cases (6) Designation of Constabulary & their empowerment:- IT Officer � Custody Officer � Community Policing Officer � Records Manager � Forensic Officer � Scene of Crime Officer � Beat Officer � Child Protection Officer � (7) Work Station & Resting place for each Constable (8) Rewards / Incentives / motivation (9) Meditation & Yoga 24
Process Re-engineering (1) SOPs (a) Investigation (b) Policing processes (c) Law & Order situation (2) Technology (3) Training 25
TRAINING A.(1) Professional Issues (2) Soft skill (3) Human Rights (4) Sensitization (5) Interviewing of the victims & witnesses (6) Scientific interrogation of suspects and accused (7) Assistance to the victims of disasters/accidents B. Need for enhancing training capacity C. Training Intervention Scheme of BPR&D 26 Soft skill Training
IMPROVING WORK ENVIRONMENT (1) Misbehaviour by SHOs and other senior officers (2) Improving Communication (3) Distribution of duties (4) Check by supervisory officers 27
IMPROVING COURT WORK (1) Court Monitoring System (2) Immediate return of recovered properties (3) Status of Case 28
PREVENTING MISUSE OF POWERS (1) Preventive Sections/Traffic Challans (2) Power of arrest (3) Sections of Law (4) Innocents framing (5) Tendency to chargesheet (6) Role of Supervisory Officers 29
ACCOUNTABILITY / POLICE REFORMS (1) Visits (2) Inspection (3) Crime Surveys (4) Feedbacks (5) Third Party audit 30
POLICE STATION REDESIGNING (1) Public Reception Area (2) Work Area (3) Custody Management Area / CCTV (4) Rest & Recreation Area 31
POLICE STATION EXPENSES � Finances for meeting contingencies � Kerala is covering the expenditure under State Plan in new Budget Head In Karnataka all expenditure incurred on � investigations being met through regular budget � Andhra Pradesh and Bihar Model 32
I.S.O. Certificate 33 ISO-9001:2000 Certificate
Vidhayak Puri police station 34
“ IF VIDHAYAKPURI CAN DO ALL OF US CAN ALSO DO ” 35
QUESTIONS / THANK YOU 36
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