March 12, 2019 Tim Chan, Vice President ABOUT NRG RESEARCH GROUP - PowerPoint PPT Presentation

March 12, 2019 Tim Chan, Vice President

ABOUT NRG RESEARCH GROUP     NRG RG RESEA EARC RCH GROU ROUP 2

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Survey objectives • • • • • • • 4 NRG RG RESEA EARC RCH GROU ROUP

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Methodology: Data Collection • • 6 NRG RG RESEA EARC RCH GROU ROUP

Methodology: Data Collection • • • • • • ± • • • 7 NRG RG RESEA EARC RCH GROU ROUP

Demographics 2% 19% 79% 18-34 35-54 55+ Employment 8 NRG RG RESEA EARC RCH GROU ROUP

Demographics • • • • • • • • • 9 NRG RG RESEA EARC RCH GROU ROUP

Demographics • • • • • • • 10 10 NRG RG RESEA EARC RCH GROU ROUP

Overall results: very good! • • 11 11 NRG RG RESEA EARC RCH GROU ROUP

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Most important issue facing the community 13 13 NRG RG RESEA EARC RCH GROU ROUP

Overall quality of life in View Royal 59% 14 14 NRG RG RESEA EARC RCH GROU ROUP

Satisfaction with overall level and quality of services 15 15 NRG RG RESEA EARC RCH GROU ROUP

Satisfaction with specific View Royal services 2% 3% 3% 4% 3% 4% 2% 2% 5% 4% 6% • 16 16 NRG RG RESEA EARC RCH GROU ROUP

Key Driver Analysis: areas of focus Maintain Reinforce Fire services (Q5C) Water services (Q5E) Parks and trails (Q5G) PERFORMANCE Sewer services (Q5F) Juan de Fuca Recreation Centre (Q5A) Police services (Q5B) Road maintenance (Q5D) Town website (Q5H) Be aware Focus IMPORTANCE 17 17 NRG RG RESEA EARC RCH GROU ROUP

Value for tax dollars 4% 5% 18 18 NRG RG RESEA EARC RCH GROU ROUP

Contact with Town of View Royal staff 19 19 NRG RG RESEA EARC RCH GROU ROUP

Satisfaction with View Royal staff interactions 20 20 NRG RG RESEA EARC RCH GROU ROUP

Information from the Town of View Royal 21 21 NRG RG RESEA EARC RCH GROU ROUP

Information preferred from the Town of View Royal 22 22 NRG RG RESEA EARC RCH GROU ROUP

Sources of information on View Royal 23 23 NRG RG RESEA EARC RCH GROU ROUP

Preferred means of contact from the Town of View Royal 24 24 NRG RG RESEA EARC RCH GROU ROUP

Satisfaction with engagement with the Town of View Royal 2% 2% 8% 5% 8% 6% 7% 22% 35% 25 25 NRG RG RESEA EARC RCH GROU ROUP

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Agreement with statements about View Royal 27 27 NRG RG RESEA EARC RCH GROU ROUP

Approaches to current service levels and property taxes 52% 27% 6% 12% 2% 28 28 NRG RG RESEA EARC RCH GROU ROUP

Options for enhanced or expanded services 22% 17% 15% 4% 29 29 NRG RG RESEA EARC RCH GROU ROUP

Funding future large projects 68% 17% 9% 2% 2% 3% 30 30 NRG RG RESEA EARC RCH GROU ROUP

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Conclusions and recommendations • • • • • • 32 32 NRG RG RESEA EARC RCH GROU ROUP

Conclusions and recommendations • • • • • • 33 33 NRG RG RESEA EARC RCH GROU ROUP

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