MANAGING T HE F RONT OF F ICE : T IPS F OR A SAF E & - PowerPoint PPT Presentation

MANAGING T HE F RONT OF F ICE : T IPS F OR A SAF E & SE CURE E NVIRONME NT PAUL ABBAT INOZZI, SE NIOR DIRE CT OR F OR SCHOOL SE RVICE S

“A DAY IN YOUR L IF E ”   L AT E BUSE S UPSE T ST UDE NT   NO SUBS ANGRY PARE NT   IRRIT AT E D VE NDOR NO E L E CT RICIT Y   NO PHONE S F IRE AL ARM   F IGHT NO INT E RNE T   DIST RICT OF F ICE CAL L S IL L NE SS   NE W RE GIST RAT IONS INCL E ME NT WE AT HE R   T E ACHE R RE QUE ST S NO WAT E R

F RONT OF F ICE WE L COMING E NVIRONME NT ! SAF E AND SE CURE !

SCHOOL SAF E T Y AWARE NE SS “T HE RE I S NO GE OGRAPHI C E XCL USI ON . . . I T CAN HAPPE N ANYWHE RE ” ( A PE ACE ABL E SCHOOL )  DE VE L OP A PL AN  GE T E XPE RT ADVICE  DO RE QUIRE D DRIL L S  DE VE L OP L E ADE RS WIT HIN YOUR ST AF F AND BUIL D POSIT IVE RE L AT IONSHIPS AND CONNE CT IONS

DE VE L OP A PL AN F OR F RONT OF F ICE  Sa fe ty T e a m Me mb e r (F ro nt o ffic e is hig h vo lume )  Sta ff sho uld b e dilig e nt with “Sig n-I n Syste m” (Visito rs must fo llo w g uide line s)  F a milia rize sta ff with surro unding s (I nne r-o ffic e do o rs, e tc ...Whe re do I g o ? )  Be sure two -wa y c o mmunic a tio n is a va ila b le  Sta ff sho uld b e pro fic ie nt with sing le -po int e ntry pla ns (if a pplic a b le )  Wo rk with Ma inte na nc e Co o rdina to r to e nsure ve ndo rs/ de live rie s e tc . fo llo w a ppro pria te g uide line s a pplic a b le to yo ur sc ho o l site  Pro vide F e e db a c k/ Pro fe ssio na l De ve lo pme nt fo r Ma na g ing Diffic ult Co nve rsa tio ns

GE T E XPE RT ADVICE “NO ONE OF US I S AS SMART AS AL L OF US” (K e n Bla nc ha rd, He a rt o f a L e a de r)  WORK WI T H L OCAL L AW E NF ORCE ME NT • Re vie w E me rg e nc y Ope ra tio n Pla ns • CPT E D (Crime Pre ve ntio n T hro ug h E nviro nme nta l De sig n)  F ACI L I T I E S/ OPE RAT I ONS DE PART ME NT S • Ha za rds • L ife Cyc le Me e ting s

DO T HE RE QUIRE D DRIL L S  OF F I CE ST AF F SHOUL D AL WAYS PART I CI PAT E  L AW E NF ORCE ME NT a nd F I RST RE SPONDE RS SHADOW  F ire drills 2 drills in the first 20 da ys a nd the n 1 pe r mo nth  T o rna do 1 pe r se me ste r  L o c kdo wn 1 pe r se me ste r  Bo mb 1 pe r se me ste r  AE D 1 pe r sc ho o l ye a r (Da ily Che c k)

DE VE L OP L E ADE RS AND BUIL D RE L AT IONSHIPS  E VE RYONE HANDL E S CRI SI S SI T UAT I ONS DI F F E RE NT L Y  ASSI GNE D ROL E S AND RE SPONSI BI L I T I E S  OPE N COMMUNI CAT I ON  SUPPORT I VE CUL T URE AND CL I MAT E

ACT IVIT Y Re fle c tio ns o f diffic ult c o nve rsa tio ns in the pa st

Challe nge s/ Bar r ie r s   F e ar of c onflic t F e e ling intimidate d   E motional Disr e spe c te d   L ac k of tr ust De fe nsive   L ac k of infor mation Constant inte r r uptions   Hidde n age ndas Minds ar e made up   Pushing buttons Not liste ning  T hr e ate ning

MANAGING DIF F ICUL T CONVE RSAT IONS  F  L OCUS ON T HE PROBL E M, NOT T HE IST E N PE RSON  RE SOL VE CONF L ICT  GAT HE R T HE F ACT S and INF ORMAT ION  BE A RE SOURCE / SUPPORT  BE ASSE RT IVE  RE BUIL D T RUST  BE E MPAT HE T IC  DE - PE RSONAL IZE T HE CONF L ICT  ST AY CAL M, F OCUSE D, POSIT IVE  BE PAT IE NT  CONT ROL T HE E MOT ION

Day- to- Day Must Do’s to He lp Minimize Diffic ult Conve r sations  Be time ly de a ling with issue s; don’t a void it a nd hope it g oe s a wa y.  F ollow- up on voic e ma il me ssa g e s.  Re spond to e ma ils.  Re turn c a lls.  If the a nswe r is NO, be sure to ha ve a ra tiona le for tha t a nswe r. If you don’t ha ve a ra tiona le , g e t the m to the a ppropria te pe rson tha t c a n provide tha t.