KN 2: Future Proofing HR and L&D: Intersections of Learning - PowerPoint PPT Presentation

KN 2: Future Proofing HR and L&D: Intersections of Learning & Technology Tiffany Poeppelman Sales Readiness lead, LinkedIn

Future Proofing HR and L&D: Intersections of Learning & Technology Tiffany Poeppelman Sr. Sales Performance Consultant LinkedIn

“ Innovation happens when the best minds and partners come together, learning from each other Perform, and collectively devising game Transform & Innovate in the changing solutions .” Digital HR services field. Alain Dehaze, CEO Adecco Group

Fourth Industrial Revolution Brings with it new ways to operate More sophisticated models of delivering goods sold New client expectations Advancing services to customers Additional organizational demands

Organizational Ecosystem EXECUTIVE Executives set vision & strategies HR & L&D HR & L&D teams transform employees & define strategies EMPLOYEE Employees delight the customer & excel the business CUSTOMER Customers are at the heart of every company

Culture of Learning

Culture of Learning Components The technology to The systems to The right people aid the learning reinforce learning process

The Right People

To hire the right people: Focus on your purpose, Build a brand to attract Evolve your practices not your products and retain top talent to the multi- generational workforce

#FutureSkills – Grow Our Core Skills Build a Strategy Learn about Be tech savvy Lead with data learning Proactive vs Leverage the Tell stories with Reactive Be the example force multipliers data

The Systems to Reinforce Learning

Reinforcement of learning Implement Implement HR Manage employee evaluation and L&D systems progress methods to ensure over time and to track success accountability events

Business Partnerships Awareness of business objectives & strategies will enable you to be a trusted advisor Partnering with other cross-functional teams will provide a wealth of knowledge from data sets Relationships across the business can raise your technology and business acumen

The Right Technology

Expand your learning strategy: Make it easier Experiment Provide for employees to with reinforcement just-in-time gain knowledge to learning learning do their job approaches alternatives

“ We forget up to 79% of new information within 30 days Hermann Ebbinghaus

Traditional Learning Channels Online Learning In-person Hybrid e-Learning Management Classroom Approaches Courses Systems

Collaborative Learning Technologies Social learning platforms Video-based recordings Reinforcement testing Virtual classrooms Communication apps Engagement polling AI tracking (voice to text) Personalized training recommendations

Gamification & Engagement

Fueled by: Badges Points Awards Competition

Social Learning

Social Media Polling Apps Online Encyclopedias Structured Learning Networks Group Discussion Boards

Learning Reinforcement

During training: Poll questions & Real-time quizzing

After training: Reinforcement Platforms Feedback Driving a Video-based reinforcement testing approach recordings

Future Of Learning

Fueled by technology solutions: Search engines Artificial intelligence Shared work product libraries Wiki technology Instant messaging Push technology (reminders)

Data-Driven Impact Learning analytics are shifting to post training measurement (not in-class feedback) Analytics are being collected during the event to predict success Strategies are designed up front for visibility of success Tracking mechanisms are being enabled across environments Dashboards are providing real-time insight on results & impact

“ Ephemeralization Doing more and more with less and less until eventually you can do everything with nothing " Buckminster Fuller

Manage the influx of informal content Ashok Goel Georgia Institute of Technology

“ The future is already here - It’s just not evenly distributed William Gibson 4 4 2 3 1 Continuous APIs Predictive Micro-learning merging of connecting analytics based on the go tools & datasets for adaptability capabilities

Future Trends Information Curating Encouraging Formal Technology can is everywhere content individuals to opportunities can and will quickly is grow on their be created over advance your getting easier own is a must time and culture of countries learning

“ How will you create a culture of learning? The technology The right people The systems to reinforce learning to aid the learning process

Questions Tiffany Poeppelman Sr. Sales Performance Consultant LinkedIn @TRPoeppelman