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@amchamwatch | @SuomenNestle @AcademicWorkFI | Inspirational Leadership to Future-proof Your Business FUTURE-PROOFING YOUR BUSINESS 30 October 2019 Mikala Larsen Head of HR, Nestl Nordics Mika la L a rse n Education Career Family,


  1. @amchamwatch | @SuomenNestle @AcademicWorkFI | Inspirational Leadership to Future-proof Your Business

  2. FUTURE-PROOFING YOUR BUSINESS 30 October 2019 Mikala Larsen Head of HR, Nestlé Nordics

  3. Mika la L a rse n Education Career Family, friends & fun

  4. AGENDA NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

  5. NEST L É AT A G L ANC E Providing CHF 91.4 Number of 413 2 000+ 308 000 safe, quality countries we billion factories in nutrition for brands employees sell in 85 countries sales more than worldwide 190 in 2018 150 years

  6. NEST L É I N T HE NO RDI C S Iceland Finland Puljonki factory (food) NNS MEUR 5 1 561 Turku Factory 725 Sweden (Infant Nutrition) employees countries in 2018 Espoo Office Norway 4 5 8 Oslo Office Nestlé Health Science, Hälsans Kök, Nespresso factories sales offices warehouses Helsingborg Office Nestlé Nordic Zoégas Factory Denmark Head Office (Coffee) Oscar Factory (Food)

  7. DRI VEN BY PURPO SE, G UI DED BY VAL UES aligned actions and our purpose communications as ONE Nestlé Enhancing quality of life and contributing to a healthier future our values Values rooted in respect where we make impact for individuals & families for our communities for the planet Enabling healthier and happier Helping develop thriving, Stewarding resources lives resilient communities for future generations how we • Offering tastier and healthier choices • Enhancing rural livelihoods • Caring for water make impact • Inspiring people to lead healthier lives • Respecting & promoting human rights • Combating climate change • Building, sharing and applying nutrition • Promoting decent employment and diversity • Safeguarding the environment knowledge Brands with purpose 2030: Improve 30 million livelihoods in by 2030 2030: Help 50 million of children lead 2030: Go for zero enviromental communities linked to our business impact in our operations healthier lifes activities

  8. DRI VI NG BEHAVI O R / PURPO SE & VAL UES DAY

  9. AGENDA NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

  10. THE NORDIC UNCOMPROMISING CONSUMER

  11. EXAMPL ES O F T HE UNC O MPRO MI ZI NG C O NSUMERS an and FLEXITARIAN and an an and MEAT HEALTHY UNHEALTHY eSHOPPING GROCERY 48% 48% FOOD JOY SHOPPING OF DAILY CALORIES +17% 50% CLAIMS HEALTHY 95.2 KG/CAPITA 48% 66% HAS SHOPPED 100% HAS SHOPPED FROM SWEETS & EATING 16-34Y ON-LINE IN GROCERIES SUGAR DRINKS EXTREME DISTRUST WORLD CLASS WASTE LEADING ECO TRANSPARENCY an and an and and an an and RECYCLERS 48% GENERATORS ECO 48% SCEPTICISM 60% 72% 2% (+9%) DEMANDS HIGHER ”I DON’T TRUST 95%+ DRS 777 KG 13.3% (+31%) ’The New Eco’ TRANSPARENCY ANYONE” PERSONALIZATION an GOOD DATA and an and and an CUSTOMIZED FOR THE EGO BARGAIN WORRIED 48% 48% PLANET CONSUMPTION SUBSCRIBE TO STORE BEAUTY PRODUCTS 35% 68% EGO 17% 33% 100% 93% ”DATA ”CLIMATE AGONY” PERSONALIZED BASED WANTS PERSON- INDULGENCE ALIZED OFFERS WORRIED” 16-29 y ON BARGAIN

  12. ….C O MPET I NG T O T HE HI G HEST WO RL D ST ANDARDS Top recyclers Energy from renewable sources Fastest achievements of SDGs SUSTAINABILITY Table 1: The SDG Index Source: Eurostat Source: World Economic Forum Source: SDG Index Most effective governments Most democratic Least corrupted GOVERNMENTS & SOCIETY Source: Gallup Source: OECD Data Source: The Economist Source: Eurostat Source: Gallup Source: GTCI Least discriminating Most peaceful Most generous

  13. ….C O MPET I NG T O T HE HI G HEST WO RL D ST ANDARDS Best at globally competing Highest paid hourly wages Hightest income tax Skilled labor migration ECONOMY & BUSINESS Source: World Economic Forum Source: Eurostat Source: OECD Data Source: KDM Engineering Best at helping immigrants Obsessed with health Highest public healthcare spend Most innovative Source: GTCI Source: OECD Source: OECD Source: WEF Source: GTCI Source: WEF Source: WEF Source: SDU PEOPLE Best at gender equality Highest quality of life Happiest countries Nordic beats everything

  14. Nordi dic Uncompromising Work P Place OUR PEOPLE High Live the Expectations Full Life and Pace Speedy Disruptive More Competitive T-shaped Feedback change Experimentation Technology loops Job Market skill profiles w/o motion sickness Pressure on Inclusion ”Red” and Ideological Bridge Company Capital is More Structural ”Blue” ocean drives all sides Purpose Intelligence cheap Investments Cost Diversity jobs Source:

  15. Nordic ic Un Uncompromis ising Employees Transparency My OUR PEOPLE OUR PEOPLE for Me Trust My My Influence Impact My Channels Communication & Formats for Me My My My My Full Life Happiness Growth Development Friction-free No Hassle for Me My My Future Career My impact My on Society Purpose Source:

  16. AGENDA NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

  17. HO W FAST T HI NG S C HANG E..

  18. PO T ENT I AL O F BEI NG A C REAT I VE G ENI US 98% 32% 10% 2% Age 4-5 Age 8-10 Age 13-15 280.000 Adults

  19. T HE SMART -UP MI SSI O N Agile THINK BIG, START SMALL, LEARN FAST

  20. WE WANTED TO: BY: BECOMING MORE INNOVATIVE AND AGILE, MEET THE DEMANDS OF UNCOMPROMISING CONSUMER, AND THEREFORE WE WANTED TO CHANGE THE MINDSET IN UTILIZE TECHNOLOGY AND UNLUCK HUMAN ABILITIES THE NORDIC ORGANIZATION & RESPOND TO THE FAST EVOLVING LANDSCAPE

  21. O UR SMART -UP T RI BE MEMBERS CONFECTIONERY, BEVERAGES COMMERCIAL FI HR BEVERAGES NESPRESSO DAIRY & FOOD TECHNICAL & COMMUNICATION PRODUCTION PROFESSIONAL HEALTH SCIENCE FINANCE HEALTH SCIENCE INFANT NUTRITION NESPRESSO HR INFANT NUTRITION COMMERCIAL DK FINANCE

  22. T HE RO L E O F T HE T RI BE MEMBERS Be the ambassador of the Smart-UP mindset and ways of working by: Thinking big, starting small, learning fast Being curious and open minded Involving the organization, and seeking Exploring the problem space, and then testing inspiration and support from the solutions being close to the consumer outside Sharing learnings, sharing progress and Don’t fall in love with the idea too fast sharing experiences

  23. KEY EL EMENT S O F T HE T RI BE JO URNEY Business Model Canvas How to explore a problem space Agile Project Management Hackathon Funding event Pretotyping

  24. O UR T RI BE PRO JEC T S 2018 -2019 TRIBE Coffee With Trust TRIBE TapIn TRIBE EnMei DNA TEST AND BLOCKCHAIN SIRI / ALEXA PERSONALIZED DATA ENABLED VOICE ENABLED VITAMIN D / ZOÉGAS NESPRESSO WINTER DEPRESSION TRACEBILITY REORDERING CURE 2019 -2020 TRIBE TEC TRIBE The Girlpower Tribe TRIBE Viva la Tribe SUPPORTING SUSTAINABLE ENVIRONMENTAL FAMILIES ON IMPACT INSECT THEIR BASED PRODUCT BREASTFEEDING PET TREAT LABELLING JOURNEY

  25. SMART-UP ON ALL LEVELS NIMCOM People Managers Tribes Full Organization

  26. AGENDA NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

  27. PUT T I NG PEO PL E FI RST Ambition: Agile Organisation delivering happier and healthier lives Regional Structure Simplifing for better and for ONE Market friction free solutions INCLUSIVE SIMPLIFIED STRUCTURE Mindset: PROCESSES Building Inclusive Teams & Disruptive Leadership Delivering transparency to build trust, motivation and engagement Ensuring future ready skills FUTURE READY and competences TRANSPARENT SKILLS & REWARDS COMPETENCIES

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