The UK’s European university KENTVISION PROGRAMME/ UPDATE TO ACADEMIC DIVISION Academic Division Meeting, 02 February 2017
KentVision Agenda 10:30 Programme Update Andrea Addison 10:35 KV Student Lifecycle Dennis Burgin 11:05 Approach & Engagement Andrea Addison – Testing – Training – Week Numbers 11:10 Example of SITS Jayne Bloodworth 11:15 Break 11:30 Break-out: Meet the Team All 12:20 Going forward Andrea Addison 12:30 Close KentVision: Update to Academic Division, 02 February 2017
What is KentVision? A major Business Change Programme • To support improvements in student lifecycle administration and student experience • IT-enabled using SITS product We prepare I Enquire I Apply I Arrive I Learn I Complete • All programmes delivered across the student lifecycle • Business processes, from enrolment to award and ceremonies • Processes and organisational structure/role changes as necessary to deliver a unified solution and enable schools to focus on face to face engagement with their students • Replacement of the current SDS scope KentVision: Update to Academic Division, 02 February 2017
Why KentVision? • To help achieve strategic ambitions for University of Kent • Investing in student administration to support improvements in both the student and staff experience • Adding to KentVision Admissions • The current SDS is at the end of its life • Tribal SITS is market leader with > 50% of UK HE market and it’s proven KentVision: Update to Academic Division, 02 February 2017
KentVision Objectives • All applicants and students experience an administrative journey that is clear, informative and seamless • A unified academic administration • Improved business processes and IT enablement that fulfil the University’s strategy for effective and efficient operation • Digital campus • Improved student administration that reduces administrative effort KentVision: Update to Academic Division, 02 February 2017
KentVision Early life support Go-live roll-out KentVision High Level Plan V7.0 ADM January 2017 LIVE Dec-16 Jan-17 Feb-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Mar-17 Design & Development Strand Testing System Testing User Acceptance Testing Admissions Regression Testing System Integration Testing Performance & other Testing Training Current position KentVision: Update to Academic Division, 02 February 2017
Student Lifecycle Hierarchy We prepare I Enquire I Apply I Arrive I Learn I Complete KentVision: Update to Academic Division, 02 February 2017
Approach & Engagement • Governance through Steering Group & Project Board Analyse & agree Design & build Test Implement Support requirements • Engagement & guidance through Stakeholder Groups • Change management in requirements, design and preparation • Testing internally & with users • Rehearsing our Go-live • Collaborating in preparation for implementation KentVision: Update to Academic Division, 02 February 2017
Communications & Change Management • Communications plan • Engagement has increased in recent months with visits to Schools, central departments and key stakeholders • Feedback has been received and fed back into the programme from meetings and engagement had with stakeholders • First meeting of the Programme wide Stakeholder Group • Received a presentation on Assessment • Mick Norman leading on the Change Management process KentVision: Update to Academic Division, 02 February 2017
Testing User acceptance System Unit testing Strand Testing System testing Testing Integration ++ • Strand testing for detailed functionality by component • QUALITY GATEWAYS • System testing using student scenarios • USER ACCEPTANCE TESTING • Load and performance testing • Security and penetration testing • Operational acceptance testing KentVision: Update to Academic Division, 02 February 2017
User Acceptance Testing • Business assurance of quality and acceptance • No surprises Agree acceptance Review & enhance Identify data & Appoint Users Manage defects Sign-off criteria test scenarios execute • UAT users appointed to represent all • Option to use ST scenarios & adapt to make your own • Controlled environment to complete phased tests as efficiently as possible • Supported by experienced test analysts and designers • All points raised documented & progressed to agreed outcome • Exit criteria agreed for UAT sign-off KentVision: Update to Academic Division, 02 February 2017
Training • Plan with you for training on robust solution • Setting training objectives • Assessing end-user needs • Plan for preparation, delivery and support delivery according to needs 1 to 1 Classroom style trainer-led Seminar style group demonstration • For UAT creating super-users • Client and web training • Recommend by team and business • Leave training assets KentVision: Update to Academic Division, 02 February 2017
Week numbers • Objective to find right solution for the business • Current method uses alternative term week numbers • Constraints of SITS dictates a 1-52 academic week numbering • Solution proposed has change management implications that were not addressed over 12 months ago • Analysis with clear options and with strengths & weaknesses of options available • Management decision from an informed position KentVision: Update to Academic Division, 02 February 2017
Example of SITS • Demonstration of look and feel • Break for coffee KentVision: Update to Academic Division, 02 February 2017
Informal breakout with the team • Rolling presentation with change & benefits information • Stands for a number of business areas: • Student Lifecycle Business Process • Change Management • Visa Compliance • Module Diets & OMR • Timetabling & Events • Tuition Fee Invoicing & Student Loan Company • Scholarships & Bursaries • Assessment & Reassessment • Postgraduate Research Management • Attendance • Disability Details & Inclusive Learning Plans KentVision: Update to Academic Division, 02 February 2017
Close • A full schedule of work to Go-live • Increase engagement & share information • Website • Sharepoint with documentation • Open days KentVision: Update to Academic Division, 02 February 2017
THE UK’S EUROPEAN UNIVERSITY www.kent.ac.uk
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