Janet NOC Giovanni Sorenti Janet Service Desk Manager
Janet Infrastructure • ≈6,000km of G.652 fibre • 79 Points of Presence • Core capacity n x 100Gbit/s • RNs connect at n x 10G Range from 10G to 60G
Points of Presence • 7 Janet Core PoPs • Tele - xxx, Leeds, Scolocate • 4 SSET Core PoPs • Bristol, Birmingham, Nottingham, Glasgow • 8 SSET Transmission PoPs • Peterborough, Southport, Newcastle... • 21 SSET ILA sites • everywhere • 39 RNEPs • University locations*
DWDM/Layer3 equipment • Ciena 6500 platform • Core: Juniper T1600 Juniper T4000 • Lightpath: Juniper MX960
Services Offered • Web Filtering • Web hosting • Janet Server Certificates • Primary/Secondary Nameserver Service • Video Conferencing
Network Management/Monitoring Tools • SNIPS • HP OpenView • Netsight – customer tool • OneControl – layer 2 devices • In house project
User Types • Higher Education • Further Education • Research • Local Authorities • IT Managers and support teams
Customer SLDs • Service Description • This service provides network connectivity from an organisation to the Janet network and so to the Janet community and to the rest of the world. • Janet Connection Services Administration relates to the procedures for approval and commissioning of connection services, allowing new organisations to join the Janet network, and to upgrade, shift, merge and cancel connections to existing organisations.
Customer SLDs • Hours of Service • The service is available 24 hours a day, 7 days a week, all year. The associated administration service is available during the Business Day. • The Business Day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August Public Holiday.
Customer SLDs • Target Availability • The target availability of the network is 99.7% measured monthly over a 12 month period, excluding service-affecting maintenance. • Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice. • The target time to restore service due to a fault is less than 10 hours for each fault.
Communication Tools • community.ja.net • Ongoing updates and conversations regarding day to day service activity • Users must be registered • Email • Telephone • Trouble Tickets • Requires generic email address • Filtered by Points of Presence • Central Database/Customer Relationship Manager
NOC Structure • Distributed between three locations • London • Manchester • Oxford • NOC split into 5 groups • Connections Management Group • Network Services Group • Janet Service Desk • Network Engineering Group • Core Architecture Team
Roles and Responsibilities • Janet Service Desk • Centralised at Lumen house Head Office • First line monitoring and fault investigation • Fault SLA ownership • PoP access management • Maintenance notification and management • Monday to Friday 07:00 to Midnight • Weekends 09:00 to 19:00 on call
Roles and Responsibilities • Network Engineering Group • Distributed between Manchester and London NOCs • Second line monitoring and fault investigation • Managed Router Service • New Connection requests • IP Management • Monday to Friday 08:00 to 18:00 • 1 x engineer on call all other times
Roles and Responsibilities • Core Architecture Team • C entralised at London NOC • Third level fault investigation • Procurement • Major projects • Core Layer2 provision • Monday to Friday 08:00 to 18:00 • 1 x engineer on call all other times
Inter-NOC communication – other Janet Groups • Telephone Hunt Groups • Group email addresses • Ticket Diaries • Community Pages • Video Conferencing
Inter-NOC communication – Providers and Customers • Telephone • Community Pages • Generic email addresses • Portals (suppliers only) • Trouble Tickets
Inter-NOC communication • Telephone • Email • Ticket Diaries • Video Conferencing • Instant Messaging
Documentation • Network equipment and infrastructure • Central database • OneControl • Janet wiki pages • Perl scripts • Best practice documents tracked through quality system • ISO 9001:2008
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