NORDUnet Nordic Infrastructure for Research & Education TF-NOC meeting in Barcelona NOC taxonomy Stefan Liström
NORDUnet NOC taxonomy topics Nordic infrastructure for Research & Education • NOC structure • NOC functions • NOC workflows • Setting up & maintaining a NOC • NOC assessment • NOC physical arrangements
NORDUnet Topic priority Nordic infrastructure for Research & Education Topic Suggested priority NOC structure 1 NOC functions 2 NOC workflows 3 Setting up & maintaining a NOC 4 NOC assessment 5 NOC physical arrangements 6
NORDUnet NOC structure Nordic infrastructure for Research & Education Subtopics Suggested Deliverables Investigate what different types of NOCs Survey of how current NOCs (that (e.g., NREN NOC, campus NOC, project NOC participate in TF-NOC) are etc...) there are and how they generally organised, e.g. number of people, relate to the network and services they amount of tickets etc handle. Discuss benefits and disadvantages of List of functions that might be different operational models (e.g., in-house beneficial to outsource in certain or outsourced NOC) and correlate which senarios. List of who outsource functions are more or less suitable to what. implement in either model. Investigate how NOC personnel can be mapped to the internal organisation and how the responsibilities are divided (e.g., dedicated NOC personnel or rotating experts). Identify important factors to have in mind if migrating from one type to the other.
NORDUnet NOC functions Nordic infrastructure for Research & Education Subtopic Suggested Deliverable Define the different kinds of List of functions and/or services functions and responsibilities a NOC handled by a NOC can have (e.g., categorisation of networks and services). Create a mapping between Mapping between tools used by functions and different tools usually NOC and which functions they used to support each function. fulfill.
NORDUnet NOC workflows Nordic infrastructure for Research & Education Subtopic Suggested Deliverable Investigate what different service Collect workflows used by NOCs, workflows are used and useful for e.g. Service ordering (how to a NOC. ensure that all infromation needed by the NOC is made available when a new service is commisioned) and service handover to NOC. Investigate what kinds of procedures are used and useful to support the NOC functions.
NORDUnet Setting up & maintaining a NOC Nordic infrastructure for Research & Education Subtopic Suggested Deliverable Discuss the benefits and Examples of different NOC disadvantages of setting up a NOC schedules with information about with 24/7 or only support during advantages and/or disadvantages the day and identify the with those schedules. requirements such as resources needed to cover different shift work. Collect information about initial List of links to knowledge sources knowledge sources that could be about NOC operations useful for new network engineers working in a NOC (e.g., books, tutorials, online learning courses)
NORDUnet NOC assessment Nordic infrastructure for Research & Education Subtopic Suggested Deliverable Discuss which indicators are interesting to measure regarding NOC performance issues. Create a list of KPI (Key List of KPIs and examples of how to Performance Indicators) and measure them. discuss how to measure them and potential recommendations on how to achieve better performance.
NORDUnet NOC physical arrangements Nordic infrastructure for Research & Education Subtopic Suggested Deliverable Gather information about physical Pictures of different NOC setups arrangements (e.g., wall monitors with information about advantages or table arrangements) for NOCs and/or disadvantages with this and discuss the benefits and setup disadvantages of different setups.
NORDUnet Topic priority Nordic infrastructure for Research & Education Topic Priority after discussion at TF-NOC meeting NOC functions 1 NOC structure 2 NOC workflows 3 Setting up & 4 maintaining a NOC NOC assessment 5 NOC physical 6 arrangements
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