Induction Programme Session on Communication Skills-Verbal and Non - PowerPoint PPT Presentation

Induction Programme Session on Communication Skills-Verbal and Non -verbal Dr. B. Varalakshmi #9441095380 b.varalakshmi@gmail.com

Congratulations to you all for joining our Government service. I am Dr. Varalakshmi. I train students and employees in Communication Skills and soft skills. I am very happy for this opportunity to interact with you all. This is the first time for me to address a gathering of hearing impaired. Hope we will communicate comfortably. I am expecting you to participate freely and give your feed back at the end.

We communicate with our friends, family, society,co-workers , employers,etc, for Different reasons, on different occasions …..Do you agree ?

In communication , when do we get good results ? When both the speaker and the listener are: Comfortable with the language and non-verbal communication, Do not have any barriers to communicate and listen to the speaker When the points are clear and brief ( not complex and lengthy) When both the speaker and the listener pay attention, understand the non-verbal Hints carefully.

Importance of Communication at the work-place What happens if the communication is poor or incomplete at the work place ?

What happens if the communication is poor or incomplete at the work place ? Misunderstanding, Poor results in work Poor team work Waste of time Stress ,etc….

In a meeting, face to face conversation , etc, whose responsibility is it to communicate successfully ?

It is the responsibility of both the speaker and the listener The speaker must know the audience/listeners The speaker must use proper vocabulary,tone , gestures,body language The listener must pay full attention The speaker must check whether the listener understood the points The listener must ask questions and clarify any doubts

Your smile, gentle tone, gestures, body language,discipline,punctuality, Respect for the listeners’ personal space, time etc are a part of your Non-verbal communication. At the work place, observe the non-verbal hints carefully. They reveal/show the true character.

You cannot understand any communication if you are upset, in a hurry, not well,do not know the subject, etc. What should you do in the above conditions ?

What will you do ? Try to control your emotions?, Ask the speaker for an appointment/meeting at another time? Take permission to be absent and get the information from a colleague later? Ask your colleague to video record the meeting and help you?, Read the minutes of the meeting and get clarification? Attend the meeting but remain absent minded?

For a healthy work place, we need an inclusive environment. How will an inclusive environment be, according to you ?

In an inclusive work place, people of both genders, People with impairments-- will all have an equal opportunity To work and contribute to the organization. They will have respect, will be addressed in a friendly manner .

Focus on your abilities, Communicate with confidence, Do not be passive communicators, Do not be aggressive communicators, Be assertive communicators.

Communication skills can be improved with practice You will gain recognition, efficiency, friends, success as your Communication skills improve. One impairment does not stop us from becoming good communicators ,good team members, good leaders. Making the best use of our abilities helps us in our progress.

Wish you all the best for a useful induction programme And success in your careers I am now waiting for your feed back — What are a few good points you liked In this session ? Thank You . Dr. B. Varalakshmi #9441095380 b.varalakshmi@gmail.com