IATA Webinar 14-October-2020 Our Response to COVID-19 Slow recovery - PowerPoint PPT Presentation

The T raveler Centric Airline Retailing Platform By JR T echnologies Air Tech Players Responses to COVID-19 IATA Webinar 14-October-2020

Our Response to COVID-19 Slow recovery 1000 900 800 North America 700 Europe 600 China 500 Japan India 400 Southeast Asia 300 South America 200 Middle East & Africa 100 0 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 Airli line revenues dr dropped by y som some 85%. 85%. The cl clim imb ba back to to 2019 2019 levels is s goin oing to to be be ste teep an and will ll require a a lot t mor ore than un undercutting the competitors’ far ares. The mos ost t important dif differentiation will ll be be in you our pas passenger pr processin ing bu busin iness models ls. This is s the ri right tim ime for or ai airlines to to reflect on on a a lon ong te term strategy that will ill ena enable them to to sell sell an and fu fulf lfill ll everyt rything wit ithout the extr xtra cos ost t of of staff to to ha handle it. . Aerostream is here to enable this transformation. CON ONFIDENTI ENTIAL

Our Product Vision Sell anything through any channel and seamlessly fulfill it CON ONFIDENTI ENTIAL

The ROI of the Aerostream Full Retailing Platform Customer insights Increase revenues Improve Choose and deploy the customer experience Full Airline optimal commercial Retailing Platform with access to real time go-to-market strategy business intelligence tailored to the airline’s own business model Higher Realtime Profits Intelligence Gain full control Lower Commercial Simplify and automate Cost/Unit Agility over products & business systems, Stay ahead services portfolio, processes and pricing and of the functions distribution strategy curve Reduce 3rd party Reduce costs & increase dependencies efficiency CON ONFIDENTI ENTIAL

What is the Aerostream Airline Retailing Platform • A Platform as a Service (PaaS) • Designed for time-boxed inventories (airline seat, parking, stadiums, …) • Designed for product inventories (apparel, furniture, duty- free, …) • Designed with ML and AI pricing and bundling capabilities (airline seat + parking + duty-free = product bundle) • Full order management capabilities (order, order change, cancel, refund, exchange) • Worldwide payment capabilities (CC, Alt FOP, BSP/ARC, wire transfers, Loyalty miles, credit line, wallets, …) • DCS using ONE Order real time interface, NDC Re-shopping and order Change and full legacy messaging support • Designed for managed deliveries of entitlements (products consumed, versus products sold) • Real-time Business intelligence • Support for legacy standards: EDIFACT/Type B/IATCI CON ONFIDENTI ENTIAL

Integrated with Salesforce Service Cloud Order Management integrated with SalesForce CRM and SalesForce Marketing Modules Key Features • Manage Orders (re-shop, change order) • Customer services agents can see passenger profile and purchase history in one display • Track service requests that come via phone, email, and social media • Directly integrated with JR Technologies Order Management • Provide real time access to information when ONE Order is supported at delivery touch points CON ONFIDENTI ENTIAL

Integrated with Salesforce Marketing Cloud All data gathered from customer Interactions in one easy display Key Features • Applies to any direct distribution portal: B2C and B2B • What they buy: Historically purchased • Real time: what they are shopping for • Stated Preferences • Interaction with call center • Interactions with web site • Market segment membership • Marketing campaign responses • Current abandoned shopping cart CON ONFIDENTI ENTIAL

Integrated with the IATA Financial Gateway Consolidate payment processing through IFG The IATA Financial gateway was developed and is operated by JR Technologies Key Features • Support of multiple instrument types- Visa, MasterCard, PayPal , Sofort, Giropay, ALIPAY, UnionPay, IDEAL, DOTPAY, QIWI, Interac, WeechatPay, EnterCash • A global network of payment processors – Ingenico, SafetyPay, Adyen, Worldpay, … • Direct integration with specialized IATA capabilities – EasyPay, IATAPay, Settling via BSP and ARC, TASF, TIP • Bilateral credit agreements with agencies CON ONFIDENTI ENTIAL

JR Technologies + Atos = Alliance of Airline Industry Transformation €1.2 bn Clients in airline industry 50+ 110,000+ Leading Operating margin Experts worldwide pure player €12 bn Top 5 NDC & One Order digital world leader IT Services Group Thought leader c. 4,500 patents Level 4 certified Present in c. €235 m R&D 73 countries Per annum CON ONFIDENTI ENTIAL

PaaS – Integration Partners Product & Solutionning Consulting (Greece) (US-Europe) Sales Support (APAC) Software Delivery Sales Support Data Sciences (US/India/Poland) (All sites) (France) CON ONFIDENTI ENTIAL

Where to go from here EXECUTIVE DESIGN IMPLEMENT MEETING LABS & POCs Explore opportunities with our Experiment innovations Just Do it! for Air Transportation executives and experts Learn Fact check Deploy at your own speed CON ONFIDENTI ENTIAL

Questions? George Khairallah CEO, member of the BOD JR Technologies george@jrtechnologies.com