I ntroducing the Patient-Centred Care Project W hat is the - PowerPoint PPT Presentation

I ntroducing the Patient-Centred Care Project

W hat is the Patient-Centred Care project? Using Experience-Based Co-Design to im prove experience for patients and staff Aim s: – To improve experience of services for patients and staff How ? – By understanding the current experience – Patients and staff working as equal partners to prioritise and co-design solutions

W hat m akes a good service: designing experiences + + Perform ance Engineering The Aesthetics of Experience (P) (E) (A) How the whole interaction How well it does the How safe, well with the product/ service job/ is fit for purpose engineered and reliable feels/ is experienced it is Physical Human (Safety) (Functionality and environment environment efficiency) Leading Improvement in (Experience) Lean, No Delays, Productive Patient Safety, Safer Patient Ward/Leader Initiative Experience-Based Co-Design Source: Bate & Robert, 2007

Joint patient-staff event – w orking together • Watch the film of patient interviews • Hear what the patients have prioritised • Hear what staff have prioritised • In groups of patients and staff agree priorities • Form ‘co-design’ groups of patients and staff to deliver these improvements

W hat do people think of this approach? Film of patient interview s Staff ‘A very effective, pow erful rem inder of w hy w e are doing w hat w e do’ Patient ‘I t seem ed a very pow erful w ay of opening up the strengths and w eaknesses of the care at hospital’ Staff ‘W hat a resounding pow erful look into individuals’ lives/ experiences w ith breast cancer’ Discussing and sharing experiences betw een patients and staff Patient ‘I w as w orried that it could turn too m uch into only personal experiences but it w as very focused and the experiences w ere used to highlight im portant points’ Staff ‘I felt that getting the priorities defined enabled us to really identify w hat is im portant and should be focussed on for im provem ent’ Staff ‘I t’s felt very productive, w orking tow ards a sim ilar goal, I w onder w hy it’s taken so long …’