Have your say at surreycc.gov.uk/transportreview or call 0300 200 - PowerPoint PPT Presentation

Page 99 Item 9 Have your say at surreycc.gov.uk/transportreview or call 0300 200 1003 by 2 February 2015 9

9 SCC Local Transport Review: Environment & Transport Select Committee Page 100 12 March 2015

Agenda 1. Recap on the background to the Local Transport Review 2. Overview of the consultation process 3. Initial analysis of the consultation results 4. Savings target for 2015/16 and beyond 5. Political approval process for change Page 101 6. 6. Any questions Any questions 9

9 Background to the review • We are reviewing the County Council’s major spending on local transport • The review aims to integrate services, find efficiencies, and make savings via three streams 1. Local Bus Page 102 2. Concessionary Fares 3. Community Transport 3. Community Transport

Pre cursor to the Public consultation On 23 September 2014 cabinet authorised officers to carry out a wide ranging public consultation on proposed changes to Local Transport The consultation wanted to understand: 1. How important bus and community transport services are to our residents ? And how this would impact them if it was reduced or no longer there? Page 103 2. How important and valued the two extra SCC funded concessions are to our qualifying pass holders? Point 2 above will allow us to review the value of the local ‘extra’ concessions: - Free disabled travel before 9.30 am or after 11.00 pm (Monday to Friday) - Free ‘companion’ passes 9

9 Overview of the public consultation The public consultation was launched on 8 October 2014 set to run until 14 January 2015. It was extended to 2 February 2015 in light of the overwhelming response to the consultation . Ways to respond: Page 104 • Filling out a questionnaire (online and hard-copy). • Hard copy questionnaires were available from multiple locations across the county including libraries, local council offices and on request via the contact centre. They were also available in easy read and large print format. • Email or write to the project team. • Phone or SMS text the contact centre.

Promoting the public consultation Emails and letters were sent out to stakeholders informing them of the public consultation and encouraging involvement. These were sent to: • SCC Members, Borough Councillors, Local Committees, MP’s, LEPS, Central Government • District and Borough Councils, Parish & Town Councils, Resident Associations, Neighbourhood Forums, Neighbouring Local Authorities. • Employers & Business Organisations via Surrey Connects, Schools & Colleges, Page 105 Phase Council, Public Health, Acute Hospitals, CCG’s • Equality organisation (disability and older people groups etc) , Faith Groups, Bus Users UK and NW User Group • Community transport providers and service operators • Internally – Schools and Learning, Adult Social Care etc. 9

9 Promoting the public consultation 3850 posters advertising the public consultation were printed and distributed to: • SCC offices, D&B offices, parish councils, resident associations, equality organisations • Libraries, community centres, village halls, GP’s, Sixth form colleges, supermarkets and citizen advice bureaux’s • Bus stations, on buses and at our busiest bus stops • Made available on request via our Contact Centre Page 106 8870 paper copies of the consultation were distributed to libraries, local council offices and available on request via the contact centre. Other communication mediums included: Dedicated website for the review, social media (Facebook posts & Twitter), online newsletters (communicate, Surrey Matters, Issues Monitor), editorial copy for D&B, parish and local newsletters, paid for press advertising.

Stakeholder face to face engagement A comprehensive engagement campaign with stakeholders was undertaken in the consultation period with over 40 events held. Audience Details Local Area Committees Each Local Area Committee. Parish and Town Councils Surrey & Sussex Association of Local Councils, several parish and town councils (with some areas grouped). Disability Groups Surrey Coalition, Disability Alliance Networks, community transport groups, deaf forums, learning disability groups, Page 107 disability forum. Businesses Business forum (key businesses in Surrey) Bus User Groups North West Bus User Group & Bus Users UK Residents and Bus Users UK 6 roving bus events held in Addlestone, Walton on Thames, Oxted, Dorking, Godalming and Woking. Internal Schools place planning and commissioning, Member Reference Group Service operators Bus operators and Community Transport providers. 9

9 Public consultation results • 6723 responses were received via the consultation questionnaire (more than double that was received in the Bus Review in 2009-10) • 14 postal responses were received (residents, parish councils and housing associations) Page 108 • 68 email responses were received (residents, parish councils, housing associations, borough councils, healthcare providers, education providers, youth service providers) • 3 reports from Bus Users UK (two thematic forums & a telephone survey) • Hundreds of calls were fielded by the contact centre

Responses by area 1% 3% Guildford 6% 4% 14% Waverley Mole Valley Tandridge 7% Elmbridge 13% Reigate & Banstead Surrey Heath 7% Spelthorne Page 109 Woking 12% 12% 7% Runnymede Epsom & Ewell Outside Surrey 8% 10% Not specified 8% 9

9 Responses by age group 3% 3% 6% 65 - 74 26% 45 - 64 16% 75+ Page 110 25 - 44 25 - 44 Under 18 18 - 24 20% 26% Prefer not to say

Responses by gender 3% Female 39% Male Prefer Not to Say Page 111 58% 58% 9

9 Responses by employment status Retired 2% 2% 0% Full time employment (30 hours or 4% 3% more per week) Part time employment (less than 30 hours per week) 4% In full time education (school, college or university) 7% Self-employed (full time or part time) 46% Voluntary employment Page 112 10% Not required to work due to a Not required to work due to a disability or illness Not employed Homemaker 22% In part time education (school, college or university)

Responses by ethinicity Gypsy, Roma,Traveller 7 Black or Black British 15 Other Backgrounds 20 Mixed 55 Asian or Asian British 95 Page 113 White any other background 257 Prefer not to say 414 White British 5860 0 1000 2000 3000 4000 5000 6000 7000 9

9 Have you used bus services in Surrey in the past 12 months? 13% Yes Page 114 No 87%

Which statements best describe why bus services aren't used in Surrey? Prefer other modes of transport (driving, cycling, walking etc) 4% Don’t run frequently enough 9% 26% Bus doesn’t go where I want it to 9% Journey times too long Page 115 Too expensive 9% Cannot rely on timetable No bus service where I live 9% 19% Availability of fare information in advance of travel 15% 9

9 Do you hold a concessionary bus pass? 8% Yes I have an older person's bus pass 47% No Page 116 Yes I have a disabled Yes I have a disabled person's bus pass 45%

If bus travel with your concessionary bus pass were no longer free before 9:30am and after 11:00pm and you had to travel. Which statement(s) would best describe what you would do as an alternative? 11% Not travel 28% 12% Travel by bus between 9.30am and 11.00pm Page 117 Pay for a bus journey Use an alternative mode of 24% free transport (eg, get a lift) Use an alternative mode of 25% paid transport (eg, taxi) 9

9 What would you do if the companion pass was removed? 14% I wouldn’t be able to travel Companion would pay for 15% own travel Page 118 I Would pay for my 52% 52% companion’s travel companion’s travel I would be able to travel on my own 19%

How frequently are bus services used in Surrey? 4500 4000 3500 3000 2500 2000 Page 119 1500 1000 500 0 Less often than any 1 - 2 days per week 3 - 5 days per week 6 - 7 days per week of the above 9

9 What times of the day are buses used in Surrey? 9000 8000 7000 6000 5000 Page 120 4000 3000 2000 1000 0 Before 9:30am 9:30am - 3pm 3pm - 6pm 6pm - 8:30pm 8:30pm - 1:30am

What are the main reasons for using bus services in Surrey? 3% Travelling to/from shops to do non 4% essential shopping (eg clothing) 6% 20% Travelling to/from shops to do essential shopping (eg food) 8% Attending medical appointments (hospitals, doctors and dentists) Visiting leisure/recreational activities Visiting friends or relatives 12% Page 121 18% 18% Travelling to/from work Other 14% Travelling to/from school, college or university 15% Visiting care/community centres 9

9 What would people do to make a journey if their bus service was no longer available to them? 0.4% 0.3% 3.2% Would not travel Travel by personal car/motorcycle 6.8% Walk 22.6% 10.2% Get a lift Travel by taxi Page 122 Travel by train Travel by train 10. 4% Other 21.8% Cycle 11.6% Use a car sharing scheme Use a car club 12.6

How important are bus services to users in Surrey? 1.8% 0.6% 12.2% 1. Very Important 2. Important 3. Moderately important 22.6% Page 123 4. Of little importance 5. Unimportant 62.7% 9