Evaluation of the DRS “Meet the Bidders” presentations
Contents • Issue 1 – Staff perspectives on the two bidders • Issue 2 – Staff concerns about terms and conditions • Issue 3 – Interaction of the staff with the bidders • Conclusion
Issue 1 Staff perspectives on the two bidders • 86 % of members found the presentation by EC Harris helpful whereas only 41% for Capita • 86% of members found EC Harris staff helpful as compared to 50% for Capita • Only 27% of members expressed confidence that EC Harris can effectively deliver their service, as compared with only 3% for Capita
1. I found the presentation helpful EC Harris Capita Symonds 0% 14% 32% 41% 86% 26%
2. I found the staff helpful at the presentation Capita Symonds EC Harris 3% 11% 26% 50% 24% 86%
3. I am confident that the bidders will be able to effectively deliver the service EC Harris Capita Symonds 3% 22% 27% 41% 56% 51%
Issue 2 Staff concerns about terms and conditions • 86% of members felt EC Harris addressed their concerns about locating the service within the borough as compared with only 41% of members had confidence in Capita Symonds • Only 19% of members were confident EC Harris would not make staff redundant after TUPE transfer as compared with only 12% for Capita Symonds • Only 24% of members believed EC Harris would protect flexi time, flexible working, membership of the pension scheme and terms & conditions as compared with 9% for Capita Symonds
4. The bidder addressed my concerns about locating the service within the borough EC Harris Capita Symonds 0% 14% 32% 41% 86% 26%
5. I am confident that there will be no compulsory redundancies after the TUPE transfer 60% 53% 50% 41% 41% 40% 35% 30% EC Harris Capita Symonds 19% 20% 12% 10% 0% Agree Don't know Disagree
6. I feel the bidders demonstrated a commitment to a modern and quality working environment for staff 70% 62% 60% 50% 41% 40% EC Harris 30% 29% 29% Capita Symonds 30% 20% 10% 8% 0% Agree Don't know Disagree
7. I am confident that the bidder will protect my flexi time, flexible working, membership of the pension scheme and terms & conditions 60% 49% 50% 47% 44% 40% 30% EC Harris 27% Capita Symonds 24% 20% 9% 10% 0% Agree Don't know Disagree
8. I am confident that the bidder will ensure that new starters will have access to the LGPS and the same terms & conditions 60% 56% 49% 50% 41% 40% 35% 30% EC Harris Capita Symonds 20% 11% 9% 10% 0% Agree Don't know Disagree
9. I expect to see commitments encompassing terms & conditions, location and pension in writing from each of the bidders prior to their being selected 80% 73% 70% 68% 60% 50% 40% EC Harris Capita Symonds 30% 19% 20% 18% 15% 8% 10% 0% Agree Don't know Disagree
Issue 3 Interaction of the staff with the bidders • A high percentage of our members want to see commitments in writing from both Bidders • The majority of our members want to meet the Bidders before the preferred Bidder is selected
10. I would like another chance to meet the bidders before the preferred bidder is selected 90% 81% 79% 80% 70% 60% 50% EC Harris Capita Symonds 40% 30% 20% 18% 16% 10% 3% 3% 0% Agree Don't know Disagree
Conclusion • Most members indicated a preference for the EC Harris presentation but neither Bidders convinced members they could effectively deliver their service • The majority of members remain unconvinced that either contractor will protect terms & conditions for current staff and new starters • The majority of members want any commitments made by Bidders in writing and are requesting a second meeting with both Bidders
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