Natural Resources Wales – our change and story so far
Making us fit for the future… 2
Natural Resources Wales • Formed 1 April 2013 from • Environment Agency Wales • Forestry Commission Wales • Countryside Council for Wales
• Value for money: – £158m over 10 years – £127m of cash – £31m non-cash • Environmental • Customers • Welsh priorities • Staff • New integrated approaches and supporting legislation
Phase 1 - Living Wales Programme • Governed and led by Welsh Government • Separate from legacy organisations • Secondees into programme – 70 staff • Workstreams: • Legislation • Day one capability – eg incident response, call centre • HR – ie TUPE • ICT • Finance • Comms and Stakeholders
Phase 2 • Transition • Stand alone • Post vesting day – from 1 April 2013 • NRW now in existence – Staff – Teams – Executive Management Team
Pressures and context
Task • Three organisations into one • Establishing IT systems • Separating services and IT from legacy bodies, mainly EA (flood warning) but also Forestry Commission • Creating organisational structures • Harmonising pay and conditions • Removing duplication of activity (back office) • Streamlining of frontline activity (benefits of joining up) • Moving away from legacy ways of working • Input doesn’t stop
Scale of Task IT Programme People 2,100 1,850 ICT Apps 800 60 EA / FC < 800 < 6,000 6,000 Data 30 EA Locations < 80 26 CCW 28 FC
Transition Structure WG Sponsorship and Scrutiny Board Transition Advisory Group CEO Gateway Review at 9 months Executive Director of Directors x5 Transition Programme Office Programme Managers Programme of Projects with CI Director Sponsor Specialists ICT Specialists Specialists work across programme
The full change portfolio 24 programmes in the portfolio 117 projects 12
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31 January 2014
What did we deliver? • April 2013 to April 2015 • Cost of £32.4m • Exited 29 out of 40 services from EA and FCGB • Reduced payments to EA and FCGB from £21m to £8.1m (2015/16) then to £5.5m (2016/17) • ICT system on Microsoft 365 cloud based • All staff on NRW IT network by December 2014 • Customer Care Centre • Re-focussed lab in Llanelli • Unified staff terms and conditions • Re-structuring to integrate teams • New Enterprise Resource Planning system for finance and HR transactional functions • New cloud based GIS system – first in the world • First Corporate Plan 2014-2017
• The scale of achieved • “Skin in the game” • Governance structure • Programme reporting • Programme office • ICT expertise • Use of continuous improvement tools • Learning and sharing • Transparency agenda
• Left over work from Living Wales programme • ICT costs more and takes longer • Developing one voice • Establishing a clear new common purpose • Minimal viable product • Focus on standalone made it EA work focussed • Complex relationships with legacy bodies and other third parties • Restructuring took loner in operations • Benefits tracking hard to do – limited baseline and common systems • Reporting benefits to a WG business case • Pace of change for staff • Pace of change – difficult to engage staff fully • People survey results
Where are we going next ? Transition Creating the foundation Transformation “Establish the organisation to have its own capability and to Unlocking the potential unify as one organisation its staff, structures, pay and infrastructure” “Undertake the transformation that is needed to deliver Natural Resource Management and to High performing organisation deliver the benefits identified within the Business case.” “Ongoing business improvement and high Portfolio of Change: performance through skilled leaders, managers and staff.” Critical Programmes and Projects • Service Reviews • Natural Resources Management • Developing our staff • Customer focus • Income
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